had a problem with non working fireplace and it was a cold evening.

parking

there were no windows and ventilation was poor only a gas fireplace which required staff assistance to operate

breakfast was very good and many choices

overall the room was very clean, the beds were good and the tv and wifi worked great

the architecture, the wood, all the beautiful design and decor details, and the fireplace made it so lovely

i love the fireplace in every room. so cozy & romantic.

the room was great especially given it had a fireplace (it gets cold in patzcuaro at night) so every night we

out from walking the cobbled streets and archaeological sites, it's nice to relax in front of the fireplace

the fireplace worked, though it took a few tries to get it going

wifi signal was spotty in the room, was just fine closer to the lobby.

cold in the morning and the fireplace did not have enough wood to last the night.

fireplace very nice and ample wood supplied

wifi could be boosted

never could figure out how to start the fireplace

also noisy kitchen

good wifi and tv

excellent breakfast

we parked the car in the hotel parking area and walked or caught a collectivo s to where ever we went, in

need to improve their wifi system and breakfast onsite would be nice since there are no restaurants on that

parking, same room as last stay, decor.

great service, location with parking space

staff, easy parking, 5 min walk from the main plaza, big room, super comfy bed and very decent bathroom

friendly and very helpful; close to the “centro”; excellent security; fabulous breakfast; pretty

breakfast was great

wifi was terrible

breakfast was great and the services was outstanding

the breakfast is tasty and nutritious, served with a smile

the kitchen was clean and had what you needed and there was a seating area outdoors with a gas fire

they have a fire pit on the first floor terrace and a kitchen

it only has one bar and was constantly going out

the continental breakfast is not the typical continental breakfast

booking.com did not explain correctly that breakfast other than continental came with a supply

the hotel included a wonderful continental breakfast consisting of fresh fruit, yogurt, artisan breads, fresh

wifi

very nice included breakfast, a lovely spa option

the room service: we asked for a cradle three times before they brought it (we had to insist)

although nicely prepared, the breakfast omelet was too big, too

the view was gorgeous and the in room fireplaces were a plus.

very nice included breakfast, a lovely spa option

it took a little doing to get a good wifi signal

great views, good wifi and cable tv with english language movie channel, good breakfast.

only thing that could have made it better would be a swimming pool or jacuzzi in the grounds

hot water, no telephone, no room service, no fireplace, windows broken

one had decent wifi and the other didn't have any

plus, the fact that it is pet-friendly made it all the more appealing, allowing us to bring our furry friend

covid closed spa services

and comfortable, great shower and bath, good storage opportunities service was excellent the breakfast was

breakfast was 3-course wonderful, with fresh fruit, green corn (sweet) tamales and then a main

wifi connection

hotel - luxurious - pool setting incredible overlooking the lake