one exception: you don't have to ask to clean the swimming pool which has to be clean late at evening because

breakfast was awesome, the room was cool and confy, the bed great, bathroom relaxing, the staff

husband loved the breakfast he was really happy that y'all had a buffet, location was excellent it was really

cleanliness & good breakfast

when i requested ice through room service, i was told i would have to walk to the bar/restaurant and get myself

no free breakfast

location and shuttle services to airport

room service was closed at 8 pm.

the continental breakfast has good options and the service is also good

the indoor outdoor pool

looks like it was going through renovations amenities were not available for example the gym

parking breakfast staff people ac super cooli will be back pretty soon

parking

wifi is very slow

wifi is slow

ordered extra breakfast and half was not

the breakfast included in the room fare is descent.

the bar service is worst

breakfast was adequate

they charged me a laundry service two days after i checked out....

the gym was under remodeling in all our stay and don't respect schedule of pool.

at the restaurant, room layout and furniture, gym too small with old equipment, lack of water and

beds were super comfortable, the bar in the hotel is a plus

lack of signs indicating stairs in the parking lot

the rooms were nice and the room service quite good.

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

rooms was clean but noticed the pool area wasn t the cleanest

excelent service. room service 24/7.

breakfast was limited to 1 because we hadn t added our kids to reservation even though we added them

specify on the booking the age of my kid, however during the check in i have to paid for two kids under 13 as

bed was very comfortable, bathroom stole the show with the spa suite - wow

i rented the spa room and it was great and accessible

bed was comfortable, a/c and wifi worked great, close to bus terminal.

laundry service was not available too during my

wifi did not work at all even though i had to work

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

location breafast was good nice pool

water in the pool was freezing

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location, good parking lot, nice pool, great atmosphere

friendly service awesome private gated parking

wifi only worked in the middle of the night when i was awake with a jet lag, i struggled to get

good location and the comfort of having a parking lot was a plus also rooms were very clean and equipped with

spacious room, have all the essentials, private parking on site, elevator, a/c.

secure parking in a garage for free

the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

wifi didn t work

wifi wasn't working at all

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location

this hotel is good value for money. it has free wifi.

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

despite the listing there is no laundry service at the hotel

wifi route cofiguaration need update

poor parking

the wifi is really good and i can't wait to book here in 3 weeks

staff were unable to help me with simple requests (tourist information, laundry services)

customer service was not that great except for the bar tenders, they rocked.

girls at the starbucks bar are rude they need a little more training

the only inconvenience was that i had to ask directly for the room service cause they didn't clean, but after

room service, restaurant and bar are just great and affordable

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the swimming pool

room service, front desk service, restaurant service.

the swimming pool is small and is being shared with another hotel.

the location and safe parking lot.

staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall, nice historic bar with exquisite

room service puts alot of pressure for you to get out

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

the pool was a bit too small, if they could enlarge it, would be nice

to get to and easy free parking