i did not use the spa so i can not say

it is clean with comfy beds, a good breakfast, a nice gym, great pool and heated spa bath with background music

we found the room to be extremely comfortable, spacious, clean and near all of the ammenities

easy hassle free check in, nice pool and hot tub for relaxing (gym if you re interested

very comfortable beds, pet friendly and excellent breakfast

tried to use the spa to get a massage

the warm spa wasn't functioning properly & generally feel the service & experience didn't live up to past

reception had confirmed earlier that we could use showers in the spa but spa staff refused - poor communication

the spa staff was rude and had zero consistency among staff.

so we missed this daily as our kids were ready for bed and didn t want to wait (neither did we)

was small they say it has spa - but i wouldn t call it a spa more like two tiny pools with bubbles food was

spa was in the hotel across the street, but is was a quick walk and had great views

hotel is a little loud and there's no spa on

wifi outtage but not made aware

out on the wrong foot when we checked in at 10:45 am with our pet 15 year old dog and couldn t get into the

the spa a little bet far.

great bed, pool, spa and the best of is that it is inside of universal and the fast pass.

found it a little over the top to charge you $28 a day to park and a pet fee on top of the high room

room service food lovely

check in process was easy and early check in option meant we could make the most of the

staff was great from the door to the spa and everywhere

plenty of space. in room spa tub. top notch security.

spa service good but again v pricey and no relaxation area

we were lucky enough to get a room on the same floor as the pool and spa

the pool,fitness center and spa kept us relaxed and fit for our stay in orlando.

poor breakfast and dining facilities, poor room service ie none, we had to ask 3 times for our room to be serviced

i liked the fact that they are pet friendly.

the pool and bar area was modern and comfortable

is limitation for the number of devices that you can connect to the wifi

friendly staff. relaxed atmosphere. clean hotel full gym

s just unfortunate that they didn t have a spa on the property, i have to go to their partner resort

the room service was wonderful! the staff were friendly and knowledgeable.

not advertised is that there are also self-laundry facilities in each of the 3 buildings

bring back laundry service

pool was great rooms and hotel very clean. restaurants and bar on site. kids loved pool.

for the studio, and it was really great for a long stay with a desk, a comfy coach, and the kitchen is really

breakfast wasn t great but that may be due to covid restrictions

the suite was large and spotless, featuring an open kitchen with stools, a full-size refrigerator, stove,

breakfast was very good sadly the afternoon social was not available

advertised this as pet friendly, but definitely is not for 1 night

plenty of room with the kids and breakfast was great to just bring up to the room

was average toiletries were not provided lift had stopped working response from room service was poor but maybe

our room was also conveniently located across the hall from the laundry facility

we also used the fitness suite and laundry rooms which were easy to use and well maintained

breakfast was good

the free shuttle to downtown locations.

great gym and a warm and friendly staff.

the people at the frontdesk and at the bar were very kind and helpful

my kids loved the pool

arrived with 2 kids at midnight to no power

only thing that was less than extraordinary, was the one time we did room service and the burger was undercooked

wifi gets disconnected after a few minutes of inactivity and you need to manually reconnect every

very nice room, very comfortable bed, free drinks and free chef cooked breakfast was awesome.

walking distance from many bars/restaurants

the room was huge and had a separate sitting area and the breakfast was amazing

no longer a spa

staff and lots of amenities, such as ice, spa pool, and complimentary beverages

the only thing to me that could've been better was if there was a pool ha!

staff and lots of amenities, such as ice, spa pool, and complimentary beverages

free parking and friendly staff and great location.

room service, people was making noise almost all night next door

the room service options were not good

the amenities the room the pool and stay was amazing. i will be booking again soon!

friendly staff, beautiful view, great hours on the pool and other activities

hotel is great to go with kids

did not like that they did not provide soap for a shower and bubble bath for the spa tub

adored the entire suite, the bed was huge and comfortable, the spa bath and shower both being there was lovely

excellent the suit room either the spa bath

the spa bath in my room did not work besides that everything was amazing.

the location, the room and all the amenities! the spa tub in the room was the shyt

no pool or spa access. (main reason for choosing this hotel was for those two amenities)

have a pool with a spa and the bed was very comfortable, and the room has a big tv and it's location was great

pool spa is good

place was comfortable and clean, nice workers. pool, spa and gym.

the dryer at the floor didn t work for the all 10 days, i went to do the laundry on the next floor

the wifi was horrible

the pool and jacuzzi could be bigger.

very clean, pool and

wifi was a bit wonky. ice machines are loud when its churning at night.

they had 2 locations for laundry, or more machines

and warmer spa and pools are nice

wish there was more of a kitchenette

the hotel had its own laundromat where we managed to get our laundry done after a busy week at disney

the huge game room was great for the kids & the putt putt golf was very unique to have

don t like that the complementary breakfast it s for everyone anymore now you have to book it with your room