the spa was completely booka and couldn't accommodate me or my daughters request!

swimming pool was full of leaves and spa was very small

loved the pool, rooms, and staff

shuttle information to the parts seaworld/aquatica was not clear

exceptional everything is excelent ,activity for my kids , pool is good i love that place

only thing that stunk was that spa and other amenities were closed due to covid

paying to use the gym/fitness room.

absolutely clean rooms. the hotel is pet friendly, loved the stay here. easily reachable.

try to put all families with children on one floor, kids running up a down hallways, making noise, naturally

recent stay at this hotel was fantastic, with a beautiful pool that the kids enjoyed

hair salon, bar is very relaxing

came to the room for room service 8:30 am to early

breakfast was good! but if vegetables are added, it would be much better.

room was very nice. good room service. excellent selection of food.

room had a wet pet stench and even though i was swapped to another room it was a downgraded room

were very nice big and clean i loved the spa tub i got upgraded from a studio to a 2 bedroom for free i love

the amenities and the spa tub.

pool side bar

the parking

large room with well stocked kitchen. loved the shuttle system and the general store on premises

very nice and clean all the pools and hotbed .laundry on site

loved the little kitchenette area for making sandwiches and snacks

everything especially the activities that are planned for the kids

was great to hang there during the day the kids had plenty of stuff to keep busy

the kitchen was well stocked. very clean and nice.

we also got to have an amazing massage at the spa

loved the very spacious two bedroom apartment style accommodations in each villa

we loved the outdoor spa and pools to relax at the end of the day

rooms are large, plus 1 has a huge spa tub

the jetted spa tub was so relaxing. the room was very spacious.

room was glorious with a spa bath and balcony

i love the property i've stayed numerous times my kids love the pool and spa tub

spa tub and very clean

i reserved a room with a spa tub. i was given a room without one.

everything especially spa tub

the hotel spa stafd

what a wonderful staff. these employees are an asset to your brand. the spa is phenomenal!

hotel is amazing, i liked it's location and the spa was awesome

special on things in that spa and parking lot

spa and the pool

we enjoyed the rich and varied hot breakfast,and also the automatic laundry

pool is kinda small, the kids area at the pool is also pretty small and had leaves floating around it but it

great place if travel with kids or alone

great service,cheese early evening and cupcakes for kids on the holiday,staff great!

the pool could be cooler when we went the water was warm like they heated it

spa massage could have been better...overall great experience though.

my wife enjoyed her spa massage and the hotel was really pleasant

spa closes at 5 pm sauna old and a shame for such hotel

spa ,the spa salt water pool and spa restaurant was excellent

decoration cleaning big room very comfort beds food breakfast activity waliking biking fishing spa

the spa was fantastic as were all of the facilities - great pools, beautiful areas to sit around the

only thing i didn t like is that it was no spots available for the spa ud83dude16 other than that i loved

gorgeous place. love that ritz amenities are included, spa is such a special place on earth.

i was charged for a spa trip i never made and ask twice for it to be removed from my bill to then be attempted

recommend the spa big time

the indoor pool and spa were relaxing

indoor and outdoor jacuzzi/spa

i like that they had microwave and fridge, a wall of kitchen

the pool in doors was great, it rained and that was such a wonderful thing

pools and gym very nice

the room, the facilities, the bed, the complimentary chocolate, the food, the spa facilities, the pool, the

kitchen restaurant at jw was great for dinner option

there was lots of kitchen space so cooking was a dream

kitchen has utensils

only bar on the property was a pool bar and as a result could only serve drinks in plastic glasses

wifi kept going out.

big hot tub, comfy bed, nice water pressure, variety of pools, free wifi, free parking, interesting discounts

the room could be a bit more luxurious. i wish there was room service.

gym facility should be bigger for such a large resort. more gym equipment.

large corner room with pass through clean large bathroom laundry big kitchen