is beautiful, the beachfront fabolous, the pool wonderful, food, not so bad

stay here only if you are a big fan of golf, other than that is pretty expensive

the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

spa is good but the bathtub was out of order, the steaming room as well

room was really noisy, i think that the mini bar was kind of old so it made a lot of noise.

nice staff, super friendly towards young kids, excellent food, very nice pools, great rooms

i also liked the game room for kids

included in the all-inclusive package, the kindness of the staff and the swimming facilities for kids and adults

i went to the spa and i have a massage 2 days with my family and the steam room and sauna didn't work, the

the pool and beach were closed at 6pm because of covid

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

cold room service food

the lobby bar could be more comfortable

was some construction so the spa was closed and there was machine noise

spa in the last floor of hotel have an amazing view

origen has truthfully good food quality, although the breakfast restaurant is capable of bringing you hot

very luxurious and trendy.amazing location with private pool with our suite.

room service could be better and maybe an umbrella to cover the sun in the private pool.

spa and people who are working there were great

spa was very good

transport between the rooms and restaurants/spa clearly could not keep up with the demand for a full hotel

the food served by room service was generally of low quality. the bed was too firm.

in fact, every service opportunity we experienced was exceptional, from room service to our visits to the beach

adult pool/bar was full of kids with even some kids sitting at the bar

adult pool/bar was full of kids with even some kids sitting at the bar

the snack bar and the bar opens a little bit late.

spa, gym, cleanness

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

access to two pools, massage/spa and beach access

another thing i didnt like, kids and older people not using outfit for swimming at the pool

another thing i didnt like, kids and older people not using outfit for swimming at the pool

loud music at night from the bar below.

-free laundry for guest

and kind, the breakfast and dinner both shifts of chefs were super polite and the waiters, the spa is amazing

the spa was wonderful too

the spa at the hotel was amazing

not to mention the restaurant and spa services are top of the line

view amazing, whenever i visit acapulco i stay at emporio is my favorite one there oh btw the spa is incredible

decrepit outdated under repair roaches lousy wifi connection horrible food and drinks nothing to order ala carte

no wifi at rooms, they say they have but not really

the dinner could have been better, but the breakfast was great

i cannot complain about bar tender, they were doing a great job

pool bar and bartenders