for a spa room, had to pay an extra forty dollars for the room, toilet leaked, got that repaired

booked for 2 night with a spa tub and they open gave me just popped of the basic rooms

the spa tub wasn't cleaned and there was a dead roach on the floor

really good price and the pool was fun and the staff was very nice and

breakfast was good. no jelly. kids enjoyed pingpong, but needed new paddles.

liked the swimming pool and the whirlpool

very friendly and breakfast options were great.

staff were amazing and very friendly every morning we came down for breakfast and every evening when we returned

the pool and hot tub was closed the entire stay. it was disappointing, especially for my kids.

breakfast was good

shuttle easy and timely

my kids loves the pool at night while the movie was playing my daughter relaxed in the hot tub and

smell in my room, desk clerk left in the middle of my check-in to take a note to the kitchen, no room

lobby, fun bar experience with hotel employee, sports on all tvs in bar area, clean, friendly, close to

my grand kids enjoyed the indoor pool

the kids loved it

everything was great :) because of covid restrictions we couldn't use the swimming pool.

very nice hotel close to the airport with free airport shuttle, convenient to reach the downtown by blueline

breakfast was pretty

one small bar of soap in the room is a poor cost cutting decision

the room was clean and they don't have room service the nearby connie's pizza fills in with great pizza

the price and location are great, place is clean and comfortable, free wifi, and staff is friendly

guess there is no room service

wifi does not work the best

wifi never connected during our stay.

the mini bar included was a nice surprise

will be back in may we hope to use the pool

great decor great view great tv and wifi.

was spotless, room service excellent, check in and check out painless and wonderful ambiance

hotel with character, great location, nice rooftop bar with lovely view of city lights at night, helpful and

there should be a hot tub/spa instead of two saunas

the pool was cold! even for the kids. please increase the temperature.

wifi was very choppy. kept dropping off despite the premium plan.

features a nice gym + swimming pool the views to the city were amazing

no room service.

gorgeous room, great spa facilities, and amazing on site restaurant

absolutely nothing! hopefully, the spa will have some services in the future?

the spa and steam room were also a highlight, and the pool was beautiful

spa and gym were great

the hotel offers neat pool and spa facilities

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

no inside pool. no breakfast. no vending machines.

no indoor pool but it s worth the stay still .

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

pool and spa was closed, but it was understandable due to covid. hoping it opens soon!

i loved having access to a nice pool and spa area, and everything downtown was walkable

spa is fantastic

i chose buckingham hotel because of the provided breakfast and the pictures of the fitness/spa and pool

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

the only thing i could say here is free breakfast, but that's no big deal.

the lobby bar was fun and very friendly

i would have liked to have more equipment at the gym

they got a gym and the property looks amazing. the interior design was great.

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

additionally, the presence of a diverse array of dining options, cafes, a salon, and a spa in close proximity

the restaurant no longer stays open for dinner, nor offers room service. a missed convince.

oom was available way ahead of scheduled time) good restaurant on close proximity

we were missing a kettle in the room however hot water available from the machine located at the gym turned out

place, quited, nice room, attractive place for gym

exercise room was nice but a pool or spa or sauna would have been nice too

i was happy that i could use the guest laundry ($2 for a load)

restaurant was closed but they did offer room service

great location and the super service at the hotel besides there was such a variety of food for breakfast

wifi was a bit spotty.

super nice, extremely clean! amazing restaurant and spa inside! our spa day was amazing

the steam room was not available during the week or if you do not have spa services

gym facility, quality of food at the restaurant

you have to walk through the fitness room to get to the pool which was rather awkward

the room service was top notch

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

we enjoyed the live jazz by the bar in the evenings as well

great location and cool design. gerin at the bar made the best french75. he was awesome.

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

work out ,visit the spa or just hang out in the pool having your favorite cocktails

also the spa was

we booked several last minute services at the spa and they were so accommodating

i didn't have time to use the gym or spa but the room was so nice and the bathroom was excellent

i wish wifi was included

hot tub and pool over-chlorinated. it was hard to breathe in there and our eyes were burning.

i arranged late check out for 2-3 cuz i had 2 kids doing tri

our room had two double beds and two bathrooms, which was convenient with kids

no shuttle service or room service

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name

the room was also spacious for a king and the bedding was comfortable

no spa anymore ... needed massage

we had the spa room, which is big and amazing room, the best bathroom we have ever had

book one of their king spa

was cut in my lip my a broken bar glass at the fancy restaurant mercant a la planka - they responded right away

the cocktail bar lacked atmosphere and was noisy from the adjoining dining area.

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

the gym was great!!

they have is an early check in. and location was great

over what the hotel has to offer like oh, you can pay extra for a buffet or this or that we have spa services

spa and gym opening hours with sufficient equipment

to everything and having a 24-hr marketplace was perfect when kids get hungry at night

shower had low pressure & took a long time to warm up, the bar turned the lights off when we were sat in it

the kids loved the indoor pool.

spacious apartment. huge island table in the kitchen.

fantastic facilities, pool, gym and lounge area with shuffleboard

every thing was perfect the fact has kitchen was a plus

great pool, sauna and steam room and huge gym

kitchen is good

it features lovely, comfortable rooms and a truly spectacular spa complete with a pool, jacuzzi, sauna, and

no room service, but all due to covid

close to family in area and the pool

and the bathroom could use a tiny bit of updating - but we got a great rate and kids don't care about that

found the weighted mini bar really obnoxious

room service food wasn't great

the gym was also closed at staypineapple

has the best pet friendly hotels

really liked everything, but maybe the service at the main bar can improve, especially for the 'complementary

the pet friendly policy would keep me from staying at this hotel again.

breakfast was not available in the library as stated by the front desk at checkin

the view from our room was nice (millenium park view) and the ambience of the lobby and the fireplaces was very

wifi not great in rooms

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance

we were so bummed that the milk bar was closed the 2 nights we stayed.

massage at the spa was amazing. everyone was beyond nice.

husband and i stayed in the one bedroom luxury spa suite

example, a mandatory daily $25 wifi fee, mandatory daily $25 food fee, and mandatory $25 daily spa fee was

the spa bath tub was amazing.

for my birthday and my room was upgraded from a junior to a spa suite

loved the pool and gym

wifi sign-in was confusing and what should have been free/included appeared to be a charge, so we

room service is very fast with all the normal options

the room, location and the gym.

wifi only for their members

no complimentry internet no mini bar no robes and slippers

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

there was no one at the bar or cafe for 2 of the days we were there

very nice hotel bar with great drinks

ordered 2 scrambled eggs, sausage, wheat toast via room service

it was late when i arrived and they didn't have room service running.

there a restaurant downstairs that is great for breakfast

we spent time in the lobby bar and had great service

breakfast restaurant located next to the hotel

yolk (breakfast/lunch) is attached; spin (ping pong bar) around the corner; house of blues within walking

wifi is a bit temperamental and it logs you out after a period of inactivity so you have to auto

gym is really good and the photos i found online did not do it justice

the room was very clean and cute! had snacks and room service :)

room service was fab. loved our guard dog (ceramic)

kids declared it the best hotel ever