the pool and spa and gym was very organised

also used spa facilities next morning, again excellent

very comfortable beds, the spa facilities were excellent and location was very handy

the gym and spa facilities were amazing - all staff were very friendly.

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a

staff were lovely, room was clean and spa facilities were excellent.

love the spa and wellness centre brilliant location

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

the gym and spa is very small and does not have a good selection of work out equipment.

guest at the hotel denied access to the roof terrace bar

excellent choice of breakfast, location & evening meals.

wifi was less than good and non existant on our 9th floor

beds really comfy and nice size room. gym was small but did the job!

we would have liked more time to use the spa facilities as we didn't get the chance.

spa is dinky, but it's lovely and has all you need

spa facilities very good

the spa facilities and the breakfast was lovely

used the spa facilities and enjoyed the breakfast alot

beautiful hotel quality food .leasure spa , beautiful

room during week only weekend so if like us you stay during the week you have to find alternative spa

no noise, incredible facilities, spa and bar staff were wonderful

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and

spa staff were exceptional and provided a wonderful spa experience for my birthday and my friend

pool, spa & location

spa and reception staff very friendly and helpful

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near

nice and clean lovely decor, great shower,very friendly staff,wiifi very good breakfast,excellent spa facilities

location is brilliant for metro and the spa facilities are brilliant

not allow a late check out and never has

there is also a mini gym and mini starbucks coffee bar

gary, the bar manager went out of his way to help

ordered room service and the girl in the restaurant was so friendly

poor wifi connection

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely

spa treatments unavailable without advance booking.

the spa is so nice

swimming pool & spa area well controlled and managed

we had a great stay and staff very friendly in the restaurant, room was absolutely immaculate and spa was

a swimming pool and spa would of been fantastic

website misleading as there is actually no spa available to all guests, which is implied

facilities were fabulous, luxury of spa bath and hot tub. very relaxing

everything! especially the log burner and double spa bath... not to mention the private hot tub!

nice rooms, restaurant and relaxing bar area

parking was available as well

friendly welcome. clean room. good wifi. good distance from gateshead. good value for money

allowed early check in which after an early morning start was very useful.

plenty of secure parking, the rooms are clean and beautiful

the wifi was very good

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

spa facilities great

the bed was comfy and the spa was nice

the spa area

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

double room it was lovely we went half board and the meal was amazing also nice breakfast spa was

gorgeous food the spa wow will see you all

that i dint like but think the spa for hotel guest should be included even if u added the pool to the booking

was surfacely clean :- beds were spotless, bathrooms spotless, reception , bar and spa spotless

i enjoyed using the gym and spa in the morning

clean, and very comfortable, the pool and spa area were a dream heated pool e paid for breakfast in advance

spa &pool

used to get spa with the hotel had to pay 5 pound per room other hotels don t charge..

baloons and things in the room it was so special thank you the hotel is amazing and the pool and spa was great