breakfast buffet, exelent service, everithing fresh, delicios fruit and yogurt

the pool is nice. breakfast wasn't bad either. room was a good size.

room reservation with no breakfast,hotel location was ok.

the room service is exelent and faster

tv signal is blurry and apps don t work properly with the wifi connection

laundry is very expensive i paid 100 dollars for one bag of washing i couldn t believe it

very good laundry is well overpriced that s only issue

breakfast was great!

would had been better if they had included the breakfast in my fare as it was the first time i stayed with

good laundry very expensive

good spa ofuro for relaxing

spa (ofuro) - highly recommended for japanese people pool on the top floor warm & kind

were great - gym & pool, although the latter was very small

the bar could be more inviting. it seemed to cold.

spa (ofuro) - highly recommended for japanese people pool on the top floor warm & kind

breakfast and employees

the pool

too cold the pool water

pool was cold.

everything, although the mini bar is located at reception.

the spa was closed which was a primary reason for choosing the hotel

the spa was closed

toilet and shower are sub-optimal and less convenient. the spa was not operating.

that require a few more washes before they are given to clients as they do not dry you had to use pool towels

the pool and view of the room

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

parking situation is difficult sometimes

the wifi was the best amongst all the hotels i have been to in mexico

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

lovely place, good service , superbe spa and massages

awesome facilities and super well maintained, great and big spa area

quiet and beautifull hotel. very nice and relaxing spa area and pool

is a wonderful spa and sauna and outdoor pool

spa was relaxing, even if some facilities were closed

spa services are highly recommended

spa lovely

the couples massage we received at the hotel spa was relaxing

so clean, nice staff, spa was superb

free parking

parking was not a great scenario, but was understandable due to the location

the terrace, the breakfast, the decoration, the family run business.

place was great, the breakfast was awesome, and the staff was super helpful

very common in our places we have rented with kitchens-it did not have a pot, spatula, hot pads, kitchen towels

we enjoyed very good traditional breakfast

good wifi signal

only issue for me was that the 3rd floor doesn t have great wifi service

it was very hard to find the location .they need better parking and better staff .

if you travel by car they have two small parking lots available and

driving there it is very hard to get to their parking

no wifi at all even though it was promised

no wifi whatsoever. they couldn t give us the right password.

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi was a bit sketchy.

we did use the shared kitchen, which was like a commercial kitchen

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

parking available

location , the home, the appearance, the details, furniture, library, kitchen was beautiful

we loved the sirena room with the fireplace , we felt as if we were in a hacienda

if you have a car and plan on parking in their facility make sure it s a small call

to park close to the property, you need to find an outside parking and pull the luggages up a steep street to

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

wifi bit slow time to time

and some salt-pepper-oil supply would be a great compliment to a well equipped kitchenette

where it should be to accommodate that there is no parking at the hotel

breakfast starts with a full plate of fruit

wifi is weak

kitchenette was lacking basic items like coffee mugs and plates

jr suite was beautiful and spacious with a king size bed a nice living room area and a kitchen

spa was great

all of the amenities: quiet rooms with modern decor and air conditioning, amazing food, a pool, a spa for massages

spa was great

didn t get to experience the bar or terrace i guess they close certain days and times

the air conditioning was much needed and we cooled off also in the splash pool

so lucky i got the last room available and the firework show from the rooftop bar is unforgettable

gym facilities need improvement. limited equipment and the cycling bike was broken.

the rooftop bar was closed

room was on the third floor and there is a bar and discotheque on the roof above and the music was loud and did

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

need to improve service little bit since they didn t have pool towels and we only had one towel in our room

excellent hotel , brand new , the pool was great with the hot tub

my wife and sister-in-law could not stop raving about the basement pool and hot tub