wifi flaked a couple times, but mostly reliable

breakfast was delicious, staff was friendly and the puppies were a nice added bonus!

lots of secure parking space

lots of parking, late arrival is possible (+ owner changed our room at the middle of the night due to odd

wonderful breakfast and i appreciated the availability of dinner being served in the evenings

bed was absolutely horrible and the pool was definitely unkept, the above ground spa was completely neglected,

the view was a parking lot.

it was nice to work out at the gym

also, the gym was pretty dated, which wasn't a huge problem, but if someone really wants to workout, that

the desk staff was kind enough to allow us a late check out, which we really appreciated

i stayed for two nights and made a lot of use of the free pools at the spa area

spa with sauna, thermal baths and swimming in the river

the activities the rooms the spa everything was perfect!

acces to pool , river ( amazing to swimm ) , hot spa included in price

pool and spa are amazing here!

all around great facility, with really helpful staff and a good spa for massage.

there is also a spa and gym

the spa prices were good and if there is a next time, i'd definitely use the spa

having coin-operated laundry facilities was an added bonus; definitely useful for our onward plans

there is also a spa and gym

spa was awesome, adventure tour was awesome, food was awesome, staff was friendly and helpful

spa day was outstanding

very thankful and that allowed us to enjoy the rest of the week end, the next day we went to the spa and took

the magnesio massage at the spa was amazing, and oropendola waterfall

i got a massage at the spa last minute which i was happy about

hidden gem, seat from everything. great outdoor spa experience in middle of nature (paradise).

thoughtfully planned out. the spa in the jungle is amazing!

the next day we spent almost all of it at the spa and loved relaxing and the food and drinks there

for a nature tour with a hanging bridge tour, horseback riding, zip lining, a cultural tour and a spa experience

thank you so much - el mirador and the spa were the best

air conditioning was fantastic, tons of space at the pools and all staff were masked and following appropriate

the spa is our of this world and was the highlight of our stay

spa amazing

mainly due to the choice of restaurants and also because it had a big swimming pool, gym and spa

some services, such as spa and excursions, seem overpriced

furthermore the beach is not very nice, the spa is overpriced and you can only use the sauna if you book one

restaurants, etc) and it even has the resort divided into a quiet relaxation side with a spa and spa

understand the importance of spas, excursions, private dinners, etc

the spa is absolutely incredible

bars and bar staff

spa facilities and therapist were excellent

we also had a charge from the spa that we never used

to certain tour companies which can be incredible expensive with no other options to compete pool attendants

the breakfast buffet could be better as the selection is pretty much the same day to day, so, it does

speed of service from kitchen

hot springs and spa were wonderful additions to a great spot to vacation

property was gorgeous, the amenities were perfect (we had massages is the spa and enjoyed the hot springs, mud

hot springs, big rooms, great spa and good food

the spa is built directly over the creek, with water flowing under the glass floor

a massage at the spa suspended over a rushing river in the jungle was amazing, and the mud bath followed by a

there is a nice gym and spa with a variety of offerings (the massages are fantastic)

the xandari resort and spa belongs to the same group, but charges half price and the room size was double

spa is overpriced i think for what it is

or restaurants can get a bit slow at certain hours 2) it would be nice to have another pool for kids

enough shade for the sun loungers especially as one side of the pool wanted to charge extra for the shady beds

thermal spa was enjoyable on the breezy

we only stayed for two nights but enjoyed it a lot, especially the small pool area

large room, well equipped kitchen, nice location

there's a little pool with a waterslide, plus there are horses, hiking tracks, zip lines

the wifi was excellent in the room and on the patio

and relaxed pool side as this is an adult friendly hotel, you don't get the running around from kids

the grounds, beach and pool are well maintained daily

breakfast was delicious

fountain area is a bit dangerous with kids or if you have been drinking

the breakfast was great

servers at the bar and restaurant were excellent. service at the spa was great

the pool water appeared clean and sparkly

channels for different languages instead of all spanish

spa was great especially the employees.

property with few transportation between restaurants and rooms, very poor buffet for dinner and breakfast,

spa services were great

we were provided a free parking spot but it's first come, first served so we sometimes ended up parking far

the snack bar closed very early. and one of the rooms had 2 leaks on the roof, above the beds

chair with broken legs, patio pool was cloudy and dirty, hall lights didn't work, kitchen light missing a bulb

would have liked to see a few additional ingredients added to the salad bar so you can customize your salads,

seniors with bad knees and kids with strollers hard to get around because there are lots of stairs to the beach

the spa service was good, but we had to go down to the not very clean beach restroom to use

second room with spa bath was to big as it would take a hour to fill up. not so eco friendly.

the spa massages were relaxing and the massage providers were professional and highly skilled

nice staff, nice pools. kids loved the different attractions..

a small leak in the kitchen sink

the staff is caring and adopts every guest by name, especially kids

shade trees, pool, balcony, and open air restaurant on a beach made for romantic sunsets

right on the beach. great food and service. decent wifi. secure parking.

as pet owners, we don t allow our dog to be at our feet when we are preparing and eating our meals

the bar was well stocked and the food was very good

amazing property with 3 pools , fitness center and all necessary to enjoy your stay

four seasons thinks about the little things like spf bar at the beach and pool (even if i had my own)

breakfast exceeded my expectations, loved the juice bar

about appropriate evening attire and made sure my kids were properly dressed and even got them room service on

four seasons thinks about the little things like spf bar at the beach and pool (even if i had my own)

is a small and quiet hotel with very attentive and helpful staff who helped arrange spa and shuttle bookings

wifi didn t work at all in the rooms. worked very well st the pool.

breakfast was good for the 1st 3 days but got a little tired of it although they offered 3 choices

the night watchman got it from the kitchen and gave it to us as we departed at 5:00 am

the service at the restaurant and the front desk was excellent! the pool was great!

