the wifi is terribly slow

small holes in the bed sheets, no central heat in the hallway s, and a tile (gym-like) shower.

here we extended for one more night to explore boston more and leverage on the free overnight parking and comfy

no room service

the breakfast is very underwhelming but it is doable.

me any information without being prompted (how late the kitchen was open, info about breakfast, wifi, etc) and

i enjoyed using the gym and had what i needed

parking, our sink drained so slow, no coffee in the lobby, no keurig

also, don't do room service - better to go downstairs to the cafe/shop and order in person

needs more parking

the rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance

the spa and restaurants far exceed our expectations. would happily return!

very spacious and comfortable room

on the day of my arrival, my flight was delayed & i had a spa appointment that i would've missed & i spoke with

the spa right downstairs was marvelous

i called to ask about early check in, since the website listed this as an option

i got bumped from my flight to paris very late at night

no room service , early closing of the bar on a saturday night

hotel bar had very reasonably priced items to eat and drink

small gym, could had a bit more equipment.

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

the spa and pool were stunning

breakfast was pre-fab

excellent customer service, cleanliness, great pool and jaccuzzi,

a bit of long waiting time for the breakfast on weekends.

location, lobby, pet policy, staff, especially bell staff and valets.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

wish the hotel had a self laundry mat on site

enjoyed our stay with our two kids

very unclear policy on pet friendly

also we used the spa services which were convenient

the spa was incredible!

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

spa is very expensive but good.

the service is amazing and the spa was also great. we had a beautiful view of the water.

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

nosey central area near bar when entering hotel

i was happy that they offered kids food menu options

we ordered room service, did valet parking, they had a fabulous breakfast buffet on the weekends, and security

the spa that on level 6.

should separate the floors for rooms with pet and without pet

location within easy access of all shops, bars and restaurants excellent facilities including wifi, gym and pool

the hotel has so much to do, such as yoga classes, organized runs, a swimming pool, gym, and sauna

wish room service was available and there was an incident with not getting our laundry back on time so that led

the health spa was wonderful

location was excellent overlooking the park and close to the spa and pool

no spa available

our room had a great view of the park and the pool / gym were great

location was excellent overlooking the park and close to the spa and pool

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

we were disappointed that this property did not have a pool or spa facilities.

the bar was most of the time closed and there was no foodservice at our arrival available

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

foyer bar closed sunday evening on a holiday weekend