breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

lovely spa tub leaked the times we used it; 2x out of a five nights stay

i would not qualified the spa there as the spa you imagine when you ear the word

beautiful garden, roof terrace. good breakfast.

not to mention there's a pool in the lobby itself

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

also the pool isn't huge, has very few sun loungers and plays pretty bad music on a loop

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

only complaint if i have to have one was the breakfast isn’t good

they trick you with a wine bottle on the bed stand looking like complimentary to the spa (for that price

pool very nice and heated so swim in early hours when i could not leave was the best thing about

lovely swimming pool and antigua is delightful

breakfast not until 8am and car locked in as no one to be found to leave earlier

hotel, really lovely pool and well kept rooms and general areas

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

staff from the front desk to the person in charge of the parking lot

the best part is the hotel offers free parking

design, gardens and understated but good swimming pool

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

accommodations are comfortable and the spa is fantastic with great options at reasonable prices

the spa was a mess, bad food experience, the staff have no idea about quality

the thai spa was very good.

spa (sauna and jacuzzi) is in bad conditions

on top of everything you get a buffet breakfast

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

there are too many restrictions, spa and jacuzzi weren't working

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

spacious room with a fireplace and a terrace overlooking a garden

breakfast is mediocre and they were slow to bring the food

the front desk arranged airport travel and laundry for us

the complimentary breakfast was spectacular, the staff was all friendly and welcoming

restaurant, friendly staff, good wifi, nearby parking lot

the wifi connection in the bedrooms was not good

a 5am start), and their laundry service was quick and could be done overnight

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

no ice or bar fridge available

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

the pool was a bit small

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

the breakfast on the rooftop was wonderful

added bonus is being able to use the pool/grounds and gym at the hotel across the street

view from terrace on the volcanos breakfast & food friendly staff good location

facilities breakfast, percy amazing employee would arrange and take care of everything

i loved the rooftop terrace bar and the wonderful seating area for meals

it was my first time in guatemala and the breakfast had all of my cells excited

of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great parking

room was clean and everything was nice, only there was no chair in there besides the bed in the spa room

the spa was quite lacking in appeal.

it’s a lovely, comfortable bed and breakfast

we requested a massage and parking, and early check-in, and everything worked perfectly

breakfast was included and very good every day we had it

wifi was spotty so watching tv at night was frustrating

no parking site.

parking is 2 blocks away (plus they have free transfer)

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

spa was reasonably priced (we went twice)

the whole place seems like a spa (and smells heavenly)

i did avoid the overpriced airport shuttle and spa services

the hotel and spa are beautiful

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

spa on site and treatment was awesome

wished the spa was open later.

we used the spa every day while staying there -

gym is nice and adjoining spa has sauna and steam room too

the spa facilities were not included but had to be paid for in addition

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas

the facilities are great and so pretty! the breakfast was great as well!

breakfast is good

good location, price, and breakfast

the wifi is terrible, drops out every 30 seconds

parking.

pool to cold

the advertised plunge pool doesn t exist. it s just a pool.

private parking lot was available though it was small, it was convenient

wish they had a better spa and swimming pool option

services prices like the service of spa were kind off high.

everything but the spa was out of service for renovation

there is a spa pool in the middle that leads off to the various avenue of rooms

room was elegant with a fridge, internet tv, great shower, and plenty of space and coffee

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

limited facilities like no spa or pool, bathroom could have been a bit more spacious

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

there was no pool on site.

