tv in the apartment was not working, no wifi for guests unlike what was stated on the info page on the room

wifi was slow and we couldn t even get it to work

and it is pet friendly - another huge plus

spacious shower, very good location, pet frienfly

both the wifi and the television in the room were not working

pet hairs in room flared my allergies.

like little kids being left in pool area while parents watched through window of exercise room

staff were friendly and bent over backwards to ensure we had an early check in as thee day we checked in there

he remembered our names, accommodated us with a late check out due to plane departure, helped us with taxi

our kids loved the pool, and i loved having the laundry room for running a load through

housekeeping and food/beverage/spa all super friendly and professional

they did allow us to get ready in the spa and hold our bags and gave us free drinks

like to be able to make a last minute spa appointment

spa treatments, the comfortable accommodations

food was really good at both the restaurants and spa was amazing!!

not to mention the hotel, room and bar was absolutely beautiful

from the front desk to the room service staff and housekeeping

we re hungry and tired and the check in process was quick and easy and since the restaurant and room service

enough equipment in the gym but the space is small

room service wasn t available.

the spa is a joke

spa had some nice facilities it was a shame there aren t any communal areas where me and my

and the spa was amazing

the spa wasn t opened understandable because of covid

the bar was awesome and the spa was amazing

and my 28 year old daughter and i loved being able to have a spa day at the ritz-carlton without having to go

it was clean had a spa fitness center

the main room has a door so we can watch tv while kids sleep

room service was excellent, staff was very friendly and helpful

also, we didn't know until we arrived that there was no breakfast or pool, my kids were

no fault but limited access to hotel restaurant and bar due to staffing

gym was great too

no lobby gift shop or coffee bar the rooms could stand to be updates

i wish they had more drawer space, laundry, microwave and fridge but i should have checked when i booked

$5.75 room service delivery cost

they booked us haunted pub crawl that we enjoyed and a wonderful spa day

spa was closed and so was the restaurant. probably off season.

floor and the showers never got hot and you could hear everything from the penthouse above as the kids jumped

you are serious about using a gym whilst on vocation, i would look to find another place to workout

late check out plus plus plus

there was an on-site restaurant and bar

wifi wasn t free

even though the pool was closed they got us to a pool across the street

later pool hours.

the bar felt very cold and not that welcoming........sorry!!

the location the view the nice spa even tho th spa could use some picking upmofmthr leaves that were flying of

that the spa closed at 10pm

also was hoping to use the spa and it was not in

hotel guests and room service were incredibly loud and disturbing

have to sign up for their rewards program to get free 3mb wifi

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

a bar downstairs and access to the pool table would have been great

bar listed in amenities is used for special events only, rates listed on booking

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

nice, very small (18 rooms), and lobby next to a very noisy bar

the front desk staff was awesome at granting us early check in

our kids loved the pool (yes, even in february

room was near the staff laundry room

location and early check in

there was everything you wanted in a hotel. starbucks, bar, pool, etc.

like that it has a bar, restaurant, spa and pool all in one place

amazing spa service, beautiful hotel, bed was comfortable.

the bar is amazing and i enjoyed the spa and the pool even in january

also room service was fantastic -- great food delivered by friendly people in a timely manner

loved the rooftop pool. classy, historical hotel