is beautiful, the beachfront fabolous, the pool wonderful, food, not so bad

stay here only if you are a big fan of golf, other than that is pretty expensive

pool, beach and grass gardens are quite nice

room service after 7pm and nowhere to fid food

large rooms, comfortable beds. nice pool. nice balcony overlooking the ocean.

wifi

arrived after a busy weekend and the pool looked like it was heavily used and not very clean

the hotel has an enjoyable pool and resting/relaxing areas on the premises

s truly pet friendly so our dog coco was welcome at the pool side

the hotel is very cute, have a nice pool and good facilities. the staff is nice too.

the pool area was great , comfortable chairs and lounges to do some serious chilling out

liked the open courtyard for time by the pool and entertaining in evening

the reserved room, with a private pool, does not have a king bed as announced in booking

the hotel has a bar but not the assortiment we were looking for

insects in the bed, room space vs other hotels too expensive, the pool was not clean

one of the standout features of this hotel is its true pet-friendliness

adults only pool where children come to swim and the staff do nothing to stop it

adults only pool where children come to swim and the staff do nothing to stop it

the facilities were great (pools, restaurants, overall atmosphere

very clean, lots of restorants that are included in the price. very good swimming pool.

one bad experience was at the pool area

spa is good but the bathtub was out of order, the steaming room as well

but it was impossible to get any waiter to serve us by the swimming pools, had to go to the bar to get anything

great resort, clean and big pools, excellent breakfast buffet

we chose the hotel as it was pet friendly however, this is misleading

a starbucks and kids club could not be beat, the pools were clean and offered diversity in options

breakfest, small parking lot, internet wifi weak signal on the apartment and restrict tv channels

breakfest, small parking lot, internet wifi weak signal on the apartment and restrict tv channels

the best for me was the golf course -

the room (golf view) had a good size, a small fridge and coffee maker

the beers are cold and the pools are crystal

we are a family with three small kids and wanted to book a two bed room (twin size beds) for us

good breakfast and wifi

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

the hotel offers free shuttle service to a partner hotel, where you can use a spa and other facilities

could check in earlier the fact that the hotel is on the beach spa treatment (not space tho) design

like to see more of a fun bar / pool experience

is a great golf turtle dunes at 1km for the clients of this hotel

service/ restaurant / bar stop working at 23:00

the food is amazing and the spa sooo goood

there s no bar to have a cocktail just the restaurant which has a menu only on your phone

lots of stairs and lift for kids

and the pool

mini bar ridiculously expensive, the food was really bad, the hotel looked cheap and old, the rooms were

nice sense of space in the villas with good views, high ceilings and all the creature comforts

views, very helpful staff, large amount of private space in and around the villa

that could improve in breakfast: better bacon (it was crispy but very low quality), better coffee, better bread

the food was regular except the breakfast very good

breakfast could be better

i went to the spa and i have a massage 2 days with my family and the steam room and sauna didn't work, the

bar not open

beautiful view of the pichilingue bay, delicious breakfast, kind and helpful staff, very nice pool and private

the room service, they should to work on it!

i went to use the gym and looks old, all the machines needs to be maintenance, the carpets is old and broken

was some construction so the spa was closed and there was machine noise

spa in the last floor of hotel have an amazing view

very luxurious and trendy.amazing location with private pool with our suite.

origen has truthfully good food quality, although the breakfast restaurant is capable of bringing you hot

spent a lot of time during breakfast and dinner because their service is too slow, also considering that they

transport between the rooms and restaurants/spa clearly could not keep up with the demand for a full hotel

spa and people who are working there were great

spa was very good

my husband and i ended up staying again with my mom and kids a few days later in two rooms of a shared pool

love the daily fresh flowers in the private pool by the attendants

the food at the pool snack bar was rated lower that what you would find at an oxxo

kids pool vicente at bar hugo at pool

comfortable rooms altho the wifi there is not great, so if you need to work remotely maybe is not the best

i liked the beach for the location, the pool and bar was great too

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

the restaurant and the pool

wifi is weak and stops working, then you have to log in again

would have been better if the breakfast had included the buffette as part of the package i got

everything was good. the room, the pool, and especially the restaurant.

starbucks and golf club de acapulco across street

for breakfast was too long on sunday, less activities for kids - would be great to have kids club or

for breakfast was too long on sunday, less activities for kids - would be great to have kids club or other

need a little more variety for kids that are picky for breakfast

also the sanborns downstairs has arguably the best view of acapulco and is a great breakfast place

pool water was welcoming and pool area offered a magnificent view of the beach and area

the pool and the area around the pool are very inviting

access to two pools, massage/spa and beach access

location, nice staff, perfect view from the balcony, comfortable beds, good food, nice pool

the pools

the rooms, the facility and the service and the food served at pool side and beach

well appointed full kitchen

relax and quiet place to stay. i loved the pool and the staff.

it was modern and comfortable with a lovely terrace and a nice pool.

fairly accessible clean pet friendly pool looked nice & inviting

the walls are quite thin, so you can hear a lot of what's happening in the next door rooms and pool area if

), huge comfy bed, nice view, lovely pool

not to mention the restaurant and spa services are top of the line

the spa at the hotel was amazing

the spa was wonderful too

and kind, the breakfast and dinner both shifts of chefs were super polite and the waiters, the spa is amazing

view amazing, whenever i visit acapulco i stay at emporio is my favorite one there oh btw the spa is incredible

enjoy our stay at ritz acapulco, the adult pool is great, the buffet with many options and the all inclusive

pool bar and bartenders

wifi no funciona

management, poor organization, dish-ware cleanliness, pool and bathroom towels in very bad

specially if you are traveling with kids, i cannot recommend enough

asked for coca cola at the lobby bar and received a pepsi

no wifi in 17 floor i have to put 18

we wanted to watch the tv but it wasn't connected to wifi

amazing location, views are insane, and pool is great

entire staff, including at the bar area, was extremely nice and welcoming

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

not all kitchen equipment were in the room, for example knifes, pan etc

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

the wifi was very bad.

warm reception tidy and clean rooms comfy beds with ac reliable wifi close to the beach

the pool was out of use which is fine but maybe don't expect to get full price for it the hotel

wifi wouldn't connect in our room

place has a lot of rooms near the pool with little balconies they look charming