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

room for without knowledge was right next to the kitchen and just a few meters next to the street and right up

there was some problems with the hot water, no room service and the wifi was spotty.

the room was clean and comfy and breakfast was good

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

very good breakfast

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

place was really clean and the staff was amazing, i never had a problem with the wifi

the affiliated spa and massage service next door and it was a very uncomfortable experience

no hot water, jacuzzi didn't work, no wi-fi in rooms, no room service, no cable.

wifi non-existent

chair in room, no closet, wifi sketchy, bed not comfortable and hair all on sheets, didn't look clean

wifi was strong

there is a shared kitchen you can make some oatmeal or instant coffee

wifi very weak in the room. it wasn't working at all this morning.

lots of noise with guests coming and going and kids playing outside the room in the early morning

staff, great wifi, comfortable and beautiful folk art touches everywhere

pet friendly, even though we didn't brung any, nice touch

we used the laundry service which was very quick and the clothes were lovely and clean

great location, the best staff, cozy and good value hotel -- don't miss it. great wifi

great location, good wifi,

laundry is more affordable elsewhere

nice location, cheap laundry service, balcony off lobby

wifi is in most of the building however i got the one or two rooms where it dissapeared.

we liked the kitchen space and the terrace upstairs

unreliable wifi

noisy no wifi bad bed

we also loved the breakfast in the mornings, cooked fresh as you come to the kitchen - scrambled eggs, refried

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi sometimes stopped working for a few minutes but then it was good again

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

after the upgrade, wifi is not stable enough for videoconferencing

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the cable and wifi were free and rather reliable

wifi was super strong

many sitting areas inside and outside as well as kitchen and dining areas for use

it had wonderful kitchen and laundry facilities

they accepted pets

the fact that it is pet friendly

the spa bath was nice

had a spa tub that looked wonderful but we could not use it

the spa bath was lovely and exactly what we needed for quick recovery

loved the spa tub

big spacious comfortable bed, and the suite has a jacuzzi spa tub

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

they also organized our spa treatment, which was exceptional

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

the rooms are very basic and the spa was closed

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

the pool was clean and my kids enjoyed it very much

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

few space at pool (only 3 chairs), super bad wifi connection (could not even open whatsapp sometimes), small

pet friendly

the wifi is kinda slow.

laundry service and attentive to things

wifi is very good, there is a fan in a room, breakfast is exceptional and the hotel is very

nothing except maybe the wifi that's not reaching some of the rooms.

the laundry service was efficient and fairly priced

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

even the wifi signal is low

the second one didn t have a good wifi connection and i found two roaches on the room

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

there is a bar next door and you are in the party until they close around midnight

very noisy kids running around screaming until after midnight

wifi poor in room. outside good.

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

great wifi

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

there is also not a spa as advertised

laundry and spa services were good and easy to get from the concierge

the parking lot

i can t forget the breakfast options; the food was plentiful and tasty

no parking but there are places near to leave the car

location is good, breakfast is great. employees friendly.

beautiful, impeccable, nice staff, amazing breakfast

the breakfast was unbelievable

more breakfast choices

the room was huge, the breakfast was awesome and all the staff exelent

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

friendly staff, great location, great breakfast

staff, rooms, atmosphere, and breakfast were all great

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

perfect location and lovely breakfast. clean and comfortable bedrooms.

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

parking lot leaves you wondering

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

the wifi was also difficult to configure and then was slow once connected

the beds, showers, ambiance, wifi and daily filtered water were great

wifi not real fast, but strong enough

pool is small but a beautiful setting

pool is much smaller than expected and not conveniently situated

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our

beautiful rooms and amazing views from the pool. very nice staff.

the hotel is pet friendly, which is awesome, but there was a dog that would not stop barking in the room next

wifi was strong and reliable

wifi didn t work in the room at all which was a big inconvenient and the room has no windows or

wifi is available all over the property, although the signal strength wasn't super strong, it was

really nice staff. nice interior patio you can work there with a great view and good wifi

perfect location, quiet, friendly staff and super fantastic breakfast

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

the fireplace in the room and manicured lawns

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of

our kids really liked the playing area and the garden

wifi not good

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives

the resto and bar stay open till 11p

the bar is very noisy from 8 to 9pm

i did not use the spa but it also has one

the room was spacious and comfortable

beautiful hotel, amazing spa with great drinks and food.

bathtub was huge (high) making it very difficult to get in and out for older people or kids

customer service was excellent! room service was also excellent!