room had a spa tub but we couldn't get the jets to work

spa tub.

wifi connectivity needs to improve at all times. during my stay, it was really poor.

lots of parking. staff was very friendly. heather in the room was fantastic.

parking was easy, room was clean and comfortable and location was excellent!

had a great experience at the spa also (relaxing massage)

the room was comfortable and very clean with a spa bath

room spacious, nice jacuzzi tub, beautiful spa ,bar, lounge area

didn't have a chance to try the spa or dining room this time

have made it a tradition to book a night or two a year with a spa service add on

also, providing robes and slippers would make the experience of using the pool / spa much more comfortable as

spa was awesome

loved that there was a pool / spa for customers to use, very much appreciated after a long day of travelling

bed was very comfortable. spa was very good. well worth the price.

the lack of towels. no towels in room on 2nd day. no towels available in pool/spa area

contemplated staying an extra night to be spoiled by the comfy bed and plant based spa soap and bathroom

the pool and spa area was very small

we didn t use the pool or gym but the facilities looked great

breakfast was great

room service needs to clean up more effectively

the gym was closed, the pool is closed and they wanted to give you a

pool was great for the kids and there was a nice fitness center!

about 30mins by uber we finally found a hotel elsewhere and settled in at 3:30 am with our three kids

the bar shuts off their food service by then

loved having starbucks on site and a bar to have a drink when we got here

the room/suite had everything (full kitchen) which was very practical.

the kitchen was well appointed, and the ice maker in the fridge was a welcome bonus

very clean and large suite with kitchen.,,the included breakfast is fantastic.

kids liked the pool

wifi could not connect to my labtop

the location, pool, spa and staff

only complaint is that the facilities were off limits (gym, pool, dine in etc

loved the pool, no smell of chlorine

shuttle bus to and from airport

no spa. gym is small and swimming pool is small.

hotel bar hours. closed at 12pm when many guest was still trying to order drinks

hotel is newly renovated and close to airport. nice pool and spa.

gym, no changing room or shower for the gym/pool

location. shuttle service to airport for early morning flight

restaurant was good and check-in and dining staff were so friendly and patient with my kids

to covid pandemic, restaurant was closed, spa was closed and min market was really bare of essentials

tub was leaking through the light fixture from the hotel room above - so we couldn t use the spa tub our last

good size room with spa tub.

pillows were flimsy (worn out feeling). spa tub looked a lot bigger in picture than reality.

location, from our window we could see planes landing so the kids were thrilled

location airport shuttle spa swimming pool

spa is superb

there is also a spa on site as well if you need to unwind and relax

spa open at 10 should be earlier.

we ordered room service, that was fast and ok

the spa tub, which i paid extra for, did not work, otherwise the room was perfect.

i liked the spa tub. it was relaxing

on website shown the spa tub was not combined in the bathroom was not to happy about that

everything was great except wifi.

checking in and out was easy. bed was comfortable. no breakfast because of covid

salon/spa was closed for holidays

the hotel agent advised that the kitchen closed at 10:45

on check in they don t explain where was the pool or the gym

doors are a little thin, there were kids playing around in the lobby and i could hear every single word they

small gym with broken equipements

large room spa pools great

good gym/pool/hot tub

service was pleasant and quick , and helpful. convenient for wifi in lobby, cozy

it offers all the amenities to suit your needs. i was surprised. restaurant, pool, gym, etc.

the kids loved watching the planes from the window of our room

large pool & spa facilities that are 24/7

our kids loved the pool

we were unable to dine in the restaurant and had to get room service

all staff were friendly and helpful, especially those in the bar and restaurant

no room service at night

nice rooms , has pool and spa . 8km from airport

had indoor pool and spa and sauna. big rooms and good parking. beds were nice.

we loved the pool and spa area, felt clean and well-maintained

surrounding restaurants and spa on same grounds

didn't confirm with me from the beginning that my request for connected rooms for me and my kids is granted even

having the pool to relax in was a nice feature

shuttle service to the airport

- we had 3 cup covers and 2 cups and only 1 tea bag only 1 sanitizing wipe in the bathroom the laundry area on

the 2nd night at veld parking we had our window smashed out and the gentleman at the front gave us tape, a

the wifi worked well and there is a restaurant onsite

t right on their end always presented calm and happy faces :) the pool and gym were great for the kids

i was impressed with the staff. they were all very friendly and helpful pool and fitness centre

the pool and hot tub were great, very clean

in room dining would be great for family with kids

no laundry machines for ppl staying long

at sheraton we get free dinners or discounts, we get stuff for the spa and free coupons for places we go to

pool spa restaurants room view staff

the spa was not open yet. huge bummer!

the girls at the spa were wonderful

guerlain spa - was superb

quirky elevator, limited parking

breakfast could be better

easy access to the 403 and 407, making trips to hamilton and etobicoke easy, with plenty of free parking

clean, like the breakfast buffet they offered, manager in the morning was very nice

pool was closed by board of health, no onsite dining

however, when the car was returned, petrol had been used and mileage up as well as passenger seat moved

good gym

was always willing to help with anything' from the moment we arrived carrying bags opening doors, room services

good food options for breakfast/lunch/dinner

enjoyed the wine reception in the afternoon and coffee bar in the morning

the spa is great

there wasn t availability in the spa unfortunately

design, atmoshere, breakfast, comfortable beds, fitness center, location

also the fact that there's no pool, at that price for a stay id except more amenities

enjoyed rooftop bar and superb city view!