spa staff were rude and unfriendly, with particularly unpleasant behavior from the lady at the

they had a spa and pool which i didn't have time to explore, but would do next time

are spacious hotel is very clean staff is very helpful beautiful spa available outdoor pool is

the spa pool water was not heated on our first day but when i complained it was warmer the next day

the rooms are beautiful and the spa and swimming pool with warm water are amazing too

are exceptional, the large suite was very tastefully done, with an outdoor heated pool, sauna and spa also on

the property is amazing and the pool, spa was excellent

the room was complete with bathrobes for spa and/or the pool, coffee, tea and interesting books on photography

the rooms are beautifully decorated and comfortable in every way, spa area and the garden are fantastic

great breakfast

inviting, excellent location to explore surrounding bordeaux areas and the hotel had secured parking requiring

the pool was clean and the temperature perfect

wifi a bit slow at times

parking

wifi is not particularly fast, we tried streaming movies and it was a bit slow.

not do the chateau justice, stunningly beautiful, wonderful location outside bordeaux, fantastic pool area,

he was the receptionist, cook, server, room service delivery, etc

it had a bar and restaurant for dinner, it does have breakfrast it would have been a perfect 10

the hotel states they have room service, but that is a cheese plate

the pool area was beautiful and the rooms so light and airy

were on a big road trip from the north of france to the south of spain, driving in a car with a roof box, so i

it is a perfect place to stop off on my way from north of france to south of spain

spacious room and spa facilities, i would like to stay again

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

clean, welcoming, good stop after leaving caen. good breakfast and a nice spa to rejuvenate.

breakfast delicious

breakfast very good, rooms clean and comfortable

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

nice rooms, very basic but exactly what i needed. breakfast was delicious too.

the pool and outside area were beautiful, and the rooms were spacious and had everything we needed

common room, where you can prepare a simple meal - very important for families with small kids

and i would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too

the attention to details, the kindness of solicitude of the staff, the spa and garden are fantastic

expected more from the spa and the pool was a little smaller than expected but it was still nice

spa and restaurant on site great coffee a lovely area to sit around the pool

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

fantastic! staff were fab, hotel was gorgeous, spa and gym were excellent.

the spa experts were very kind and knowledgeable

theres a gym, spa and fitness classes too, though i didn't have time to do any of these

would have liked to have been able to use the spa at anytime rather than booking

especially the rooms, location, rooftop bar, spa and staff

too much trouble whether it be at the reception, the exceptional restaurant/bar or the fantastic spa

everything was great - staff, room, spa and restaurant

and the spa is

the room was absolutely amazing, spacious, walk-in shower, minibar, coffee machine, etc

well laid out , spa and pool facility . large upscale rooms with very attentive staff.

room service did not come one day and breakfast wasn't included.

good hotel with decent breakfast, quite close to the center. but wifi was problematic.

the wifi on the 5th floor only lasts for 5 minutes and then you have to re-enter your credentials

the staffs were lovely, location is great, free high-speed wifi, the indoor perfume that is diffused in the

machine and complementary caps, large bed, large bathroom, large bathtub ( for 2 people) , free wifi all new ,

wifi hs

this was very disappointing for the kids after a very long drive from england

free parking, close to airport, pool and lovely staff. really excellent value for money

has free parking and right by tram stop, ideal for our needs, allow 30 mins to centre on tram

restaurant only opening at 19h30 not ideal with young kids quite expensive for what it is unless you use the

they accommodated the 6 of us in the breakfast room for our evening snack

very good room service

t have any negative feedback not sure if there is a bar onsite but we didn t need it as were out exploring

would have been nice with a small bar for some drinks

freshly renovated with spacious room, good wifi, lighting, wide and comfortable bed

the spa are is really nice

amazing team, breakfast was out of this world! great spa :-)

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

the spa facilities were really good if a little small but then again there is only 20 rooms at the

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

boutique hotel with a swimming pool, spa and very well appointed rooms

the price, it would have been nice if use of the spa was included rather than an extra charge per person

super friendly check in, fantastic lunch and dinner, blissful spa experience -- i couldn't ask for more

she wanted a spa break

spa was a real treat as was the heated pool in the garden

wifi didn't work

secure overnight parking

wonderfull location, lots of parking, the rooms are quite, nice and tidy and friendly staff.

clean comfortable room & bed. plenty of hot water, easy parking. good breakfast.

breakfast poor

perfect spa time and stay! the room is wonderful and well equipped! breakfast is great!

spa not always available

surprised by the additional 40 cost to use the spa - would expect to pay for treatments but not a sauna

spa was a big bonus

the spa staff need to be more attentive to guests needs. (towels, etc)

we didn't use the spa & hammam as we had our own jacuzzi

beautiful spa and garden setting in the centre of bordeaux

the spa was a lovely added option included in the stay, and with no other visitors to the pool and

hand written note and treats (canele & fruit). spa far exceeded expectations.

breakfast (staff excellent) great spa and wellness area super location attentive and helpful staff modern

location is excellent, very courteous front of the house staff, who helped us with an early check in and a late

smelly room, bad wifi, poor breakfast

the wifi is weak

i also appreciated that they had an express breakfast for 4/5 in a sweet little room

was perfect :) only thing i was missing is vegetable by breakfast

upgrade, good wifi and breakfast with excellent expresso coffee

we booked this property because of the gym but it was a very small gym, no weights.

small room no bar expensive for this room wifi did not work on my ipad

warm and comfortable,with a gym

the gym could be better- small and dark in the basement.

free wifi was useless in the block we were in (nextdoor to the main checkin) together with poor 5g

good location cool beds for the kids great staff good atmosphere in the cafe

kids loved the place

very little to dislike. hard time connecting to the wifi. (could be my phone)

my kids were sleeping on a sofa bed in bad shape

room dark. roof top bar and spa needs attention.

the best part of the trip was the spa

location, room size, excellent breakfast, spa pool, helpful staff.

the spa was wonderful and the therapists there were downright the friendliest and caring i ve ever

spa was cold and closes early

rooms, amazing breakfast and the spa was amazing and it was their first day

friendly staff (thank you chloe) relaxing spa delecious breakfast in bed confortable and clean

being able to use the private spa after a long day is a big bonus

the rooms are beautiful and the spa is absolutely gorgeous

i didn t have time to use the spa but so nice to have the services in this boutique hotel