was no pool or spa like advertised

large rooms had easy login wifi, fridge, microwave, iron/board, very nice bathroom

the warm welcome starts right at reception, and peter, the receptionist, deserves a special mention

the breakfast is very great! it suits the tastes of chinese!

appreciated the front desk staff and the gentleman that took care of the breakfast room

it's a somewhat gritty area, but lots of bars and restaurants in the area - nearby my favorite spa 'knot springs

our room was the best with the bunk beds, each kid had their own space and it felt like i had the room to myself

there is a discount if you stay at the kex for a spa nearby and that was so great too

s simple and friendly nicely located and has a gym plus the front desk staff we re very accommodating

hotel with a very cool bar etc on the ground floor, in a great location would certainly stay here

staff minimalist theme cleanliness beds wifi

loved the downstairs cafe and wifi-zone with the fireplace

it had a common kitchen with a refrigerator that was kept clean

love the little cafe, the rooftop bar and the location, very convenient for our needs.

internet connection was very bad, there was no wifi on the rooftop, the power outlets in the cafe didn't support

great front desk staff & the room n breakfast can not be beat. best hotel in town hands down.

the pool&spa& gym were great

laundry room was dirty

room service prices, there is a surprise the tax service and room service fee

the pool was amazing. pet friendly which we love! the burger from mothers was okay.

the spa tub and the fact there was oregon trail in the hallway.

the spa tub didn t have jets so that was a let down, for the price it should have had jets

the cleanliness of the hotel, the cozy mood lighting in the room, the spa bath was huge and amazing, the wine

excellent cool vibe room huge ( booked a king spa room ) wine and coffee hours for guests with free drinks in

thankful for the king spa bathroom upgrade - perfect robes, blend of heavy-soft terry

would like to appreciated all the staff in the spe special melissa chafkar the director of spa and the two

room service menu and the lobby needs a restaurant and bar which is open always or late

the gym and pool are absolutely breathtaking

room service menu and the lobby needs a restaurant and bar which is open always or late

enjoyed the bar down stairs for night caps

parking expensive, bar closed early on weekdays, spa facilities could have been better.

i personally wish the pool was deeper or had a hot tub/jacuzzi or spa type amenities for the price

elevator floor mats were filthy as were many carpets

the kids enjoyed the pool

have improved our visit would have been later hours for food and perhaps, but not necessarily, room service

they charge too much for parking. also they advertise a pool and spa which they do not have

gym was not very good

staff was great. just a nice place. can't rate the pool as we didn't use it.

we scanned the qr code for room service the next morning and the qr code was not working - we tried both our

perfect location, good rooms, well run, great gym .

but for me, having my own little spa day- enjoying nicer snacks in my robe after a steam room would be great

the spa was spacious with a huge steam room and

the pool and spa but it closes at 9pm and is very busy with children

the swanky feel, the beds are comfortable, the spa is wonderful and the staff are very friendly

is no room service, the website advertised 4 restaurants on-site

breakfast was nice. pool was popular. start/timer button hot tub spa was not working.

we enjoyed the pool/spa and a wonderful complimentary breakfast with tons of options

everything was excellent. best hotel breakfast i've had. large rooms. great gym.

it was also pet-friendly, which was a huge plus for me as i was traveling with my dog

at check-in the staff did not describe/explain what i was paying for (parking, pet, room rate, etc), they just

the spa was amazing, and everyone was respectful

pool/spa facility is an additional cost - when i paid, i assumed that the high price was to do with spa

in the instructions for the spa on screen, they advise you to use your room key for access, though the spa

the spa was amazing

the massage and spa facilities were very nice and not too crowded

the bed was a little harder than i would like. the spa plug did not stay in.

the king room with the spa was amazing

the spa tv

clean friendly staff. love the spa room

large room with big spa tub.