the pool is not open

friendly staff, great breakfast with everyday variation

was great, but if i could suggest something, be on time with breakfast

arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour

the location, the staff, the breakfast, the jacuzzi!

large spacious rooms, high ceilings, parking available

beds extremely confortable great staff value for price massage and spa

parking is a few blocks away

safe & secure parking is attached to the hacienda

pet friendly

the parking lot is small

amazing spa - try the massages, worth it

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it

facility provided parking at no charge

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it

could do better on the breakfast (although tasty, there was not much choice)

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

we really enjoyed the simple, but delicious breakfast set for us each morning

breakfast was ok

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

spa services were excellent and affordable

swimming pool, is was empty on saturday and so cold

the pool was fantastic to simply lounge, and the location couldn't be better

the pool needs a lot of maintenance, specially after kids

hotel restaurant had good coffee and unlimited refills at breakfast

wifi

location wifi

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

free wifi with good signal in the room

no wifi, unavailability to have 2 sets of keys fir a room

excellent staff, nice pool.

pool was wasn't clean and cold

swimming pool so cold. this will make no to go back

very comfortable room , good swimming pool and very good food in restaurant

if you have kids, the pool is great and has warm water

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

the breakfast was not good. the staff was rude. no air conditioner

breakfast is excellent, but almost entirely mexican

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

architecture, style, swiming pool, bar and excellent staff

brand new clean pet friendly

pool setting was lovely but water cold

that they did not have a restaurant in the hotel. i usually like to get room service.

central location, stylishly furnished , very friendly staff especially at the parking garage.

spa does not have enough equipment or shower

the rooftop pool is not really for swimming.

the rooftop pool with the view on the cholula pyramid is unmatched

beautiful hotel and grounds, relaxing rooftop pool area

there was one negative thing it would be that the wifi in the rooms is not the best

good breakfast

the parking is not secured, though we had no problems

were a little confused as to whether or not we were paying for a breakfast to be included with our room beforehand

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

the kitchen made us two burgers and fries

prices of the extra service (food, spa offer and temazcal) which was one of the reason i booked there

bad wifi, some bugs in my bed (spiders)

the room was a decent size in the pool area was nice to hang out in.

the pool water was not

very close to central atlixco, free parking

the spa area looks like ward zone, they really need help

spa was closed, so not really spa hotel, therefore overrated price as the hotel is quite isolated

shower too cold no heaters on winter room service - food not that good

no commodities at all, gym was full of spiders and no electricity horrible

pool design, spa

pool and beautiful view all around .

there is no restaurant or little kitchen

pool is cute

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

wifi connectivity was very bad, nearly non existent in the rooms

minor complaint is that i was told we couldn't have a bar of soap for the basin as well as the shower so we had

entry to pool should have a short handrail placed on brick wall for pool entry.

the spa was excellent

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

say that they are pet friendly, but that statement depends on how you define it

only ten rooms with peacocks in the garden a small but nice and clean pool

they have a locked parking area if you arrive with a car

parking is not in the building, you have to tell someone so they can open the place to go out, same

the restaurant s view and the cleanliness of the bed and the parking place .

book their spa day i got a facial spa

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

wifi is great and the beds are very comfortable

room service and cleaning was done with care and the staff was amazing

breakfast, beds, location

we chose to eat anywhere else after our breakfast

only suggestion is that the little bar should be complimentary since the rates aren t cheap

pool and the view from the roof

great hotel building. nice local furnishing style and beautiful pool area. good breakfast.

location, the design, the restaurant, the swimming pool and foremost the staff, they're incredibly friendly and

loved the parking situation

the pool and the free breakfast with wide selection

loved the pool

tha accessibility, location, may need to extend the breakfast time though

should have a different breakfast day it was all the same every day

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

location, friendly staff, rate , parking , secure

dirty pool, no hangers in the room.

breakfast is continental

nice hotel with warm water in swimming pool

great breakfast and the hotel is great for kids

the room was comfortable, the wifi was strong and you can t beat the food

of the town so you need a car to get here but once arrived you can enjoy the spacious rooms, the pool and the

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

they have parking

location, lush garden, wonderful pool

the common spaces such as the kitchen, living room and terrace are big and comfortable

the pans in the kitchen could do with replacing.

spa is no longer functional

the room was very clean, and pool area was nice. it could use a hot tub

located to the right of the front desk have a unique location, next to the golf course and easy access to the

is old, rooms are very old, gym is a funny joke, food is very flat and not tasty, they charge you $$ for parking

room services prices are excessive

room service was excellent. the layout of the room was amazing.

unfortunately, the pool was very cold- needs a heater installed

workers were promptly when needed for room service

loved the room, we had jacuzzi room with view of pool

staff, great food and great outdoor pool area for relaxing and meeting people

last, the bar , the restaurant do not open all the time

swimming pool is super small

i like the gym and the pool

i was close to pool and many kids playing some of that noise got in the room

the pool was hotter than the jacuzzi.

was excellent the service the room the bed the pool the bar the restaurant everything was

the stay included breakfast (though it wasn't mentioned in the reservation)

very limited options for included breakfast.

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

nice parking area, right outside your room

check in, room service nunca respondio

room service was also on

they have a small but very complete fitness room

only parking

room service and it took over an hour and a half to bring a hamburger

reception lady forgot to activate wifi for our name/room

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

i loved that the gym is open and perfectly ready for anticovid measures

wifi didn't reach the gym.

the hotel's pool was unusable as the water was notieable green and dirty

no swimming pool, dining room or lounge

very nice staff, good location. clean rooms, comfortable beds. ok gym.

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

need to open club for breakfast at 7 am

incredible breakfast, perfect location, excellent staff, big room.

booking for swimming room is mandatory, i did booking but when i was there it was full of kids

gym wasn t available during my stay. rooms on the top level are pretty noisy.

room service food mediocre

breakfast room was freezing cold.

wifi didn't work very well and the air conditioning went off a lot.

was a heated pool and decent gym

breakfast was included and the buffet had a variety of items

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

breakfast included buffet amazing location next to the freeway i love this hotel vip services parking i been

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

clean , pool, service extremely friendly ,high quality hotel

great breakfast and service

staff is very friendly, reasonable breakfast

breakfast was really great

bad wifi

great place, great view, and i really enjoy the free breakfast

the wifi only worked 1 out of 4 days

the gym is a joke

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

great facilities that include a nice gym, pool, spa, restaurant, and more

great facilities that include a nice gym, pool, spa, restaurant, and more

sadly the mini bar was not equipped for a late check in like mine very sad.