pool wasn't heated so definitely a shock to the system, was jumping into ice water

wifi all over hotel

and helpful staff, great wifi quality (i was able to use a remote desktop connection without any issues),

rooms absolutely spotless, staff from cleaners , bar , restaurant, reception cannot help you enough durning

bar very reasonably priced

the area is not very spacious and easy to trip up things left on landing also with the big wardrobe outside

everyday was different - fresh and delicious, amazing water park, ice cream truck coming everyday and a lots

the beds and keep updating the interior like kitchenettes

1 lift is running out of 2 and sometimes like morning time( busy time for breakfast) require long time to wait

very cold water in the pool

the spa facilities are not great - just 4 jacuzzis in one room and a sauna. not spa circuit

spa and massage is underrated

), spa and even some shops)

i like spa all is new and very fancy

friendly staff many activities for kids and adults swimming pool spa roof top bar with amazing view restaurant

smart and beautiful it is the staff where great and the spa is brilliant everything about the place is excellent

spacious ness and the facilities were superb especially the spa and mini golf.

layout, rooms were soundproofed and very modern. the staff are excellent. spa and gym excellent

spa facilities

spa was out of action and this wasn t clearly stated when the booking was made

is placed on a calmer beach named poniente, 500m far from very alive city center swimming pool + spa very nice

we booked the spa room so benefited from the jacuzzi in the room which we used both days we stayed

we had a spa room also which

lovely spa and beautiful terrace and view

when all inclusive you had to pay for the spa facilities

spa and gym were closed during out stay

electrical systems kept tripping, spa not open in am

was not happy with the spa and indoor pool area

spa and gym were closed during out stay

pool was nice for kids

we didn t find the indoor swimming pool until we d been there 4 days

extra payment to use gym.

i missed a selection of dried fruit availability in the breakfast restaurant.

lovely bar area and pool

of been better if wifi was free but apart from that it's all great indoor pool could of been

a bar on the roof would be a fabulous addition but luckily we could go down 7 floors in the lift and

pool on the roof is amazing

enjoyed breakfast, the bar and pool side area

clean rooms gym facilities if needed ( i didn't i'm on holiday) taxi rank

swimming pool cramped in

and the spa charges were ridiculous - 35 just to use the pool, sauna and steam room

spa was great

the spa was not worth 40 as the male on reception was no way helpful

and new, good choice of food, drinks with meals a wonderful touch lovely rooftop views, spa nice for a

we also attempted to use the spa facilities; however, this experience was extremely disappointing

parking should be included. spa spouts did not work in spa pool

not keen on spa therapist. very small inside pool with limited seating on roof terrace

fabulous spa bath/shower in the room, juccuzzi and roof top solarium with a great view

only slight criticism was the room was a little small due to a spa bath with shower as well as a seperate shower

a very good choice of breakfast and a good spa bath

enjoyed a lot our stay in this spacious property with many facilities; the kid played a lot at the kidsdom, even

hotel facilities are amazing and the food at restaurant was of great quality, spa is also really

the availability of the spa and other eating places as most were all closed

booked this place with the spa in mind, we had no notice from the hotel that the spa wasn't available when we

sofa bed uncomfortable and air con stuck on hot,lots of extras to pay for eg paddle tennis, spa which are

the spa area was under maintenance, so we did not get to experience it unfortunately, but we will come

spa pool expensive to use at 25 euros per day per person.

spa is amazing the place is like a village with everything that you need on site you have to

the spa is an excellent experience

pools and morning outdoor breakfast area big spacious rooms and plenty of pillows and they gave us a duvet as

pool was freezing

the bar area was cool and comfortable

i didn't use the main hotel bar but it looked very nice

bit noisy in lobby outside bar and dining room area , mainly people waiting for dining area to open in morning

sometimes the pool is shaded and therefore quite cold but can't complain too much when you're on the rooftop

booked this hotel for the spa but was told this was extra

didn't like having to get into spa bath for a shower.

room was beyond our expectations. spa bath was great. very comfortable bed.

