the prices at the spa were too high so we went elsewhere for treatments.

spa treatments were excellent

the new spa area is beautiful

we went to the spa twice because they were so relaxing

the sauna and steam room and spa staff were amazing

spa and excursion pricing

i was going to do a spa day, but after staying one night, i decided to skip it and go somewhere outside the

loved the spa bath in our room, and the waiters and bar tenders were very friendly

spa was also relaxing and i got a nice back massage

our massages were great and the staff at the spa were wonderful

a supero dinner most romantic hotel i ve ever stayed at pool closes at 4 tho and there s no bar but staff

the breakfast was excellent and the service great

breakfast was great.

pool was too small, although nice cold plunge, but not recommended as you have to leave by 4pm

the pool area is not big, but is enough, the pool was the perfect temperature and we had a wonderful

the spa maiave was awesome and well worth the money spent on the services provide such as the couples

the pool was warm and the spa is great

spa staff of elizabeth and betty were wonderful as well

breakfast was really good

concept of staying in an all inclusive hotel but still having to tip for every drink, bell boy, room service

wifi is spotty since it's shared one per floor. the pool area isn't as great as the photos.

have to walk down the stairs and into the bar to get any water or ice

amazing pasta carbonara . great staff at the bar and restaurant

location was excellent and it had a bar and restaurant on site available late hours

great location next to the beautiful boardwalk. pool & bar on the property.

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

great breakfast

pool service was excellent. service personal in the restaurant were super friendly and helpful.

hotel employee at breakfast is a wonderful waiter

room was spacious; gym was amazing; breakfast buffet had so many options

if the pools were heated :)

delicious breakfast and the morning staff were super friendly and helpful.

breakfast was great, they brought it to us on our terrace

sense of space, privacy. charming staff, wonderful breakfast. beautiful and peaceful.

breakfast was just ok. the food and wine at the diner restaurant was just ok.

location wifi nice staff

slow wifi connection

excellent location, comfortable bed, good wifi. very clean

breakfast is served on roof patio, the staff always pleasant

the very good, very funny, very welcoming la roma bar restaurant was just around the corner, about 100 meters

bed exceptionally comfortable, large bedroom, water pressure great, free wifi worked well

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city

breakfast was good especially on our terrace and location was fine

our stay also included a wonderful continental breakfast the next day

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

we loved the saltwater pool

the pool on the roof was always free and clean

the kitchen is well designed and appointed with top-of-the-line appliances and everything needed to

the pool was nice too and great way to enjoy the sunset

the view was great as well as the roof top pool, the comfortable bed and decor and the beautiful kitchen was

pool are is beautiful

i enjoyed the spa and the quiet comfort the hotel provided in a loud city

spa on site - apparently, you have to wait for the spa rep and ask them what services they have

great value for money: this place has a gym, jacuzzi, desks to work, a spa and barbershop

washing and drying faclities, a gym, spa as well as well equipped kitchen

clean. comfortable beds. great gym.

at the bar at night, rigo and sergio were amazing

proximity to beach was great-all though the beach was not the best for young kids

there are 2 rather small pools that accommodate mostly kids

pablo was our waiter for breakfast and lunch

many kids were grabbing food with bare hands instead of using utensils-needless to say we didn t eat

the breakfast room was gorgeous, with river views and a spa pool

i was very excited that there was a hot tub, or a spa jacuzzi in my room

the staff are super friendly, speak great english although i did try my poor spanish

the breakfast room was gorgeous, with river views and a spa pool

location, staff, diego room, rooftop bar and pool. elizabeth the cat!

the tile around the pool could use some tlc.

lovely courtyard with pool

showerhead, the water was very slow to heat up, the floors in the room weren't very clean, the room service

martha was wonderful. the location is amazing. the hotel is very cute. the wifi was great.

we also were working while we were there and requested a room with a desk and good wifi signal and they

pool, courteous staff, price,

great location. we had the full kitchen. close to everything in pv romantic zone

pool area and staff

wish the pool got more sun, but its a refreshing spot to cool down after being out in the hot sun

wifi only worked in certain parts of the room which was a bit of a nuisance

it was a comfortable hotel with pool access

kids everywhere

the room was clean, the wifi was fast, and they had a big roku tv with free netflix, and live television channels

wifi was spotty and didn't work very well, even though the hotel provides multiple networks to

awesome garden. nice staff. nice pool. excellent location.

