location, staff service, spa facilities, hotel food, cleanliness, sleep were all exceptional

no bath robes available for spa facilities

need a lavatory brush in rooms. also spa toilet area a bit rusty?

we enjoyed the pool and spa facilities as well

the facilities were excellent, especially the swimming pool, which was clean, well maintained, and very enjoyable

gym facilities and spa very good

swimming and spa facilities were easy to access

rooms are spacious and comfortable (well designed)

the spa and customer service is great.

the spa facilities were closed during our stay but as it was a short visit it wasn't a big deal.

had one complaint, the rooftop spa pool water was too low a temperature, we are booked in again for november,

of the spaces are a bit difficult to navigate in a wheelchair

the spa offered the exact healing pause i needed

i had booked a club or suite i would have got use of the spa unlimited for the two days instead of paying 35

the free use of the spa was great

the staff were friendly and professional, and the spa facilities (sauna, steam room and pool) were good enough

spa was amazing

the spa facilities and the gym facilities were also exceptional and we really enjoyed them

spa facilities were wonderful

spa is located on a different building and there is no way to get there without going outside the

everyone from the front desk, concierge and spa team were incredibly helpful

beautiful aesthetics. fabulous spa as well

the staff were great and spa was also great. room was beutiful.

is nowhere to lounge in the spa; this is nitpicking, though, as i have nothing else to say in the didn't like

the dark decor in the spa area. the

and also late check out

the laundry service is also wonderful

facilities were great, made great use of the laundry room and breakfast before we left each day was great

little negative would be re breakfast buffet - staff present but all behind bar area, nobody to direct you re

wifi was slow, our room was very warm for some reasons even though the heating was turned off.

room, great location, fantastic breakfast and the pool / spa area was great too

our room was spacious and clean, providing a comfortable retreat after a day of exploring

hotel with spa and great location

central , comfy , staff great , spa , pool

staff so friendly. nothing was a bother. spa lovely. location amazing. great stay. thankyou

the bar and restaurant were great and the staff were brilliant

room location was in the basement in what can only be described as the laundry room

the gym downstairs was equipped well and it was always easy to get a taxi nearby, extra comfortable

kitchen is closed for the whole month of january (breakfast is still available)so no room service food was

could not connect to the wifi

have a gorgeous spa and gym area however the infra red light sauna is disappointing - it is tepid at best

expected a spa pool and facilities and got disappointed when we learned it was only massages and beauty

the staff in the spa and the spence restaurant were fantastic

we didn t use the spa but it looked so nice and again the staff very friendly

time visiting and still yet to get a spa appointment despite numerous requests up to 6 weeks in

central to everything and right near the station lovely spa it was very clean the beds were really comfortable

rooms immaculate; spa area and pool is wonderful; food delicious

spa area fantastic

the swimming pool and spa were wonderful

the spa was wonderful and the room beautifully comfortable

more's the pity we had no time for the spa and afternoon tea - but we will definitely be back to try

gym was not as well equipped as it could be no access to spa and sauna

the away spa was also great, i had the detox facial and it was the best treatment i've ever had

girls spa birthday treat surly to be rememberd in this wonderful hotel, staff go the extra mile and

excellent hotel/staff/bar/spa staff

the water in the pool was cold.. we were expecting warm spa water

room was very nice and clean with a spacious bath and shower

the hotel is very stylish and has great general and spa facilities

perfect location, clean rooms and the spa was amazing

laundry service was not possible because of miscommunication