the pool and spa was clean and at a comfortable temperature

excellent hot breakfast, comfortable beds, nice-sized pool, only a mile from the subway station

laundry for the guest is close on 10pm...

and the wifi was kinda going on and off at times

this was perfect, the breakfast was incroyable and the room just perfect!

description said there was a spa and sauna but could not find it

we were close to our gym and lots of different amenities

late at night - and parking in the very back is a far distance if you are carrying suitcases and kids

the kids loved the swimming pool the outdoor and the indoor. and the staff were awesome.

laundry facilities are also adequate

the wifi on my tv was down and maintenance wasn t in until the morning, so they moved me into a

pool wasn't as glamorous as pictures showed. pool was also cold. no hot tub.

it's slightly pricey considering there is still no room service available and the

i stayed 3 weeks at the hotel, on 3 separate occasions, i told 3 separate staffs that the gym treadmill had a

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long

booked this room specifically for the kitchen because we were traveling with two young kids (1 & 3 yrs old) and

they are working on it but there are ceiling leaks in the swimming pool room.

very central, great staff, laundry to use at reasonable cost

wifi was weak in the bedroom. fine in the living room, much less so in the bedroom.

the second day has no room service. nobody come to clean nor change towels.

enjoyed pool and spa facilities

the spa is fantastic as well as all the amenities

property, extremely attentive staff, loved the chic bar downstairs and the spa is lovely

the rooms are beautifully designed and spacious

the spa area and the pool

spa available and some nice stores to check out as well

i loved the swimming pool and the exercise room as well which were also spotless

swimming pool was great and the gym

breakfast wasn't included

the hotel breakfast was great and the bar was also fun

there was also no laundry bags for the wet tools in the men's locker

no wifi in room due to fault, elevators a little slow.

another big plus is the complimentary guest laundry

for the wifi, i found it a bit off putting that i had to sign up to a full account just to access the

didn't see any facilities for kids

information in the room on the spa was incorrect and listed the couples massage as $250 when but when we got to

great spa and amenities

spa was good value and great service

amazing location pool and spa nice bar and nice restaurant room valet service good

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

room was very spacious with a lovely balcony, bathroom was incredibly large with a huge bathtub with a variety

the spa is a lovely addition to the stay even without getting a treatment

a uniquely decorated, spacious room with a comfy king sized bed and an oversized chair and ottoman to relax

i love the spa like atmosphere. it s very relaxing and the staff were friendly.

we had to find out way throu the spa

everything, the location, food, staff, pool, spa and sauna. basically, everything... was great.

spa like area of the pool and sauna joined to the exercise area and upper breakfast lounge

laundry available ($3 for wash and $3 for dryer per load) good facilities for kids

nice pool and play area for younger kids

early check in was nice and easy

reasonable prices, great breakfasts

got a free upgrade, early check in and late check out all at no cost

no laundry in all rooms but staff pointed out an external service

the lack of room service / cleaning

there was kitchenett including a dishwasher, but there were no dishes available.

the spa is great

there wasn t availability in the spa unfortunately

can always count on park hyatt's restaurant joni for an excellent meal - whether it's breakfast or dinner

would have preferred buffet style breakfast

a hotel bar which is always full

there was always someone on reception up to 10pm and they were so helpful giving us late check out and storing

electric fireplace did not work

the staff was great. the place was clean. great wifi.

the kitchen is equipped with everything necessary

late check out

wifi in my room was so bad

no stove in kitchen 2

no pool but they have a hot tub and sauna in the gym

may be more equipment in the gym

wish they had a hotel bar or restaurant, or even changed up the breakfast (defrosted muffins) now and then

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

at the front desk was phenomenal julia from the spa was amazing the boys at the front door were

having to pay for the spa , saunas

everything was perfect ! my wife had a facial in the spa here and loved it too !

about what the different accommodations the hotel could provide( cafe, bar, dining room, spa, gym, etc

room service prompt and fabulous

the pool is very small. no outside area

my kids were happy and are looking forward to our next visit.

