need to hold people accountable who use the spa at night

spa could be better, needs maintenance, i didn t feel too comfortable going in the hot bath after

full spa service

the facilities are incredible, restaurant is good and the spa is great.

good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

the breakfast room no one is around to assist you or provide you with any necessity

) no breakfast or gym

also the continental breakfast was very poor and hardly no choices

in general great, just the breakfast is a little bit

) no breakfast or gym

they are very nice help full and the restaueant is open until 11pm nice room swimmingpool massage spa thank you

and for sure the parking, it is plenty

pool was great

no wifi connection

pool was good for the kids and the little playground was also used intensively

great gymnasium

the free parking, breakfast and ease in booking were a plus for this stopover.

breakfast had a good variety of fruits

what is the point of offering a kitchenette if you cant really use it

it offered many amenities such as a gym and laundry room which were in good condition and not something often

pet friendly

waits for food and drink at the pool

staff were a bit awkward when i said i had a pet and it was pet friendly hotel

there is a gym by the pool

great play area for the kids

there was private parking under the hotel

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

pool temperature

the bed was comfy and the pool was a nice touch

great bed, big tv, secure parking lot, and friendly staff

there's no good parking entrance road sign

friendly staff, restraunt on site, big rooms good shower, good wifi

heater or show us how to do it monday (i forgot her name, sorry) gave us all the information, wifi password,

wifi reception was not good in the room

we loved having the pool each day

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

the pool is small but perfect for cooling off in the afternoon

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool area is really nice too

the room had a wifi booster but the signal was still a bit weak.

the room was the prefect size and had plenty of power sockets for charging of devices, great wifi, ac, and the

the wifi was weak (maybe due to the large

the parking is not at the hotel but it has valet parking

valet parking were excellent, helpful and amicable

wifi was not the greatest but was available

decent wifi

parking 5 min walk away

there had been written information in the room and a map to explain a bit about queretaro and the spa services

the decoration and spaces on this hotel, are unique

the spa is mui tranquillo

bed, great quality linens, towels, bath products(spa level products)

we didn't get to spend any time looking at the spa services but i would certainly do that another time

wifi didn't work at the room, no water pressure at the sonk

* wifi * staff- from the afternoon, not reliable

no breakfast offered no coffee, kitchen closed

horrible wifi

there is no room service. cold shower. one could listen all that happened at the next room...

great staff - even the ability to order spa services on demand!

property is attractive and pool/spa

so the area with the swimming pool is a bit tight - but if works so fine even though

location, full breakfast offerings, pool and jacuzzi and staff was very accommodating including arranging for

staff were really helpful and kind; the included breakfast was great; the room was beautiful; the location was

) to our room door fell apart in my hand, and the jacuzzi spa was out of service our entire stay

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

the breakfast was also excellent -- delicious and beautifully presented

no parking.

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

wifi, air conditioning didnt work, they gave us a very noisy fan, having a rest was impossible ,

the room had a funny smell and the wifi signal was very weak

wifi / internet

hotel is beautiful, comfortable and we got a very good breakfast

the bar is too low to hang long dresses and i was preparing for a wedding, so it got wrinkly

room service was also available

wifi is very good

didn t like my phone didn t work to call front desk for room service

i would suggest to improve wifi and towels situation.