the free wifi was helpful

nothing. it was very nice and we even had 2 small kids.

a little tight on parking.

parking was a challenge at night.

variety for breakfast

was not aware of the pool and spa until getting there, so we did not pack any swimwear

pool not in service (mechanical issue)

very poor cell coverage and wifi did not work

pretty grounds, pool area kept well water bottles in our room

the pool

need a men's locker room with whirlpool, showers-- more spa like

was disappointed that we couldn t get an appointment for spa treatment, nor could we do a wine tasting

the spa was a bit small and cramped.

spa treatment

the pool

the spa was amazing!

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

the hotel also has a great grill located within and a spa that we went to

did not get a chance to try their spa but it was cozy and the people were so nice

hotel as a whole was well maintained and designed. restaurant and spa on site.

wifi wasn t the best.

the outdoor pool and music in the evening at the pavilion

the estate, the decor, the reception staff. outdoor pool.

always enjoy first thing in the morning or after a day biking or hiking and although they had a pool they didn

i wish the pool was open.

lights in the parking lot were out

a plus for us was that the facility was pet friendly

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all

it is pet friendly too

no laundry soap, no dish soap, and little bath products.

the location the spa the breakfast the late checkout the beds everything was fantastic

very quiet,spa was amazing and private,breakfast was great,very modern, clean, quiet toilet

staff was wonderful, spa was nice. great breakfast

especially liked the fact that they were able to accommodate our request for an early check in

wifi was down only for a bit

a little disappointed that the spa water wasn't hot

handicap parking is on the opposite side of the building from the elevator

clean habitation, the pool.

my kids however loved it

clean rooms, friendly staff, great location, full breakfast, highly recommend this hotel

the pool and spa water was not clear.

spa and fitness room

the pool/spa area. breakfast. water fountain with water bottle fill. cleanliness.

parking is free and ample

parking in the rear of building is tight and only one way in one way

secluded in photos but cabins are placed rather close to each other, little privacy for fireplace chats and hot

kitchen stove needed repaired front was falling off

the kitchen and bathroom were well equipped and very clean

the kitchen had all staples, all you needed was the food

the fireplace was out of order.

be too expensive but would make world of difference to just supply in the room next to the spa

i was worried about getting a good room with wifi and he was really helpful

traveling with pet

location and room location. we had our pet with us.

kids like the pool

we had drinks and apps at the rooftop bar, dinner downstairs at the exchange, and after dinner drinks at the

food at roof top bar and the exchange restaurant was fabulous

room service used plastic forks and served in paper boxes

awesome breakfast

gym was adequate. room was a bit small. no chair

they also has spa place available; hotel restaurant, parking garage building, etc, etc, etc

spa is fantastic

wanted to do something special for my 50th birthday so i decided to stay here because they have a spa and indoor

- they have a pool, spa (ladies you can get manis/pedis in there too), restaurant, winery, and bar (none of

the pool, spa and restaurant was great!

i was thrilled to find peloton bikes in the gym

restaurant & bar were very good

would have appreciated the hours of the bar and restaurants/room service being longer or extended from their

the restaurant and bar closed too early.

available, both online and upon checkin, and then saw that we were put in 304, right next to the gym

pet friendly and suite

very clean, very well maintained, and pet friendly!

poor wifi

i got locked out of the laundry room and they immediately let me in

the hotel was amazing, clean and everything great. great breakfast, pool, staff and rooms.

onsite skin spa was exceptional amenity as well

the spa treatment was superb

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

the rooms were huge and clean, the spa bath was perfect, staff was friendly and the breakfast at hemingway

the spa was also a great experience

amenities nice appreciated the laundry so we could pack less for the trip

nice gym

had a full laundry bag of clothing that was taken from our room by cleaning staff

rooftop bar (hemingway s) is a nice amenity

told us tables were reserved, (but they were not) but when i spoke to manager he told me the kitchen staff was

the parking is a bit distant, but free. i never had a problem finding a space.

top quality, such as netflix on the tv, real coffee available via a maker, ice machine, separate kitchen, wifi

great location, large rooms with full kitchen

we loved the full kitchen and w/d and comfortable furnishings

full kitchen

are not pet owners and this hotel is pet friendly

loved the layout of the suite and the balcony/view and fireplace were all wonderful

breakfast was wonderful, too

the bar is a nice place to unwind with a drink

very pet friendly also

the indoor pool and spa was very clean too

24/7 pool/ spa would have been awesome

small parking lot

indoor outdoor pools are ones that my kids always love

the bed was extremely comfortable and the pool and jacuzzi were wonderful

the indoor pool and spa was phenomenal. the rooms were clean and beds were comfortable

only thing we would of done differently was prebook our spa day

excellent amenities such as spa and golf

beautiful hotel. we enjoyed the bar and room service options.

all that they offer; pool, walking area, and the restaurant.

i booked the king suite with the spa tub and the room size was very sufficient

the room was spacious, the spa tub was amazing, the bed and pillows were so comfortable

com or one of them websites to make it clear that your pool and spa is

spa tub in the room was nice, but it may have needed a deep cleaning

pool not open longer

it was walking distance to grive park inn for the spa & restaurants

breakfast the next morning was really yummy

adequate parking

nice social hour in the evening with music, wine and cheese by the beautiful fireplace

rooms were clean and breakfast was lovely.

most disappointing that some pools required spa services to access...

the spa experience

spa and restaurant prices were very high and having to pay a daily resort fee plus parking in

also, it s important to book spa appointments as soon as possible because they book up quickly

the gym was great, all the restaurants on site were delicious (although expensive), and the spa was unbelievable

hot tub pool spa fireplace peaceful

enjoyed a pedicure, manicure and massage, all were very relaxing and the spa staff and erica are very kind and

pool/spa was nice room was cute trails were cool

small and quaint! room was clean and the spa on site was really nice

has a spa and a bar

plenty of parking, and convenient to shopping and dining in black mountain

breakfast was delicious, room was large and bed was comfy.

breakfast was perfect

the owners are super attentive and the breakfast was delicious

music during breakfast.