a medium size hotel with own spa circuit

the spa were closed in the weekdays

spa closes at 18.30. most of the rooms without bath.

the spa was very good.

spa and breakfast

swimming poole lacked sun beds. had to pay extra for spa facilities

the building was incredibly grand and historic, the pool beautiful and the spa changing rooms very handy for

the spa and gym had a fee, but the facilities looked amazing and therefore i understand the price they

use of the gym and spa area is not included in the price

paying extra to use the spa and gym.

you have the city center just 10min from there, and a nice bar in the corner

between myself and one of the staff from the bar it took 8 attempts before the details were accepted

very clean and comfortable room. bar does a very good breakfast.

place to stay with our pet dog on the way to the port of bilbao

staff- very professional and polite, very clean room, good quality wifi, very handy and close to the center,

problem was that i could not get the ev charger to work

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced

only complaint was the bar did not have any offerings such as peanuts or crisps while having our drink

the wifi in the room was practically nonexistant

beautiful location, easy parking

gym and spa are excellent

has spa for extra fee, bar, restaurant

great service and the spa is very good.

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

gym not a part of the hotel but massive with excellent spa area

the wifi dropped out at times.

wifi good

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi signal is very week in some rooms, the only place where i could connect was in the hall

location, friendly staff, fast and reliable wifi

bar did not serve a glass of cava

breakfast was exceptional

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

great location, rooms were clean and quiet, super friendly staff, great spa and swimming pool

the food was super and the spa was great to start the day before breakfast

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

great gym and spa facilities and fantastic breakfast

the spa was a a nice addition especially on a colder evening to come back to

decent wifi. comfortable bed.

got an early check in and best room

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

great room, free upgrade and free late check out. i really recommend this place.

quite expensive, and would like to have option for glass of wine in the room service not all full

the breakfast and lounge area were beautiful and it even had a very well equipped gym

the wifi didn t work brilliantly

even though this was not a work trip i had to spend some time working remotely and the wifi signal was sufficient

very friendly helpful staff. we had a great stay and a fantastic breakfast.

breakfast was 10/10

the price of accessing the spa area, which is 20eur for 1 hour.

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

spa time limit is just one hour

also highly recommend booking the spa service, the staff was very attentive and professional

spa not operational

we could not reach room service or the front desk

not far from city center. has a gym.

we ordered a pizza through room service

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

perhaps book spa treatments before arrival?

access to spa facility was additional cost on top of pay for stay - bit

it was difficult to get access to the spa but that s my fault for not prebooking.

spa was busy

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

room is comfortable, i enjoyed having a gym at the hotel as well

junior suite perfect for a family (two kids)

fast wifi

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

there was no room service menu although there was room service available

disappointed gym / spa facilities not open but understandable in covid times.

even a small spa or spa facilities would be a great addition.

no swimming pool !

no room service which i expected for a 5-star hotel.

to everything (even to the bus from/to airport) room is large and all equipments are more than ok gym room on

the rooms are very luxurious and clean, the golf course is fantastic and the spa are is a dream

many little presents for parents and kids

staff was very helpfull, breakfast was great as was room service.

the rooftop bar was amazing and we loved the local pintxos bars!

room service was very quick, beds were very comfortable.

the wifi (without password) worked though i had to go back down and ask about it

clean, free parking and less than 10 minutes to the airport

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

bar with coffee, breakfest and lunch

the staff was very helpful and was very comfortable and easy parking

this time we used the spa (petite and perfect) and ate at olio, the restaurant

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

spa was not easy to reach, warm red wine at the bar

spa did not open early.

loved the spa like bathroom and shower with glass view to room and window

gym could have been better equipped. spa relatively expensive.

could not use the sauna without payment for spa treatment

no spa facilities, sauna steam room etc...

spa is extra charge and rather expensive. fitness room tiny.

spa was ok but the hammam not hot enough

spa and kindness of staff

the spa was wonderful the guys there helped as to relax and to feel special

the spa and massage treatments were excellent and the welcome drink was a nice touch

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

shower in the spa after the sauna/hammam

the spa and gym facilities were also very

wanted to get a spa treatment in the evening at 8 p

maybe a pool

instructions to find garage and ev charging were clear

room service was excellent and front of house people could not have done anything else for

rooftop pool paired with the spa facilities were great

room quiet and beds comfortable. spa and pool good. breakfast excellent

spacious bathroom

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

surcharge for pet and parking was expensive and sneaky

attentive staff with excellent moderately priced food available on request and an exceptional breakfast

good parking right outside

there is private parking, which is always good to have

i had assumed there would be room service and food available till late but it wasn t available

easy to find, good parking