pool wasn't heated so definitely a shock to the system, was jumping into ice water

wifi all over hotel

and helpful staff, great wifi quality (i was able to use a remote desktop connection without any issues),

rooms absolutely spotless, staff from cleaners , bar , restaurant, reception cannot help you enough durning

bar very reasonably priced

entertainment was for older people nothing for young kids they got board the pool was their saving grace

room service is very poor,per one week nobody do not clean our floor,after couple days on our stay

weak air conditioning, small pool, limited sun lounger area.

the beds arond the pool , very uncomfortable !!!!!

not anything on for kids at night

restaurants were all terrific. spa was great.

just a little disappointed that the spa didn't have more facilities.

wife and i had an amazing experience at this wonderful spa resort

stunning grounds, so tranquil, and relaxing. the thai spa is excellent, great massage.

fantastic spa , with one of the best thai massages i ve had outside of thailand

super uncomfortable bed, fridge not working along with the outside spa ( one of the reasons we booked here)

no signs for parking or reception

the view, the pool, the whole place

we had a beautiful big room with a patio right in front of the pool

quiet location, beautiful pool area

we booked the spa room so benefited from the jacuzzi in the room which we used both days we stayed

when all inclusive you had to pay for the spa facilities

pool too cold this time of year, would have been nice to be able to use spa pool facilities without extra cost

is placed on a calmer beach named poniente, 500m far from very alive city center swimming pool + spa very nice

lovely spa and beautiful terrace and view

clean & tidy, beautiful calming spa like aesthetic

tight for a large vehicle the hotel provided courtesy slippers and bath robes in the room for the spa super

is fantastic and feels like a spa as soon as you walk in

spa treatments are brilliant my partner had a massage & said it was best shes ever had

the room , bar , pool , food , staff

room, superb views, comfortable lounge, lovely spa with views, served breakfast

a very good choice of breakfast and a good spa bath

fabulous spa bath/shower in the room, juccuzzi and roof top solarium with a great view

not keen on spa therapist. very small inside pool with limited seating on roof terrace

parking should be included. spa spouts did not work in spa pool

wifi was of a fair quality

wifi ok but could do with a boost.

gym: with a lot of old machines, and only 4 weights of 1 kg each

breakfast was fresh with a wide selection

the gym is not fit for purpose

booked this place with the spa in mind, we had no notice from the hotel that the spa wasn't available when we

hotel facilities are amazing and the food at restaurant was of great quality, spa is also really

spa is for relaxing and having kids in the pool and everywhere did not help to relax

sofa bed uncomfortable and air con stuck on hot,lots of extras to pay for eg paddle tennis, spa which are

the availability of the spa and other eating places as most were all closed

spa pool expensive to use at 25 euros per day per person.

the spa facility is exceptional

the spa is an excellent experience

had sorted out the room of my friend as it was her birthday and the stink was not nice oh and the spa was amazing

the spa area was under maintenance, so we did not get to experience it unfortunately, but we will come

facilities were not open such as the thai spa and at times it looked a little sparse at

hotel always smelled like a spa was so nice !

no music at the pool

the pool was amazing and the staff at the pool bar were so kind

no mat in the gym

location, great hotel and staff so helpful even the new guy behind the bar was so friendly and

the hotel has two swimming pools, which are clean and not overly crowded - there are more swimmers only at

animator by the pool (aqua gym, pool volleyball, various other games) is amazing and very funny

breakfast could have had more choice and bar closes early for benidorm!!

bar staff made us wait almost 14 minutes before serving us drinks, while chatting to other spanish

loved the pool spa on our terrace

kids pool

the kids beds

in group in this hotel and controlling the swimming pool area with their families friends and kids

evening meal was a bit disappointing, the quality was ok, but not the choice you got at breakfast

it was very small mugs were not replaced for tea in the morning cristina the bar lady by the main pool was really

the breakfast area did not smell very good and the net latency was quite poor

the door going straight into the zoo was brilliant and we needed 4 days to see everything, the water park was

with no respite couldnt use the pool as it was deafeningly loud

kids are well looked after by animators, and there are several playgrounds, mini-zoo, mini-shop and

location to car parking

staff were friendly, it was quiet, not too many kids, air con even tho was loud, long walk to town so got steps

there was a gym, a nice pool area and laundry

no wifi connection

staff were friendly, it was quiet, not too many kids, air con even tho was loud, long walk to town so got steps

a slight negative, would have preferred a walk in shower rather than a spa bath( that never actually worked

lovely spa

also with a gym, spa facilities and heated outdoor pool it had everything you could need

hotel our third stay exceptionally clean , good great , location fantastic , heated outdoor pool spa etc highly

great hotel, good breakfast and spa facilities

spa and treatment facilities on site were exceptional ud83dudc4c so professional and well managed

beyond especially reception frank in dinning area and franscisco the waiter so warm and welcoming spa was the

spa is wonderful, excellent breakfast, clean tidy rooms, only issue was the air conditioning, but

the spa is excellent also

the spa facilities and entertainment on site were excellent

lastly, was a little disappointed to discover that the spa wasn't actually in the hotel perhaps i didn't read

there was no spa pass this timeud83dude22

excellent the front terrace fabulous and the show bar a added bonus food lovely especially breakfast drinks

good pool with plenty of sun loungers

the breakfast had so much choice

was there for my birthday and they surprisingly gave me a free voucher for 2 to the on-site spa which was lovely

hotel spa staff was a bit rude but only went there once and wasn t very good value for money but the

spa needs a little tlc

the evening was great something different every night, cocktail making in the day time , and the spa was really

took forever made to wear a cap in spa no hair dryer in room although for 10 euro deposit you can get

the hotel did not have a spa or an indoor pool

bit of the stay was wonderful breakfast was lovely lots of choice staff very friendly & sorts out any needs

not much choice in music around the pool area. sounded like a boring restraunt at times.

adults only

one rude bar lady called cata everyone else so mind & friendly

apart from you have to pay for the indoor spa and pool which they didn t mention abs the lifts at hard

nice spa facilities

the spa and pool was excellent, which we had to book at reception which i liked

location, sparkling clean throughout

room very spacious

hotel was an absolutely mess ,some of the lifts not working ,spa not working ,staff not professional at all

we also wish the spa had been open

the spa was terrible and definitely not worth the money for the massage or the facial they offer

the staff were all fantastic particularly the bar and restaurant staff

good location good food, pool, drinks