the wifi was not reliable and slow.

wifi needs to be stronger

have been happier with better wifi connection

restaurant is only open until 11:30 in the morning room service is available but is more

very clean and comfortable staff very helpful breakfast was excellent

the pool and dine in area where closed due to covid restrictions

breakfast was excellent, good variety and personnel was extremely courteous.

the breakfast from the menu gave very generous portions

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

very limited parking space.

parking is not confortable

tight parking required some skill to back out.

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

breakfast not include slaces of cheese or ham, never bacon and the eggs always are the same

gym

breakfast was great! the kitchen staff was friendly and very attentive.

staffs very polite, mainly from the kitchen

coffee in the breakfast corner taste like soap.

the breakfast is far from standard

breakfast bufet is expensive, options are poor, basically i paid just a couple of eggs, cafe and

i liked the thin pillows. early breakfast,

lots of traffic noise. breakfast a bit limited in choice.

the breakfast was really good during our stay

the pool is cold the spa has no employies

room was big, gym is big as well which is good

the bar was very nice where i enjoyed a margarita and cappuccino

good parking space too

the wifi was a bit slow

wifi worked only in doorway

(non smoking room) the room service was terrible, i took one bite and left it to avoid food poisoning

hair dryer which would have been useful after the lovely early morning swim i had in the heated pool

breakfast very good

the indoor pool

liked also the pool and gym and the garden inside

going to the covered parking lot is a maze,you have to ask several times how to return to the fron

location, parking lot, starbucks

bar with alkoholo / soft drinks on reception

protected parking

everywhere room was not at all what was on the pictures pool water was murky asking to deposit id card is out

what are top facilities and are great for the price is the pool which you have access until 9-20hrs and it is

swimming pool, hotel with lots of character, nice breakfast (but note you'll be charged extra if you want

i had to ask for an extra towel for the pool because they didn't have any poolside, and they seemed surprised

the rooms where so. big the breakfast yis good

breakfast is just fine

big beds, nice bathroom, close to the airport, parking.

was the size of a small home and nice little bar and restaurant and food was good and tasty ud83dude0b got a

yes breakfast was good good service the beds were clean comfortable

room has a nice large bed and very nice spa quality bathroom amenities

hotel was beautiful with the spa area, bar, pool, hammocks etc

spa was closed as they were renewing it, so we were t able to use the jacuzzi

bar area is great for a beer or cocktail and the pool area is ideal for sunbathing

the place and the pool was really nice. breakfast was really good.

breakfast was great.

may need to improve the wifi and cable service but we really didn t care too much as all the amenities exceed

maybe a few extras for breakfast or a brunch option ..

snacks and drinks service at the pool is a bit slow

pool was out of action.

wifi in our room didn t work . not enough hot water for the spa tub.

hotel, excellent service, and a clean heated pool which delighted my children

wifi in our room didn t work . not enough hot water for the spa tub.

breakfast had a little bit of everything and it was very tasty

spacious and clean, heated and big pool, big and nice garden with trees, good breakfast, great

the pool s cold water & there are no chairs near the pool.. nowhere to seat

wifi didn't work and was a hassle

the hotel said pet friendly, what they don t tell you until you get there is that you have to pay for your

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

the pool is great but it s cold, so be aware of that

patio was beautiful, and has a pool.

friendly staff but double charged me! parking situation was good very well lit

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

property with well-equipped kitchen

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

wifi signal was strong

kitchen facilities are great and the lounge is a comfortable space

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

wifi didn t work and the staff don t help us to have proper internet

masseur in spa was late for appointment

pool, bar service at the pool was amazing and room service

they gave me one that had none, the view was to the parking lot and the main road

and leisure services were very nice for the first portion of my stay with my family with little kids (swimming

recreation room and gym would greatly benefit from improved lighting

the pool and surrounding area was very nice

i would suggest adding cards in the room with the wifi and breakfast information as it took us a second to

beautiful grounds and great breakfast

wifi never happened

nice pool and breakfast

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

cold, heating not working, needed to change currency max a day us$100, room service expensive &

and room service is very expensive

was not cleaned one day during my stay and they lost a garment that i sent to laundry

24 hr room service

tv screen, quicker response when i asked for someone to pick up the room service tray after i called repeatedly

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

i liked the pool, the cookie and the room service meals.

of the shared places (like the pool) felt too small with the amount of people that can be hosted

didn t really like the restaurant (room service)

the pool was lovely and warm with nice furnishings

clean, nice but costy breakfast, comfort rooms, good location

breakfast & room service were very good

breakfast was good choice however not enough places to seat as sems to be a busy restaurant

the hotel was very close to several restaurants. the breakfast buffet was quite tasty.

we ordered from the bar a couple of nights and also did room service a few times

big spacious room, great customer and room service

is really mediocre, i booked the jacuzzi and when i went to the spa area no one was there, i had to call reception

i used the spa and the hot tub twice, and had a great night's sleep

i love that the hotel has a spa section upon request (which i of course used)

extraordinary breakfast!

room service food good presentation but was cold zacusy and sauna cold

spa and gym facilities and the room we had was perfect with a great view.

spa facilities

loved the comfy rooms and the spa is a definitely a must

front desk lady at the spa is extremely helpful and friendly

laundry service was excellent

gym is a joke

wifi sucked

privacy, mexican style bathrooms and over all view of the city with a gym.

wish their wifi were much stronger and better distributed across the buildings

the parking is free, although is valet parking

friendly staff, amazing breakfast, great service

breakfast was excellent!!

heated pool with a beautiful view

the staff, location, breakfast, gym size of the rooms.

early check in may be 2 pm? late check out 4 pm?

breakfast was not very good. coffee was horrible. undrinkable

pool had too many chemicals on it, wasn t able to stay in too long because my skin started

large rooms, new bathroom, good breakfast, wifi is good, quiet rooms, clean, friendly staff.

we love the pool the location works great for us when we visit family in the area

was very good , the gym and the swimming pool, the room is large and comfortable, the cleaning

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

we were told that they were going to setup a bar in the conference room, and that did not happend

wifi speed poor amount of tv channels

pool was closed for maintenance but they still let us sunbathe so not too bad either!

gym and pool facilities were great

spa was great for couples massage

spa is ok, massages are good

nice and comfortable facilities, also they offer a very good spa service.

was great in most instances, room service was quick

i don't like that workers allowed people to reclamaim seats near the pool as their own since 7 am so they can

jaquzzi was not working but the pool was great.

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

the pool was clean and the chocolate strawberries and wine were exceptional

is no space enough for parking cars when the hotel is full

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool can be improved.

so private; we enjoyed the pool and private yard in the afternoon