spa was a bit pricey, as well as the laundry services

the spa was very nice

i did a massage at the spa and it was awesome

i was expecting more of a spa like environment and it was definitely more of a frat party

used the spa and it was great

spa also excellent

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel

pillows horrible spa so

the spa was very overpriced

make sure to get a massage at the spa with belen, she is amazing, i went 3 times and each time was worth it

loved the included buffet breakfast, spa services, and beach right on site.

staff is incredibly welcoming and accommodating, the spa is amazing, the food at on site restaurant was good,

the bed and the room were very comfortable the long hot stone massage at the spa was absolutely amazing

and the restaurant every day early clean the pool and chairs the food was awesome and the spa very cozy place

cold cold pool at los arcos

the breakfast buffet was excellent with a variety of different choices each day.

was fine its old hotels more for people older than kids

pool area, very good staff, exceptional house porter

loved the location, the use of two other los arcos facilities including pool and beach, and the friendly helpful

spa was very small. food was terrible. construction next door.

bit slow wifi connection in our room but we didn't use our phone that much so it was not a big deal

too many kids , rooms are not sound proof as ad said .

hotel doesn t have that many parking spots

a lot of kids

and the spa ud83dudc9eud83dudc9eud83dudc9e we would come back

spa services were excellent

location was okay (not paved so being driven in/out was uncomfortable); spa was excellent

stay at the sunset plaza beach resort and spa was absolutely wonderful

good gym and spa too

only used sapphire spa for beach towels - preferred la caretta

wifi's signals a little weak sometimes?

kitchen is fully equipped but no salt, pepper, nothing

bit noisy as there is a bar across the street

pet friendly is a real plus

the early morning coffee bar - open from 7am, needs to be filled up more frequently

the pool was great- until it had too many people in it and noone monitoring the cleanliness (kids throwing food

close to bar and atractions with a very gay friendly ud83cudff3 ud83cudf08 and diverse atmosphere

adult pool no kids and security to rooms was great

my girls felt safe been on their own been in the pool and patios

the rooftop spa and area and view is very nice

wifi on 2nd floor.

hotel stayed a family of five with three kids very safe and comfortable

the kitchen has a gas cooktop that we lit with a matches that we got from the desk

wifi could be a bit inconsistent at times- but the sun and sand were there to enjoy always.

nothing, but pity that the lovely pool does not get enough sunshine.

the hotels courtyard had a wonderful pool with a beautiful water fall feather that relaxes you

was perfect - a stones throw away from the beach, the murals in the courtyard were beautiful, the pool was

pool is a bit chilly because it's not heated and it's mostly in shade :) not a huge deal

kitchenette and balcony were a little small. spiral staircase down to pool area is a bit scary.

they have a sunday brunch which was sold out, and it would have been good to arrange spa service ahead of time

room service is a little slow and spa options aren t very specific.

rooftop pool amazing

wifi also tended to cut out all the time and was insufficient to stream anything on the tv in the

hotel and two pools, second floor guest only rooftop pool open to public

pool wasn t heated, although they are fixing it

i had to work during the week and the wifi was strong enough to be in zoom calls all day

wifi and a/c worked well

roof bar is cool, barman is a really nice person, but drinks are a limited and expensive

wifi has gotten very unreliable

it was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool

walking distance to the pool and the friendliness of the staff

if it wasn t for the weekend pool parties, there d be no reason to pay such big money for it, it s not

more pool activities. make the courtesy car available till 9 pm or later

nice room and friendly staff; very nice pool area for gay parties

bar staff, awesome drinks

only negative was on our 2nd day at the adult pool where it is suppose d to be quiet and relaxing, a private

we found it okay for breakfast but ate dinner out most nights

most definitely be nice if small fridge in room, as usual people putting towels on pool chairs and leave for

screaming kids by morning and screaming drunk youth by the afternoons

wifi was lagging a little, going on and off

aircon, there are various room types in the properties though, of variable size and some with a kitchenette

wifi is iffy at times and doesn t work in all rooms

awesome pool and not busy lots of loungers. squeaky clean rooms.