large balcony overlooking the beach, with a huge spa tub was amazing

were receiving spa treatments right by the pool and on the beach; both venues were a bit public for my liking

heidi in the spa was very good

and dropped off right from the beach in front of the hotel); and my wife and daughter enjoyed the spa facilities

we had an ocean view suite with a spa tub on the deck, that we sadly never had time to use

i did not use spa or pool facilities

room with even more tiny window staff is not very welcoming breakfast is greasy and restaurant is noisy just

mediocre buffet breakfast. eggs cost extra.

enough for a couple, and it featured a full-size refrigerator with service for four and ample kitchen appliances

tree diferent pool to use

the room was nice with a kitchen

delicious breakfast everyday and the guests were interesting & friendly

kitchen and equipment was pretty basic

helpful staff, the option of breakfast if you want it or prepare your own in the small kitchen area of your

breakfast was excellent

i also like the pool

the room is very spacious. the beach front and pool are a great feature.

we needed to go to the bar to check in

parking is limited & not secure on site

we ran out of toilet paper and had to find bar staff to ask for some

you get to choose one meal for breakfast, and then for dinner, you get an appetizer, an entree, and dessert

food is amazing and parking onsite, would definitely

we loved the stone pools as well as the swim up bar pool

is no signal in the room and so trying to access the wifi was impossible

beautiful design! the pop up bar on top of the viewpoint at sunset was a highlight.

gardens and spa facilities

spa treatments maybe a little bit expensive staff should speak better english

the grounds are well kept, the staff is friendly, the food is excellent and we loved our spa treatments

springs were relaxing and comfortable, the spa was affordable, the steak and sea bass were great (and all dishes

we also scheduled appointments at the spa for facials and massage

if you re looking for drinks, music, gym, spa etc it s not for you, but if you want a quiet oasis where

kitchen needs a few more things, but owners always added what was needed

hotel, unique room design, great pool, awesome staff

the kids loved the pool

the bungalows are beautiful, the pool is magnificent and the hotel is very quiet as there are only a few bungalow

the room was very tastefully done with a spacious private patio with pool

breakfasts are delicious, and the in-room spa service is great (you can also get a hotel buggy town for more

the on site dining and drinks were fantastic, and their spa services are wonderful

the rooms were lovely and private, and the main pool was perfect

breakfast was wonderful!

there also is yoga, a spa and many workout classes

roof top bar and pool to watch the sunsets

the pool is beautiful , but small. having a gym would also be nice

girl at the valet parking

did not like the fact that they did not have a gym at all

free ample parking with security and wi-fi

room had no towels, under the beds were dirty, the pool closes early, the bar closes early, during the check in

pool is amazing, breakfast was good as was

despite being close to the street was actually quiet and free breakfast was great

place with cute cottage like rooms, super large pool and restaurant on site

all of the food we had was excellent and the spa was wonderful

free shuttle bus was excellent

the free laundry service

service, shuttle

to start: 1) as per the welcome guide in the room a complimentary laundry service is offered for stays of 3 days

there is a bar at the hotel that has the best pina coladas and the best appetizer

parking very limited.

super close to the beach, lovely staff, parking available

right next to the beach with a great bar and restaurant at the hotel

he kindly helped to find a good parking spot and always greeted me warmly

breakfast was very delicious

the pool and swim up bar were great, and so was the food

breakfast was pretty much the same every day but we liked it

difficult access to parking space

pool was huge and deep, kids enjoyed it

i also like that there is a spa at the hotel with many choices of massages & body treatments

spa ,not relaxing , phone was ringing a few time while giving me a facial

from downtown and the surrounding area felt safe - staff is kind and keen to help - on-site spa is nice and

the view was magnificent! staff was super friendly. the spa service was excellent!

although they couldn't accommodate a late check-out, they kindly allowed me to use the spa shower before

the spa girls surprised me with a birthday cake

the spa experience was exceptional

spa is good value for massages

pool area are beautiful, food was great, so many options at breakfast, yerling and mali at the spa were outstanding

we also got massages at the spa and they were probably the best massages we ve ever had

gym needs newer equipment and a better layout

beautiful facilities, big breakfast spread

location, pool, beach, hotel staff, accommodations

hot breakfast items could have been better. wifi was sketchy.

i think, the room service should check this better and report to the management in order to be repared as soon

the pool was so pretty and the outside common area felt super private and relaxing

having own kitchen cover for the bed comfort and stairs

the rooms are simple, but the a/c, hot water, and wifi all work fine

marvellous pool and nice garden nice protected corner for yoga nice reading corner cat delicious breakfast of

wifi didn t work well in our room, but in the common areas and throughout the rest of the

friendly staff. awesome breakfast. great location. free parking.

good location parking price quality good

highly recommend staying here, the breakfast is a must as well

private balcony - outstanding staff : super nice and very care taking, giving lots of tips - free parking - good

prices are reasonable, swimming pool and really great, rooms are quiet and as soon as european

parking was available but tight

very clean pool, super nice to swim at night

the wifi in our room was also very bad

poor wifi in the room, pillows were very lumpy, bedding was getting to the point of replacing.

secure parking

the employees have always been very accommodating and breakfast is always delicious

the pool could have been cleaner

serve a typical breakfast that is nothing but amazing

breakfast was delightful

there is a gazebo with couches to lounge in and a pool as well

little hotel right on the beach, with a great little bar surrounded by hammocks

great beach for kids and adults

or something with hotel, and staff weren't up to par with hotel staff, but they did set the bar high

the room was perfect for a family with young kids, but i think it would have felt crowded if our kids were much

there is no way you can allow your kids to be more than a feet away from you