the pools were dirty and the spa was really dirty

the room with a view to pool was comfortable and perfect for the trip , which was not for leisure at this time

room service was great and the housekeeping was wonderful.

is no microwave in the room wifi does not work spent s week there with the kids couldn't do laundry , the day

wifi was unstable

kids loved the pool, a couple of nights there was live entertainment too

ample parking, great tanning site, in front of beach

my stay with the kids was amazing a great place to spend quality time with the family.

only two pillows per bed, bed was stiff. wifi barely worked.

room overlooked parking lit

just stoning, every detail in the room was well selected, i felt like on a spa retreat place

loved hacienda tres casitas. the breakfast was always good and hot. the service was excellent.

very good breakfast

the road and parking were in bad shape

was amazing, and breakfast each morning was delicious

bar area right on the water

they were very concern of us due to our special needs kids

also the wifi was a little tricky

huge bedrooms, free parking and welcoming staff

great service, good food. very clean an i had plenty of space for the kids

we loved that we were located on the first floor in front of the pool

more defined pool hang out spot

once it rained, the parking lot became muddy

and tidy; even the paint job on the property was obviously professionally done, the pool and bar area sealed

the pool and bar are the cherry to top of the cake, the food is fantastic and i enjoyed the best pina colada

can t wait to go with my wife and enjoy the spa

the staff was very nice, the spa was amazing and the food was very good.

breakfast was amazing!!

rooms, poolside, customer service, hammocks, overall facilities and secure parking

location was a bit out of the way, but had parking

loved the gated parking for customers with no access to outsiders

location with parking

they have a hammock with every room, and secure parking

there is a gated parking lot, which was convenient and worry-free

need to fix walk gate, stay open. pool was beautiful and hot water ud83dudc4d

no fridge/micro in room. spa closed

kids pool needs to be repair

small fridge, coffee machine great pool area for kids includes water park, plenty of free parking, great casino

clean rooms, fitness room ok but tv s has no signal in gym. no bar inthe room.

no restaurant of the hotel except dennys and no bar except the casino

kitchen missing basics- spatula, napkins, paper towels, dish towel

there was a spa advertised but that was closed years ago they told me

though advertised, there was no spa available for massages, etc

spa was closed for renovations, which was a major disappointment

the spa was not available due to covid-19

they do not have a spa on location so it makes it complicated to get massage.

privacy of the room and pool/terrace coupled with the outstanding view of the ocean even from the bed

i think it was in the area near the kitchen

it was difficult to find an accurate menu to order room service.

no gym, no transportation available unless you get a taxi

the room features the spa products, which is a nice change from generic soap, shampoo, etc

t not offer us assistance with luggage, give any information about the hotel, food and beverage, spa fitness

i also used the spa and the massages

just thinking about the massages at the ni spa makes me melt into a ball of dough

it has plenty of activities, a spa and various pools