extra charges for wifi and water after a number of days is petty

the spa is great

wait staff at the buffet, bar and bell hop were friendly

pool waiters was right on keeping drinks coming and your buffet were awesome

very welcome to kids and the kids club with the stuff there deserves our recognition for an outstanding job

had mold front desk service was rude 1 pool was advertised as adults only, that was not true kids were screaming

the character of marcela resort & spa is exactly what we hoped for, and it was honestly better than we imagined

handy spa and small gym on site

think of would be a pamphlet, brochure of what the hotel has to offer in more detail, like the spa prices a menu

were great, a good restaurant, pool, spa and gym made the stay super relaxing

kitchen and bar staff are extraordinary, the receptionist who we dealt with for all of needs, the spa staff,

pool is great and open 24 hours most hotels close theirs

great wifi in room

there is also a rooftop bar with nice shows everyday

seem to be totally finished; no phone, no art work on walls, sheets only (no bedspreads, etc), kitchen sink not

lacking throughout; dirty floors, rusty shower, dated kitchenette

towels at the spa are small and raggedy, need new ones or just use the beach towels

the spa workers were great

spa suite was damp with humidity, floor was absolutely filthy, mildew smell in room and bad in the

check-in staff and bell boys are super friendly and welcoming, the rooms are spacious, the amenities are great

i spa services i didn't get to check out just cause i wasn't aware

peeling, the tub was not cleaned properly, there were ants around the sink, lack of sockets, and bar noise into

from the hotel with all the necessities nice hotel grounds with several pools and a restaurant, kids can get

but overall the kids are happy so i'm happy

from the hotel with all the necessities nice hotel grounds with several pools and a restaurant, kids can get

beds were very hard, wifi was sketchy

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

spa was closed all week

the spa is also nice

our kids had little ones, so the room service was a blessing

so the best i could come up with the adult pool could be open later

and adult section, plenty of space

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

the spa became a kiddy pool and was the same color as milk

young adults and kids seemed to have no issue with them but that furniture is a one reason we'll not be back

massage offered in the spa was less than ideal

i also wanted a massage with a male masseuse in the spa and the concierge told me to check through the lobby

we loved that there was a gym and spa and a rooftop pool that was accessible until 2 am

location, views, architecture, restaurant and gym on site

amazing staff, incredible pool and incredible gym!

massage therapist, at bay breeze spa , samantha, was absolutely amazing 10/10

loved the spa massages

not observe the same poor customer treatment in other areas of villa del palmar beach resort & spa pv

property, exquisite landscaping, wonderful layout, separate quiet adult pool/spa area, beautiful views

spa was great and the staff one of the gardners roberto was great with the birds and the grounds

family chose this all inclusive resort primarily for the newly installed kids water park and the location

the trampoline was closed, the mini golf is next to a parking lot (and somewhat forgotten, needs maintenance)

pool area was nice, bed was comfortable.

club, unlimited vacation club and now a new sunny club all having special places at the beach or pool

there’s a lot activities for kids.

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

spa did not work and pool water was cold so i did not use either one!

it would have been great to have the spa available for the guests

spa is way overpriced

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for

fruit or bagged snacks available in the bar area for guests to access at all times of day

they had to empty and make repairs to the pool while we were staying there

had the hotel for ourselves, we could enjoy the pool and jacuzzi to the fullest and had the staff's full attention

view from our room was incredible, and the view from the main swimming pool was absolutely unreal

the rooms are nice, and pool area is divine

the spa was completely closed when i arrived and i didn't see that posted on the website

wait staff and bar staff and housekeeping staff fantastic . entertainment team awesome.

they never did room service so we didn t get new towels or anything

7) which satisfied our needs as a family group of 3, my partner and i her sister and our 2 kids

we were told we could have room service with our package but when called twice we were asked for a credit card

website said it had a spa which it did not

it says there is a spa and restaurant in the hotel but there isn't.

hotel is under renovation (looks like it has been quite a long) and definitely not a spa hotel

the view most of all but also very quiet and most times we had the pool area all to ourselves the time we did

we also had our laundry made free of charge

response of staff to electrical deficiencies in room lobby renovation inconvenience and noise spa not available

spa was horriible experience and wont use again

the snacks and food down at the beach and by the pool were perfect

had to wake up early to get chairs around pool. need more umbrellas.

the one we already had and it s all inclusive but they charge your everytime you ask for room service,

were rude wifi didn t work lock on our door didn t work the spa tub wouldn t turn

there is free parking always available

no toaster no microwave no wifi in room

the kids complained of a

the tv didnt work and there was no wifi in any of the rooms, and a barely-there connection in the lobby

and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip

beach service and pool service

bathroom had hair balls room service food was awful and best avoided

i loved how clean & quiet the adult side was. the pool was absolutely beautiful and peaceful.

room service sat outside our door, and others for more than day. the room was just