great massage from the hotel spa service

i didn't use the in-house spa facilities, so can't comment on that

spa price are good

price is high and quality of room is not satisfied have a bad smell of spa oil.

spa was not available- any of the services

the gym and the spa are excellent !!! very good service and facilities.

spa access

rooms phone & curtains not working no ac in elevators friend even found a kitchen knife in the closet the key

wifi connection

maid failed to clean kitchenette area but was quick to make sure i saw the tip envelope

if you are referring to the breakfast, everything think i had was delicious

the lovely pool pictures on the website is freezing

said they will change my bed and they never did, drinks are mostly ice with no flavor in tiny kids size plastic

you are referring to the wifi it wasn t good it kept me logging off and i had a very hard time logging in and

breakfast is the best with the ocean view

like the service at the spa

was told by the hotel staff that the spa was closed due too covid

rooms are outdated and not all have the mini fridge/ small kitchen as depicted online

the room was very spacious and had a very comfortable kitchen which we used because my little son doesn't like

this place was amazing all the staff there are so nice and friendly from the front desk, bar staff pool

nice pool area, but didn't use because it was packed with kids

it could be a cleaner and they could allow to use the pool of the other hotel

rooms were large and comfortable. pool was nice

bed was comfortable and room service was nice to make up the room

the pool is always full of screaming kids having fun

food options are very limited, especially in the pool area

of all, the pools, it is very embarrassing when they come and tell you, we are not suppose be there

service in pool bar was horrible. hard to get their attention.

service in pool bar was horrible. hard to get their attention.

a little hard to communicate or get updates since all is in spanish - but we knew this would probably be the

the spa there was the amenity that we enjoyed the most

spa is definitely a must, totally worth it

beautiful peaceful pool area with spa music

a real bar area missing, maybe even inside hotel.

pool and on the beach. allow pets!!!! the number one reason we booked!

towels for pool area

the bathtub wasn t that clean,and they left only 2 pool towels as the regular bath towels

liked the pool was fun for my girls,water was clean and we were most of the time in the pool,the food at

had a few years on it, but just small maintenance issues, broken gym equipment, pool deck chairs were a bit aged

day did not have hot water, wifi not good, no smart tv's

the pool was nice but it was pretty cold

it had a fully equipped kitchen, spacious dining room with nice dining room table and chairs, and a good size

wifi kept having issues and the tv wouldn't work without the wifi but the staff took care of it

the pool was very dirty

the staff was very attentive and helpful! they have a spa with a wonderful masseuse!

the pool is wonderful

great location only 7 min away from malecon, clean room, amazing pool and excellent staff.

another think i didn't like was in the restaurant and bar can't pay in cash, you had to pay with card

the pool was clean and warm. the buffet at the hotel was great.

spa is first class

is a bit misleading when you look at pictures of gym and spa online

the spa if you are a member is very nice

very good, spa was great!

the spa was amazing