the customer service at the spa was very rude and unprofessional

you don't even need to leave the hotel to get great views, dining, work out facilities, and a spa experience

the spa and the services are a solid 10

the spa was comfortable and clean

no slippers provided in the room. the spa closed too early. no grocery stores in 2 blocks.

spa and workout facility was amazing

we did not take advantage of the gym, spa or other amenities

we waited over 15min with the kids just to get to the lift that lead to breakfast room

the round robin bar was not available during our stay.

was beautiful and the staff was great with my 3 kids!

room where spacious, bathroom had both tub and shower

is it posible that a hotel with that category and price range does not have free wifi, free gym and free coffee

told me it was an extra charge to use the equinox gym

and you don't have coffee and tea makers inside the room and when we asked for 2 tea bags room service wanted

room service

it would have been great to have spa services available. i found the menu slightly limited.

cafe riggs was delicious, the room service had fantastic late night options, and the silver lyan in the old

- but it took another hour for the room to be ready, which was annoying (and expensive since the kids were bored

the speak easy bar closed at 10pm! no fun.

we had room service and the food was excellent

is to blame for the miscommunication, however i specifically used the filter to find hotels with spa tub in room

pool and spa are dated and not that appealing

we enjoy the size of the room and the spa inspired bathroom. also the bed is very comfortable.

spa area needs an updating

they advertised having spa services but they didn t have any.

we didn't have time to experience the spa on property

of the spa is terrible

no pool or spa because the city would not allow these renovations to this historical building.

the lobby is gorgeous and the spa was wonderful

expected more from the spa when having a full body scrub to be more assertive if client wishes to be scrubbed

bought a spa bath room i didn't receive i informed the hotel they told me i had to upcharge 200 absolutely

kids running up and down the halls yelling, doors slamming all the time, the doors had large gaps

location, wifi connection, high ceilings

i attempted to locate an in-room menu for room service, but i was unable to

room service availability was very limited due to covid-19

it was written they have laundry service but it is not true.

i thought the room service items were way too expensive, otherwise i may have utilized this feature

because of covid, restaurant and gym was closed

because of covid the bar was closed.

also room service was terrible - served stale corn muffins (leftover from the night before

breakfast pastries were gorgeous but wish there was one non-sweet thing (like a biscuit, perhaps

and the breakfast is

there s plenty of room for two comfortable chairs by the fireplace

breakfast spread, everything is clean and cozy

we enjoyed the quiet neighborhood and liked the breakfast very much