breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

lovely spa tub leaked the times we used it; 2x out of a five nights stay

i would not qualified the spa there as the spa you imagine when you ear the word

beautiful garden, roof terrace. good breakfast.

not to mention there's a pool in the lobby itself

they trick you with a wine bottle on the bed stand looking like complimentary to the spa (for that price

pool very nice and heated so swim in early hours when i could not leave was the best thing about

the room had a private small garden with hot tub. breakfast was really great.

hotel, really lovely pool and well kept rooms and general areas

lovely swimming pool and antigua is delightful

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

dinners and breakfast were delightful, and the service was personalized and attentive

also the pool isn't huge, has very few sun loungers and plays pretty bad music on a loop

only complaint if i have to have one was the breakfast isn’t good

we liked the pool area to relax, but didn t see any service

accommodations are comfortable and the spa is fantastic with great options at reasonable prices

the thai spa was very good.

spa (sauna and jacuzzi) is in bad conditions

the spa was a mess, bad food experience, the staff have no idea about quality

the bars of the monkey bar in the kids area are loose and kids can fall

the spa was quite lacking in appeal.

room was clean and everything was nice, only there was no chair in there besides the bed in the spa room

the women who cooked our fresh guatemalan breakfast each morning were very kind and excellent cooks

breakfast is amazing

wifi could be better...and a bit far from antigua center

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

though the parking is pretty tight, i am confident that they can keep it safe

besides that the location is great, love the pool and rooms and the service

pool also, but small enough that i'm not sure you can actually swim in it

parking.

parking is 2 blocks away (plus they have free transfer)

wifi was spotty so watching tv at night was frustrating

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

no parking site.

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

there are too many restrictions, spa and jacuzzi weren't working

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

restaurant, friendly staff, good wifi, nearby parking lot

the wifi connection in the bedrooms was not good

good wifi

no ice or bar fridge available

wifi didn t work so well in my room (cornered, room 32)

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

everything was perfect, the service and breakfast were excellent and the suite with the fireplace and the

breakfast each day was delicious and the restaurant and speakeasy were superb

pool closed in the afternoon when there is sun

get a bit hot, and wish there was access to the pool other than 7-11am, especially after we did the acatenango

the pool was not heated and it needed to be cleaned

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

the pool was too cold. i didn t enjoy this on my family didn t like it.

the staff and room service is just top of the line

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

great staff, excellent breakfast, comfortable place to stay.

wifi poor at times

good location, price, and breakfast

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

wish they had a better spa and swimming pool option

services prices like the service of spa were kind off high.

spa was really good too

the spa was out of service and we had no prior knowledge

there is a spa pool in the middle that leads off to the various avenue of rooms

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

the pool was a bit small

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

the breakfast was fantastic

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

the affiliated spa and massage service next door and it was a very uncomfortable experience

chair in room, no closet, wifi sketchy, bed not comfortable and hair all on sheets, didn't look clean

not a great deal of information provided unless we asked: breakfast time and location, wifi

breakfast simple but good, wifi good downstairs, not upstairs. bathroom nice, big shower.

wifi wasn't constantly good, but okay.

cleaning the fact that we had our own kitchen living room and garden to relax also a terrace was

there was a broken window that didn't open and one window that opened into the laundry room

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

unreliable wifi

kitchen equipment is mostly broken

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

our room had a kitchen with stove, oven, full-size fridge freezer

i loved the electric car ride to the parking lot, what a splendid detail (last time i was there some years ago

facilities breakfast, percy amazing employee would arrange and take care of everything

of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great parking

location, cleanliness, the place, it s pet friendly

it was great being able to use the pool at their sister hotel too

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

we used the spa every day while staying there -

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

wished the spa was open later.

spa on site and treatment was awesome

the spa facilities were not included but had to be paid for in addition

very good breakfast

good breakfast included with a great view of the volcano

place was really clean and the staff was amazing, i never had a problem with the wifi

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

limited facilities like no spa or pool, bathroom could have been a bit more spacious

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

the facility offer pool, and doesn't have

the wifi was weak - we could scroll the web most days but not take video calls

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the wifi sometimes stopped working for a few minutes but then it was good again

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

staff, great wifi, comfortable and beautiful folk art touches everywhere

staff was helpful to arrange for expedited laundry services after an outing to acatenango

placed next to public coffee and laundry room

location, beautiful courtyard and balcony, many of the staff were welcoming and helpful, free wifi

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

wifi didin t cover the room

the breakfast was delicious

perfect location and lovely breakfast. clean and comfortable bedrooms.

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

location, strong wifi, hot shower

speedy laundry service

wifi works

they also do laundry for a good price

the fact that it is pet friendly

no wifi in the rooms. some coffee would be awesome but not a deal breaker.

central location, kind staff, quick laundry service. had a great stay.

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

nice location, cheap laundry service, balcony off lobby

they offered laundry service with a affordable price

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

defintely get a massage at the spa after you hike acatenango

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

the rooms are very basic and the spa was closed

location is good, breakfast is great. employees friendly.

the room was clean and comfy and breakfast was good

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

i was very satisfied with the breakfast options

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

spa was reasonably priced (we went twice)

i did avoid the overpriced airport shuttle and spa services

the whole place seems like a spa (and smells heavenly)

reserve your space to the spa early or you might run out of availability.

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

my only complaint is the weak wifi. bring a sim card if you need to work...

excellent laundry service (the best we had in 3 months in central america

were a lot of people with kids

i could easily hear my neighbors and the music from the bar next door

nice colonial building with spirit, clean rooms, good wifi and very tasty breakfast.

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

15 - a dingy room at the very back, noise from the laundry next to it

the second one didn t have a good wifi connection and i found two roaches on the room

there is a bar next door and you are in the party until they close around midnight

even the wifi signal is low

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

breakfast was free but they did not tell us which meals were and which were not free so we

breakfast was great. location was good as well.

our room came with breakfast and the breakfast was really good

they drove us to and from the center of town at no charge did our laundry in just a few hours and even gave us

breakfast was fantastic and the chef amazing

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

the wifi was also difficult to configure and then was slow once connected

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

because of the easter week processions, their off-street parking became a real plus

wifi not real fast, but strong enough

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

it is kind of close to the hotel, but sometimes guests need room service or other amenities

the kids were very comfortable

also, their laundry service was fast and did a good job for a fair price

noisy - first room had no wifi access and we could hear the karaoke from the bar next door word for word until

big spacious comfortable bed, and the suite has a jacuzzi spa tub

had a spa tub that looked wonderful but we could not use it

the spa bath was lovely and exactly what we needed for quick recovery

the spa bath was nice

loved the spa tub

the breakfast was very good - probably the best hotel breakfast we have ever had

great huge suite with fireplace, room 7, comfy bed, awesome breakfast and staff.

the fireplace in the room and manicured lawns

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of

it is huge and has high, vaulted ceilings and a large fireplace and sitting area

horrible wifi

wifi was sometimes down

room far from wifi

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

laundry was a little expensive although convenient

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

i liked the property itself. i also liked the staff and the free breakfast.

the breakfast was great

breakfast was delicious

beautiful, impeccable, nice staff, amazing breakfast