spa staff were rude and unfriendly, with particularly unpleasant behavior from the lady at the

they had a spa and pool which i didn't have time to explore, but would do next time

are spacious hotel is very clean staff is very helpful beautiful spa available outdoor pool is

the spa pool water was not heated on our first day but when i complained it was warmer the next day

the rooms are beautiful and the spa and swimming pool with warm water are amazing too

parking

chateau, beautiful grounds, pool was great for the whole family to enjoy, and staff were most welcoming

free parking

there was convenient private parking available

wifi intermittent in room but good when it worked, wifi in the communal library / outside was great

are exceptional, the large suite was very tastefully done, with an outdoor heated pool, sauna and spa also on

the property is amazing and the pool, spa was excellent

the room was complete with bathrobes for spa and/or the pool, coffee, tea and interesting books on photography

the rooms are beautifully decorated and comfortable in every way, spa area and the garden are fantastic

they have a heated salt water pool which we didn t use but looked wonderful

purposely come to this more expensive place cause i wanted sit in a spa pool, even tho there was only 2 rooms

spacious room and spa facilities, i would like to stay again

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

it is a perfect place to stop off on my way from north of france to south of spain

clean, welcoming, good stop after leaving caen. good breakfast and a nice spa to rejuvenate.

we loved the pool, the breakfast (sit on the terrace), the coffee machine, and the wine machine (dangerous

only the room service quality of food

it had a bar and restaurant for dinner, it does have breakfrast it would have been a perfect 10

no coffee machine in the room, no bar in the hotel

the rooms are beautiful and the gardens and pool are also superb

breakfast delicious

breakfast very good, rooms clean and comfortable

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

nice rooms, very basic but exactly what i needed. breakfast was delicious too.

air conditioned room, the two lads manning reception and the bar were exceptionally friendly and helpful and a

the receptionist prepared a microwave meal - room service - which was pretty awful but i ate it because i was

nice bar area

futhermore, there was no wifi present for the days we stayed in the hotel

the bar is also a bonus

and i would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too

expected more from the spa and the pool was a little smaller than expected but it was still nice

spa and restaurant on site great coffee a lovely area to sit around the pool

the attention to details, the kindness of solicitude of the staff, the spa and garden are fantastic

the outdoor pool was magical, and ideal for hot days

food was amazing both breakfast and the in house japanese restaurant silent room, spa area is total bliss

nice sauna and spa area, the rooms are very clean and they feel brand new

too much trouble whether it be at the reception, the exceptional restaurant/bar or the fantastic spa

everything was great - staff, room, spa and restaurant

and the spa is

the room was spacious with the most comfortable bed, and the views were wonderful

would have liked to have been able to use the spa at anytime rather than booking

spa was awesome, food was awesome, rooftop bar was awesome, staff were awesome, location was close

the spa experts were very kind and knowledgeable

the hotel itself is immaculate with a fantastic gym and spa

was perfect (breakfast room and bar was closed due to covid-19 so i cannot comment on

wifi little weak

good hotel with decent breakfast, quite close to the center. but wifi was problematic.

bar together with reception

wifi was an issue but they came up with a

they accommodated the 6 of us in the breakfast room for our evening snack

very good room service

t have any negative feedback not sure if there is a bar onsite but we didn t need it as were out exploring

would have been nice with a small bar for some drinks

freshly renovated with spacious room, good wifi, lighting, wide and comfortable bed

boutique hotel with a swimming pool, spa and very well appointed rooms

spa was a real treat as was the heated pool in the garden

the grounds are beautiful with an outdoor pool and very relaxing spa area

super friendly check in, fantastic lunch and dinner, blissful spa experience -- i couldn't ask for more

the price, it would have been nice if use of the spa was included rather than an extra charge per person

the spa are is really nice

amazing team, breakfast was out of this world! great spa :-)

the spa facilities were really good if a little small but then again there is only 20 rooms at the

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

procedure for wifi access could be improved.

were given early check in which was wonderful as had been up since 4

was spacious and clean, it was a short 3 minute drive to the bordeaux airport with adequate parking

lots of parking

and change our rooms to connected rooms with our kids the next day when we added one night

it towels, or water glaces or coffee (though there are coffee machine in the room) girl in the spa wanted to

they need to make it clear that the cerise merignac reception is within hotel m and spa

wifi was secure rather than open

for toothbrushes and no cup for tea although there was a water boiler the opening hours for the pool

spacious room, quiet and clean , kettle, air conditioning , parking lot

hotel, restaurants and spa facilities, will definitely stay again if i'm in bordeaux in the future

great room, great spa and very friendly staff

to the spa was very limited, we stayed saturday to monday, only open sunday morning and did not open until

spa staff very friendly also

room was spacious

spa not always available

surprised by the additional 40 cost to use the spa - would expect to pay for treatments but not a sauna

used the spa and had a fantastic massage

perfect spa time and stay! the room is wonderful and well equipped! breakfast is great!

location, stylish clean room, comfortable bed, extremely helpful staff, nice spa and nice

breakfast (staff excellent) great spa and wellness area super location attentive and helpful staff modern

hand written note and treats (canele & fruit). spa far exceeded expectations.

beautiful spa and garden setting in the centre of bordeaux

we didn't use the spa & hammam as we had our own jacuzzi

the spa was a lovely added option included in the stay, and with no other visitors to the pool and

breakfast and room it was perfect

location is excellent, very courteous front of the house staff, who helped us with an early check in and a late

excellent breakfast too

good room size and best room service

i also appreciated that they had an express breakfast for 4/5 in a sweet little room

the gym was fine, there was some equipment that didn't work and it gets a little hot, just fyi

room service options good be wider

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

no room service despite that being advertised unless you want a microwave meal

we booked this property because of the gym but it was a very small gym, no weights.

spa was cold and closes early

the spa was wonderful and the therapists there were downright the friendliest and caring i ve ever

room dark. roof top bar and spa needs attention.

staff are professional and genuine, beds comfortable, facilities plentiful, breakfast delicious, spa magical

the spa was exceptional