joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

an amazing value and having a kitchen in our bungalow was wonderful

loved having a kitchen with all the essentials

the accommodation was very clean and the kitchen was fairly well equipped

there's no restaurant. you have a kitchen or you go out to eat

i especially liked the breakfast coupon and the casino

breakfast was inconsistent - staff had different answers on different days.

i especially liked the breakfast coupon and the casino

the pool was beautiful

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

bumpy isolated road to get there. no wifi in the rooms.

we there was a little kitchen as well as living area

the restaurant is meant to offer continental breakfast but they had nothing prepared including no coffee at

i would say they should start breakfast earlier

cabanas are ok, however the cleanliness can be improved, the pool is nice but the dogs come and drink water from

room, beautiful place, great location, delicious breakfast and excellent service

great place to stay if you have a pet

construction, deserted, pool not working, restaurant closed

breakfast is very poor

com lead me to believe all rooms were situated with entrances towards the pool

the junior suite with spa bath had zero hot water so i couldn t take a bath

i personally enjoyed the spa bath, it was relaxing.

the spa tub never worked. that was the main reason for booking. towels are worn out..

the hotel itself has very good facilities including a gym, pool and

the size of the pool

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

very comfortable cabana , very good bed, good shower open , nice breakfast friendly staff

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

location, super friendly hosts, delicious breakfast in the morning, very cute and comfortable cabins

good breakfast was also included, nice kitchen facilities and very friendly staff

great host, great location, good traditional breakfast

the owner rene was thoughtful and kind, sephora made a delicious breakfast every day and israel kept the place

breakfast was also huge and delicious

during the day, the restaurant was lovely but it felt formal if you have just come up from the pool so it would

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

the private access to the lagoon, plus the pool and other amenities were fantastic

you pay a lot for a room and it doesn t even include breakfast

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

there are lots of activities on offer and the massages/spa was fabulous

had a facial at the spa and it was very disappointing

the spa is a must

the restaurant and bar serve delicious, fresh and local food / drinks

the breakfast was included and was simply amazing best breakfast i ve ever had.

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

also, the person checking us in the night before gave us very little info on our stay, such as breakfast details

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

continental breakfast included fruits/juice, coffee/teas and bread

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

water access is shallow and great for the kids

the bar with seafood is great

the wifi would be better

water access is shallow and great for the kids

of the staff from the front desk, waiters, housekeeping and spa personnel were very welcoming

in fact the place is not finished as it is still under construction: the fitness center and spa are currently

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

we had a massage at their spa which was excellent

spa was understaffed but after some back and forth, we were able to work things out.

breakfast was great with fresh fruit and made to order omelets

the breakfast is really good

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

there is a great common area, a wooden dock with a hut, a semi-open bar/kitchen, an outside water cooler, a

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us

breakfast was included

views are just breathtaking and the huts lovely and parking is just outside

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer

the location view, breakfast and kayaks

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

spa next to restaurant (3 meters)

their restaurant was about a dozen tables under a shaded roof next to the spa

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

restaurant and bar have good food/drink offerings and friendly service

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

loved the pool area and being able to kayak on the lagoon

we re an adult adults only hotel and there s only one restaurant here and nowhere on booking

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

for such a high-end hotel the wifi was not great.

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

food can be a bit better and higher quality coffee should be served in breakfast

the included breakfast (continental + eggs & refried beans) is really good though

the breakfast served every morning was delicious and the staff were wonderful

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

spa was weirdly over attentive of that s possible.

wonderful facilities to swim in their heated pool and in the lake

a/c was excellent, and wifi is very reliable

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

the lagoon/pool area is really comfy and with a beautiful view

the room was on a parking space with a terrible shower, the smell was awful

set up on gravel parking lot, not a nice set-up, only a wire fence seperates the tent area from the street

breakfast was amazing. the lagoon room was spectacular.

i had such amazing time so i cant complain at all about anything, breakfast was simple but super good

if you are staying at the villa, you get a fridge and a kitchen top which is wonderful if you want to cook a

easy parking

wifi was excellent, stuff was very polite

breakfast was good

a great bar and restaurant on site, the food we had was really good and great value for the price

also having breakfast and lunch on the balcony was a nice experience

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

i would have liked to have an open bar at the location

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

location, staffs and breakfast was excellent

the only think i didn t like was not having wifi in the room

they also have a spa center for massages and yoga

it had some great options for kids too (pasta, veg sticks)

small bar but very friendly bar tender and the room was something one might picture ernest hemmingway

very pet friendly

location right on the water with a big back yard small pool and nice dock to look out onto the seven shades of

the wifi only started working after the power outage when they flipped the fuse

it had wifi and was in bacalar

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

there was a restaurant and bar with very nice food and drink

pool

the pool is nice, the location is nice. the staff is very nice.

great value for money, basic but with towels, pool, hot water and near to bacalar center

the view from the pool is great and it's quiet despite being on the main road

washroom is dirty and the swimming pool is dirty

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool was very refreshing on hot days, and the facilities were spotless

the pool was always clean and there are chairs to lay down and relax

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

8am already is late lol also wifi low key wasn t great in our

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

pool and bar area are really nice, such a great place to hang out and relax

parking in front of the hotel

it also had parking available for a car or motor bike

great food, pool, bar and service

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot