big waterfall on the deep pool was not functional as i was looking forward to that working for my kids

so friendly and after my kids were sick for three days in sayulita, they were a welcome relief

the waitress told us the chef had already cleaned the kitchen and no longer was cooking

amazing wifi easy to work from

pool and patio was under construction , waterfall on the other pool was off must of the time .

pool open 24/7 or suite was big access to beach from property

the pool was in awful shape

we were in the treehouse love nest, which has a wonderful infinity pool and adjacent jetted spa tub

the staff, beach, room, pool and food were exceptional!

this advertised adults only resort did surprisingly have have kids

this advertised adults only resort did surprisingly have have kids

we were in the treehouse love nest, which has a wonderful infinity pool and adjacent jetted spa tub

the rooms were big gad kitchen bathroom has front and rear entrances to the

the kitchen supplies are basic, the oxxo close by is overpriced, so bring your stuff

she upgraded us to a king room with an extra bed on the top floor with a balcony and a kitchen

adults only

wifi is pretty sketchy

breakfast was delicious, good variety and fresh

buffet was best at breakfast but not so great for dinner

was not very tasty with a few exceptions (breakfast was fine & one of the restaurants with grill was better than

there s only 3 pools, one of them being adults only and the kids pool is a small oval shaped pool with a

resort has the kids area in the same pool as the wet bar pool not appropriate for kids the adult pool is separate

spa was not heated and jets only blew out bubbles and no

spa was not heated. pool was very cold. advertised gym is not provided.

wifi access

pet friendly is a big plus

there was a few kids for a soccer tournament here so a little noisy but the place is quiet

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very

t enjoy the texture of the proteins/style of preparation reception team is not very accomodating pool was under

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

the pool was heated a great deal and the setting was exceptional.

spa options are available too, we had massages luz who knows how to knead those knots to a state of

there is a small pool that was just enough to cool off during the day and have a warm swim in the evenings

the accommodations are steps away from a swimming beach, and there is a clean blue swimming pool on site

spotty wifi, almost no cellular connection

the spa is an extra which usually how it works in most hotels

of the property s amenities were not yet in operation such as gym and spa and pool heater

there is a spa and an indoor pool and jacuzzi up another staircase from the rooftop

despite paying for massages at the spa and being told we could stay in that area after check out, other staff

great spa (extra cost)- it was a very lovely experience

first, they charged a high service fee for spa service which was never disclosed

spa was excellent

before that happened, we had ordered room service, and because the credit card terminal was not connecting,

even the hotel staff is trying to make you go to a free breakfast meeting where they try to get you to

but the breakfast buffe was lovely

the spa was amazing

thought i was getting double beds and spa wasn't good

it is all you eat between breakfast abd dinner

we loved everything about the hotel the food, environment, pools, customer service, etc

the suite with jacuzzi was so relaxing, great size room everything was pretty perfect, gym is also amazing i

to a system error on my 3 day stay but i got to keep my all inclusive benefits and offed a free spa

the spa is exceptional

activities during the day and they are quite loud, which can disrupt the relaxing element of the spa treatment

daily activities board near the pool and a towel drop bin in breezeway between d brick and the spa so guests

only thing i was disappointed in was the facilities at haixa spa were closed

right on the ocean. lovely pool. seven minutes by bus into town.

we saw whales and sting rays many times from the balcony and down by the pool

in our room, a restaurant at the hotel in case we didn t want to cook, along with spa, gym and, swimming pool

- bar service is good and friendly

- interesting activities during the day (water gymnastics and yoga, volleyball in pool, bingo, music trivia,

the spa was simple but nice, good prices for a quality massage

the spa services were very relaxing

the ladies at the spa are very good and professional

spa had no air conditioning, no windows to open, no fan

i love the view and everyone is very gently, the food is delicious and i love the pool the spa we really enjoy

abandoned restaurant on-site was closed elevators not working (lots of stairs) one pool/water feature

the spa there is amazing

we also tried their spa and we loved the facilities, we each got a package with a facial and a massage, they

the spa was cold. some of the desserts were dry.

also very close to town so we popped in for some great deals on spa services

we really enjoyed the theme dinners, buffet at vivaz, spa massages, and our lovely ocean view club tower room

were rude wifi didn t work lock on our door didn t work the spa tub wouldn t turn

if it was too hot you could go and refresh at the pool

the view was great, we enjoyed the pool a lot, there was barely any people there.

along the beach but you would probably want to take transport if you were traveling with small kids as it wouldn

very little parking

the rooms are nice, and pool area is divine

had the hotel for ourselves, we could enjoy the pool and jacuzzi to the fullest and had the staff's full attention

fruit or bagged snacks available in the bar area for guests to access at all times of day

view from our room was incredible, and the view from the main swimming pool was absolutely unreal

incredible views from any room and the infinity pool is beautiful

website said it had a spa which it did not

it says there is a spa and restaurant in the hotel but there isn't.

hotel is under renovation (looks like it has been quite a long) and definitely not a spa hotel

excellent view, nice rooftop pool and sitting

not enchants or loungers by small pool

spa is way overpriced

decaf coffee, the spa pool was empty and had trash in it

spa did not work and pool water was cold so i did not use either one!

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

i also wanted a massage with a male masseuse in the spa and the concierge told me to check through the lobby

we loved that there was a gym and spa and a rooftop pool that was accessible until 2 am

massage offered in the spa was less than ideal

staff & customer service (above & beyond), quiet & relaxing, stunning rooftop views, amazing gym

amazing staff, incredible pool and incredible gym!

the spa workers were great

towels at the spa are small and raggedy, need new ones or just use the beach towels

i spa services i didn't get to check out just cause i wasn't aware

spa suite was damp with humidity, floor was absolutely filthy, mildew smell in room and bad in the

the massage guys around the pool are hot but they try to sell you massages and spa services which can get

no wifi / no mini fridge / couldn t get the tv on at all

there was no restaurant on the premises or room service.

seem to be totally finished; no phone, no art work on walls, sheets only (no bedspreads, etc), kitchen sink not

free wifi was poor

dint work very well the bar on the beach is expensive and the guys is so bad servers

think of would be a pamphlet, brochure of what the hotel has to offer in more detail, like the spa prices a menu

were great, a good restaurant, pool, spa and gym made the stay super relaxing

the character of marcela resort & spa is exactly what we hoped for, and it was honestly better than we imagined

we also wanted to eat there and use the spa facilities but found it to be quite expensive especially when there

kitchen and bar staff are extraordinary, the receptionist who we dealt with for all of needs, the spa staff,

the rooftop spa and area and view is very nice

love the kitchen on the deck

wifi doesnt work all the time keeps kicking you off and it is really slow , also in the family

the hotel doesn't have a pool or a restaurant or room service but if you are aware this property's limitations

not to soundproof so can get noisy late at night. not much for kitchen ie. pots pans etc.

they have a sunday brunch which was sold out, and it would have been good to arrange spa service ahead of time

room service is a little slow and spa options aren t very specific.

wifi also tended to cut out all the time and was insufficient to stream anything on the tv in the

the pool is fun and the restaurant has delicious food

tastefully and thoughtfully designed rooms and facilities including fabulous pool terrace and bar on top floors

we stayed in the private section which had its own amenities, restaurant, bar, pool and beach area

pool was swarming with kids, not relaxing at all

not updated no wifi in rooms beach site not service chairs lock no parking for guest

wifi unreliable except for ground floor.

if we would have had wifi in the room, it would have been all 10s for us.

the pool and the rooftop bar were incredible

pool wasn t heated, although they are fixing it

though it s really close to the beach it s a hike up back to the hotel the wifi wasn t really working

i had to work during the week and the wifi was strong enough to be in zoom calls all day

the pool was small but perfect

only used sapphire spa for beach towels - preferred la caretta

room was noisy when the bar across the street got loud

the kitchen was fine, but did not have wine glass, which would have been nice

it had a living room, a kitchen, large bedroom, and a terrace

location, pet-friendly, comfort, close to great restaurants

was perfect - a stones throw away from the beach, the murals in the courtyard were beautiful, the pool was

love the dipping pool in the back, a fresh reprieve from the heat

didn t need to go through a lobby area) as well as direct access to the lovely courtyard and pool

pool was a nice addition for a day or two but not something we used every day

kitchenette and balcony were a little small. spiral staircase down to pool area is a bit scary.

the bed and the room were very comfortable the long hot stone massage at the spa was absolutely amazing

and the restaurant every day early clean the pool and chairs the food was awesome and the spa very cozy place

staff is incredibly welcoming and accommodating, the spa is amazing, the food at on site restaurant was good,

loved the included buffet breakfast, spa services, and beach right on site.

make sure to get a massage at the spa with belen, she is amazing, i went 3 times and each time was worth it

if it wasn t for the weekend pool parties, there d be no reason to pay such big money for it, it s not

beautiful facility, pool, and room

the gym has basic cardio equipment and weights (dumbbells and machines), albeit old

walking distance to the pool and the friendliness of the staff

at the pool club, miguel and his staff made me feel at home

breakfast was awesome lots to choose from

cold cold pool at los arcos

was fine its old hotels more for people older than kids

the jr suite was quite small and the kitchenette was inconveniently placed right at the hallway entrance

very helpful staff, comfortable, clean, has a lift, with an attractive pool area, which is not overcrowded

a comunal kitchen to use

wifi was spotty and didn't work very well, even though the hotel provides multiple networks to

kids everywhere

wifi was not working most of the time, so not ideal if you are trying to work on vacation, but

the room was clean, the wifi was fast, and they had a big roku tv with free netflix, and live television channels

trucks, cops, kids, lots of dogs and blaring horns and loud music went all ud83cudf19 night

demo or to the balcony, safe bleeped thru the night, no toaster, no coffee maker, no pot in the kitchenette, no

place to stay, clean, friendly and helpful staff, excellent location, excellent wifi, and no wristband to wear

roof top pool is amazing and the owner had very helpful restraunt suggestions

great location. we had the full kitchen. close to everything in pv romantic zone

location wifi nice staff

we also discovered that they are pet friendly as there were couples with their little doggies and it made us

allowed early check in @ 7 am no questions ask

also i had booked the hotel as they advertised a gym which was a complete joke

breakfast was great

an excellent location (historical part of town), had an extra large bed (great with kids), breakfast was included

great value for money: this place has a gym, jacuzzi, desks to work, a spa and barbershop

washing and drying faclities, a gym, spa as well as well equipped kitchen

spa on site - apparently, you have to wait for the spa rep and ask them what services they have

i enjoyed the spa and the quiet comfort the hotel provided in a loud city

large rooms, the amenities in the kitchen

wifi can be improved

staff was exceptional. breakfast was great and the pool area was clean and quiet

wifi was spotty

staff, location, beautiful rooms, comfy beds, cool pool, honesty bar, netflix in the room, continental breakfast

we loved everything about this hotel. great art. great breakfast. sweet pool. perfect cat.

excellent restaurant in the hotel, and several more within a block, all amazingly priced; lovely pool and pool

the pool was great for kids but too small for adults

i recommend not going there because they have fake pet policies too

this hotel is pet friendly too

wifi was poor

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city

our stay also included a wonderful continental breakfast the next day

excellent shower fabulous pool wonderful staff great views and location

the continental breakfast that was included with the package was not that exciting.

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

the property is beautiful and great. the staff was great, delicious breakfast.

- room with no view - loud music from street at 5 am -long time for hot water in shower -small pool

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

if the pools were heated :)

breakfast was great, they brought it to us on our terrace

i was very excited that there was a hot tub, or a spa jacuzzi in my room

the breakfast room was gorgeous, with river views and a spa pool

the staff are super friendly, speak great english although i did try my poor spanish

and the bonus is there is parking and they accept well behaved pets

beautiful hotel, room sparkling clean, location perfect and roof top pool and bar was everything

we did not eat dinner in the restaurant, but had drinks and some pretty amazing appetizers in the bar area,

view, restaurant and bar on site, location!!

breakfast was great.

it would be great to also have the restaurant available for breakfast (however there were plenty of breakfast

plunge pool to cool off

a nice spa area with a private bath tub

our massages were great and the staff at the spa were wonderful

-the spa was nice, but the shower at the spa did not produce hot water

spa was also relaxing and i got a nice back massage

loved the spa bath in our room, and the waiters and bar tenders were very friendly

the prices at the spa were too high so we went elsewhere for treatments.

we went to the spa twice because they were so relaxing

the new spa area is beautiful

spa treatments were excellent

the sauna and steam room and spa staff were amazing

the kitchen is well designed and appointed with top-of-the-line appliances and everything needed to

studio room was a good size and very clean, full kitchen available and a handy washing machine in the hall

incredible apartment and rooftop pool

space with nice kitchen, closet space, and light from large windows

the view was great as well as the roof top pool, the comfortable bed and decor and the beautiful kitchen was

the spa maiave was awesome and well worth the money spent on the services provide such as the couples

the pool was warm and the spa is great

spa staff of elizabeth and betty were wonderful as well

the breakfast, and drinks where very good

the pool area had plenty of chairs

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

the guy also lied that we only paid for a continental breakfast but we actually paid for a full breakfast

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking

room is quite spacious, amazing view, great pool service.

the kids (12 and 9) are really happy after our stay

was a nice romantic getaway, but there were a lot of little kids running around all over the place which killed

breakfast was good

pablo was our waiter for breakfast and lunch

pool cold

spa was a bit pricey, as well as the laundry services

beautiful room beautiful beach spa was spectacular pools were beautiful

the spa was very nice

i was expecting more of a spa like environment and it was definitely more of a frat party

i did a massage at the spa and it was awesome

pillows horrible spa so

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

spa also excellent

the spa was very overpriced

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel