i went to the spa and i have a massage 2 days with my family and the steam room and sauna didn't work, the

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

spa in the last floor of hotel have an amazing view

was some construction so the spa was closed and there was machine noise

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

spa and people who are working there were great

spa was very good

transport between the rooms and restaurants/spa clearly could not keep up with the demand for a full hotel

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

access to two pools, massage/spa and beach access

view from the balcony (my room was on the 10th floor), big room, wifi worked great, excelllent pools with a

the balcony in the room was very dangerous for small kids

starting with views, amenities, services, gym, atmosphere, beach access

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

view amazing, whenever i visit acapulco i stay at emporio is my favorite one there oh btw the spa is incredible

not to mention the restaurant and spa services are top of the line

the spa at the hotel was amazing

and kind, the breakfast and dinner both shifts of chefs were super polite and the waiters, the spa is amazing

the spa was wonderful too

very small swiming pool for adult people

old building only one pool

the dinner could have been better, but the breakfast was great

specially if you are traveling with kids, i cannot recommend enough

i cannot complain about bar tender, they were doing a great job

spa is good but the bathtub was out of order, the steaming room as well

the pool was lovely, it had an area with sand near the pool, which my 4 year old loved

adult pool area, starbucks at hotel and especially shuttle between hotel and princess hotel as i went to

the best breakfast buffet i've seen on a while

breakfast is amazing, facilities are new, service is excellent from all the staff, very secure and

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

very clean, lots of restorants that are included in the price. very good swimming pool.