complimentary drinks in the room and room service takes time to deliver the slippers we requested

everyone was extremely nice and helpful, room was very clean pool was great for the kids

the pool was too small for exercising but very good for relaxing along with the spa next to it

the pool and spa was a great way to relax after a busy day sightseeing

wifi wasn't working during my stay so i couldn't do any work on my computer, and i had to use my

no guest laundry option, seems to be a wider toronto problem

requesting an early check in, the hotel was unable to meet this request

spacious room with a small kitchenette and good size balcony

spa not available until the weekend

the availability and luxe if the spa was a real treat!

staff was excellent, they offer valet for a fee onsite restaurant and on site spa

view wasn't nice, the restaurant and spa are barely ever open, the construction near the hotel entrance was

see above comment. better parking breakfast availability pool/spa options

hot tub or spa would have been nice!

wifi was reliable

free wifi is great, it was just a little slow and sporadic for us

breakfast was simply perfect and we were very happy with the location

we also spent the day at the spa ad it was perfect

additionally, the pool and spa facilities were poorly maintained and poorly designed, making the experience

like to see ice machine on each floor as well as vending machine for soda & juice steam room in spa would be

moreover, the service we received at the iridium spa and at louix louis was wonderful, i recommend the breakfast

they were fast, attentive and amazing with our two kids ages 6 and 3

wine bar - 5-6 pm daily; coffee bar from 7 am in lobby

no answer on the room service line or the restaurant's actual phone number despite multiple tries

location was perfect for proximity to our kids apartment

kids wished for a pool.

they changed my room saying it was better but we got a terrible sofa bed for the kids instead of the two king

supplement for the restaurant on the top floor (ridiculously overpriced) spa wasn't working rooms are ok but

also the spa associated with the sheraton is a total disaster

we made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys

the hotel is very pet friendly

loved the club lounge, the kids really enjoyed that experience

i loved the essential oils pods you could insert in your shower for a spa feel

everything was great except for the room service

pool area was only shallow water, outdated looking and you can see so much rust/corrosion in the

the maintenance guy came to fix it when we were reciving our room service for dinner

the gold experience room service had us waiting one hour for coffee pods ice and sugar

the pool and spa area

pool and spa area were open and airy , very inviting

and room was great and pet friendly so we brought our dog

there was no laundry bag to pack our dirty clothes

i likes best, but everything else waas fine too, however i never went to the restaurant, bar, pool or gym so

the location was amazing and the hotel was excellent nice staff and great pool and spa set up

i was looking forward to using the pool and spa but it was temporarily closed for upgrades and maintenance

the pool and spa and the location was key

of check-in helpful staff location decor of lobby and room delicious breakfast swimmer friendly pool

they accommodated our room type request as well as late check out request and we're helpful and kind with my

we unfortunately did not get our spa appointments because they were already booked up

time of arrival; any spa or special trips etc

around the pool were a really great feature, and the moroccan-inspired relaxation area in the spa struck a

great service and responsiveness from staff, fabulous spa treatments

massage in the spa was great but overpriced in my opinion

the gym has everything you need

spa was too busy

the steam room, pool, and spa facilities were exceptional. staff is knowledgeable and attentive

there was a stylish restaurant and a spa available

pool and whirlpool

they needed an ice bucket in the room. also needed some q tips and laundry bags.

didn't have much time to enjoy their spa and other services.

the spa is probably the best in toronto with everything you could ever need, massage, sauna, steam bath

spa is good also

from their beautiful suites to spa amenities

it was exactly what was needed walking distance to attractions, excellent spa accommodations, excellent decor

the bed was very comfortable. and the spa tub was amazing.

of hotel wasn t good guest and room services very bad and took time swimming pool and spa and gym very bad

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly

the spa bath was fantastic

we enjoyed the view from the spa bath tub

it must be added to the description of the accommodation that lobby wifi will be informed as soon as a booking

wifi information was no where to be found in the booking emails, or in the suite

the house was very cold and there's no smart tv. plus the wifi isn't fast enough.

calls to reception went unanswered no explanation on how to get in after hours, or how to access wifi or how

wifi did not work for our entire trip

great location and view.. great amenities. laundry facility good

experience, no tv, no wifi, no number to call to get help

such as a broom with a dust pan & detergent for laundry, but everything is good

where towels are, wifi password, recommended restos etc

he didn't give us a wifi code and seemed put