excellent service, the pool area has nothing missing

cafe and pool bar had excellent food day and night

were fantastic and the kids really enjoyed them

missing a kitchen sink.

really liked the room amenities, the bed, the location, the laundry room, the pool, the staff, the shady lanai

even in the spa area the toilet paper was worse than sand paper

very nice pools. spa was great.

the spa was incredible.

spa was on point, and i had so much fun paddle boarding and even saw turtles

instant coffee instead of a coffee maker, service in ka ana kitchen was a bit slow

the spa treatment (mandara spa- external from hotel) was expensive for what i got

serenity adult pool spa game room great location

awesome cabanas. spa services were great. very clean premises.

the spa was pricey, but worth it

a great mix of lively in the kids pool to calm at the serenity pool

spa pool/slide grounds

the spa was one of the best i

spa and massage services were very good

a notice that the big slide was down! should of offered spa treatment

spa grande exceeded my expectations

full kitchen was a plus

the resort is a good walk away from the beach with no shuttle service to bring us to the main resort

pool

service, ocean view apartment had gorgeous deck with beautiful ocean views, lovely pool

the pool and amenities were beautiful and always clean

the personal of the spa was also very gentle with me

i really like the daily activities the spa is great

the only good things: the spa (amazing actually) and the breakfast buffet

must mention how great the spa was and their staff

the support staff in the spa were insensitive and disrespectful

service, restaurants, spa super

the restaurant food was expensive along with spa services.

spa facilities are separate however we only went to the spa for couples massage so didn t bother

didn't love the actual spa facility

gym, beach, and spa were wonderful

complimentary wifi,

wifi signal is weak, need to have a dedicated wifi in every room for security and also speed

views, quiet, food, fun, great pool and bar, adults only, comfortable rooms, great place to meet people from

would have been nice to have a convenience store on property to purchase items for the nice kitchen

and suits are very nice and kept up well, great food in restaurant and very nice gardens and bar area

the bar and bar staff were great and i loved the pool/hot tub

very clean, friendly staff, quick shuttle to the airport

swimming pool and jacuzzi are a plus

return my rental car and have a short walk back to the hotel without having to use the hotel shuttle

airport, pool,

spa facilities do not match hotel rooms

the staff was far beyond my expectations. spa services were fantastic.

the breakfast was also pretty good

the salt water pool, the grounds, the breakfasts, the quiet

the pool and hot tub are wonderful

was that the beach access was a complete surprise upon check in, which seems to be in a spa office, there was

we had no issues securing a parking spot despite how busy the area is

best part was the staff: holly arranged a parking spot for us, carried our suitcase upstairs

the kitchenette, wooden furniture, the pleasant smell and the cleanliness

parking was awful.

also, signage to the spa was lacking and i ended up walking around in circles and was 20 minutes late for appt

pretty place, great staff, great spa treatments

pool with cascades - swan garden - gym with peloton bikes - japengo restaurant - spa - luau - washing machines

hyatt resort and spa had beautiful views everywhere

location, great service, delicious food, useful amenities and fun facilities like the pool, with children's area

was excellent except that the spa was off limits past a certain time and the pool was too cold at that time of

spa could be kept 24 hours during cold weather months since the pool was too cold for us at night

breakfast ; the cleaning and support staff were excellent - the folks taking orders around the pool were very

our kids had a blast

we had access to the pool onsite and the hyatt pools next door

property, friendly service in hotel/residence and pool/cabana/beach areas

lot of kids activities for all ages and the many pools makes it fun for all to pool hop within the same resort

pool and grounds were outstanding while the room left a bit to be desired

amazing place for the kids and now that they re grown up a bit, it still has everything

lot of kids activities for all ages and the many pools makes it fun for all to pool hop within the same

the pool area was so much fun and the stars were all super friendly and helpful

like the pool area and the service at the restaurants and the friendly bar

the space in the apartments was great and arriving with laundry detergent etc complimentary.

the pools are great too but who wants to hang to n the pool when you have all that

sheraton up the beach, with signing privilidges as well there are water sports, whale watching, spa services,

spa like shower next to whalers village resort property intuitive staff

saw reviews about the spa in travel & leisure magazine

especially liked the hot water spa in the afternoon and evenings in the adult pool area

their spa is amazing with great service

the brekfast and spa area

the spa service we booked got flipped from a couples massage we booked months earlier to our needing to

i never saw the spa open

breakfast menu was a little bit lacking but there are a huge amount of options within walking

room service stroked out the amount and tried to insert new written price plus double tips.

spa was great

front desk staff great valet staff amazing spa staff amazing would rate a perfect 10 if not for a few

the wifi was terrible, almost unusable, which was probably for the best since it was open and unsecure

have a dedicated adult pool and no extra fee for parking like the old days

shuttle into town would be good - however not hard to get taxi

both the swimming pools and beach had plenty of space and we really enjoyed the hot tub at night

spa bookings could be more interactive

also of note is the outstanding spa located in the main building

spa was outstanding and price point very reasonable

located on the beach, plenty of parking

appreciated the full kitchen with the oven, which we used.

they were having a great time which is great, i was hoping for some more peace by the pool

gym did not provide towels

ate at auntie's kitchen

imagine all the worst people you want to get away from in one place outside your window with they kids screaming

the kitchen in the room, the ability to use pool at westin south villas, and the fairly close walk to

the shuttle service to shopping areas was a nice bonus

good pool area and nice restaurants on the property

got a fine room with a kitchen and a nice courtyard (and partial ocean) view in ka'anapali resort at the last

the kitchen in the room, the ability to use pool at westin south villas, and the fairly close walk to airport

the food at the bar was not good at all

the pool was a little cloudy but it was a great temp and the staff was very nice

local kids unsupervised in the plunge pool splashing and spitting in it

i was also told that we could rent a cabana near the pool, so we could enjoy the beach/pool during our last day

kids swam while we sat and had drinks

tried to do two spa appts but very difficult to reach someone

spa has been closed since january, but you would not know that looking at the website

of all this property should not be called resort and spa because there was no spa which was disappointing as we

condo style, with pools beach

need adult only pool.

the suites are spacious, the kitchens easy to use with many supplies available, and the beds very comfortable

the kitchen appliance old and broken had to ask for blender and they quickly brought one old place

great location, great pool, great food

not close to other dining places , cockroaches in the bathroom and kitchenette