pool wad great often can be shaded but good

location location, plus indoor pool, the staff from front of house to cleaning and bar staff were excellent

the spa across the road at the sister hotel

spa advertised is not onsite and requires pre booking

slight critisism would be that i would have liked to have had omlette option for breakfast more than once however

breakfast, location

all i had were breakfast which were sperb

a guide to what facilities the hotel had available such as the rooftop bar, restaurants and spa in the room

spa was rather too cool and indoor pool was cooler than expected

but with good wifi all over hotel i was able to watch my downloads( not all of us are party

no room service

& gym opening times, earlier opening would be nice

the lady at the spa was amazing .... really helpful and polite

helpful staff clean everywhere grest bar prices gorgeous spa and hydrotherapy pool lovely pool area towels for

lovely helpful staff spa to ourselves absolutely wonderful

pool in the spa is smaller than you think . but spa is very clean

pillows the ensuite bathroom was a good size and was spotless i treated myself to an hour in the spa which was

there was a charge to use the spa pool which was quite pricey

was told i couldn t book us in for spa and treatments until the day before we wanted them and when i went the

spa facilities are a bit basic compared to others i have visited, but only 6 euros and two good

great spa and lovely bar seating area

we used the spa which is basic but relaxing and very clean

it s a spa hotel, yet you have to pay extra which we didn t see when booking

lovely breakfast buffet, pool area clean and tidy, all round good value

was a good choice for breakfast and dinner (we chose to have half board)

having to pay 30 euros to use the indoor pool (wellness room ) per person per hr ... not good

it would have been nice to buy a coffee after breakfast and before the bar opened.

pool/spa facilities

the spa was a lovely little treat

decor in our room was a little dated & the spa wasn t open on the day of our stay.

also to say its a spa hotel

roof top outside pool & spa was closed , which we didn t realise when we booked our stay

wifi worked perfect

free parking,swimming pool,decent wifi,

always found a place to lie down in the pool area

i only asked for a phone charger and the receptionist looked at me like i'd insulted his kids

good location, easy parking

great location. very friendly staff. great bar and pool area.

great location and staff very friendly. breakfast was very good also.

was in a great location, spotlessly clean, good breakfast and friendly staff

location, close to bars, restaurants and the beach

liked everything poop great food was very good bar staff and reception very helpful big shout out for barmaid

we were offered a free spa and a free breakfast, we were

also with a gym, spa facilities and heated outdoor pool it had everything you could need

lovely spa

hotel our third stay exceptionally clean , good great , location fantastic , heated outdoor pool spa etc highly

a slight negative, would have preferred a walk in shower rather than a spa bath( that never actually worked

spa and treatment facilities on site were exceptional ud83dudc4c so professional and well managed

spa is wonderful, excellent breakfast, clean tidy rooms, only issue was the air conditioning, but

awesome hotel, staff, location spa facilities treated like family

the spa is excellent also

fabulous hotel the spa is to die for already booked for next year

a v welcoming hotel great variety of food spa facilities

choice, staff, cleaniness, entertainment, pool areas, spa faclilities, location, all fabulous

as usual ,staff were good and very informative, bar was good and prices were ok ,was told spa was good but did

spa gets very booked up quick

rooms are spacious

there was no spa pass this timeud83dude22

lastly, was a little disappointed to discover that the spa wasn't actually in the hotel perhaps i didn't read

didn t affect us bedroom was really nice mini fridge hairdryer tea and coffee facilities free wifi we were

adults only

the breakfast was good , a lot to choose from

was there for my birthday and they surprisingly gave me a free voucher for 2 to the on-site spa which was lovely

hotel spa staff was a bit rude but only went there once and wasn t very good value for money but the

spa needs a little tlc

indoor pool which is extra charge and called a spa was freezing cold how can you relax and chill in cold

the pool spa was not open on the sunday for us to use

the hotel did not have a spa or an indoor pool

no poached eggs at breakfast and bad fried eggs made in a cooking mould

prefer a hotel for adults only quieter for us, plenty of choice with the food and room round the pool staff all

and always music playing, nice to know that no children will be staying at this hotel as it s adults only

bit of the stay was wonderful breakfast was lovely lots of choice staff very friendly & sorts out any needs

location, sparkling clean throughout

nice spa facilities

the spa and pool was excellent, which we had to book at reception which i liked

the beds are so comfy, the food is great lots of choice, spa great, right by the beach

hotel charges for parking 15 per day and spa is 10 per person

we also wish the spa had been open

hotel was an absolutely mess ,some of the lifts not working ,spa not working ,staff not professional at all

the spa was terrible and definitely not worth the money for the massage or the facial they offer

fab kids club with maria! tony the english entertainer was great too.

pool was freezing needed to be a little more warmer so kids could enjoy it more