the spa was incredible

the rooms are spacious and clean, the staff are helpful and friendly

massages where amazing and spa facilities was great, ask for helaria

the staff - from the front desk to hospitality, the spa and housekeeping were outstanding

the spa is wonderful

better decor in rooms. spa was okay.

they gave us a super discounted jeep rental and a free massage at the spa for attending

we also didn't know about the spa at the fiesta americana

pool is heated and staff were friendly

bar closes at 10 and no room service

location, staff, great food. spa was amazing and games around pool were fun.

my wife got a massage at the spa and loved it

our first meal was at the italian restaurant with fresh baked bread (and at breakfast fresh bread too

room service as quite swift

fresh coconuts, special meals, preferred seating, et al aaron - constantly on the move around the pool and

the staff was very friendly and helpful. spa was very nice

had a massage in the beautiful spa which was amazing too

was very nice, spa facilities are good

of the hotel was incredible for snorkeling, the location was amazing, and the masseuse at the spa was exceptional

staff here, housekeeping and spa being amazing

spa coupons were very misleading

location; beach view, location to coral reef, spa services, pool with bar.

the spa was also fabulous

in preferred club at check we were badgered about buying vacations and spa services, excursions, when all we

and hydrotherapies at the spa were amazing

the fish spa was good.

fitness center and spa fit needs

kara looked after us in all the restaurants, the only negative thing would be to make the large pool into a

our kids were 24 & 25 and there were alot of young adults for them to hang out with

well appointed rooms, except no wifi

the whirlpool in the spa was extremely filthy, but after reporting it, they clean the spa and call us to come

jacuzzi water at the spa smelled funny

the spa was also very good

didn t like how expensive the spa services were

if it s all inclusive then room service should be included

we used the spa for a swedish massage, it was amazing

this hotel offers great service and excellent buffet breakfast. will definitely return!

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

later i scheduled a massage at the spa

would be nice if they had a jacuzzi at spa

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

spa in pool area wasn't heated and also closed very early

the staff, everyone is super helpful and friendly my kids had a blast the beach is

gym was excellent

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

ferry right next to you, small pool, smell of mold, everything was always wet.

great pool area, very good restaurants, great staff. nice rooms

pool volleyball games were great fun and got us talking to other guests

bathroom a little old, spa has no sauna, and small

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

resort is lovely, very spacious, beautiful grounds and well laid out

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

the spa was really nice also

spa was nice

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

they should review the spa offers from europe and consider improving their owns

the massage at the spa was very good.

the breakfast buffet was great with lots of choice and space for our big family

lots of fun for the kids too

the room service menu could've been better with more options for kids

so many pools, great for kids with a water park, food was fabulous and so extensive

spa massage at maya sister hotel very good

although there were families and kids, it was easy to have some peace and quiet

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside

needs a bigger pool or another pool

gym well equipped

they also have a nice gym and spa area so you can burn off the calories from their incredible restaurants

spa overly expensive

i enjoyed the spa and pool activities.

great hot tub on the rooftop and the spa was very relaxing

and next day when i was checking out they told me i could stay in the hotel until 5pm and use the spa for shower