i liked the thin pillows. early breakfast,

breakfast started rather late

the hotel could do an effort to upgrade their room service food menu

lots of traffic noise. breakfast a bit limited in choice.

the breakfast was really good during our stay

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

tasty breakfast buffet. clean and tidy.

nice room, amenities and good breakfast buffet

we ordered from the bar a couple of nights and also did room service a few times

hotel in general is nice, clean, staff is very helpful and the breakfast has a good variety of mexican but also

breakfast ,the bed was confortable,the pool was great .

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

the swing pool is amazing, the breakfast delicious.

asking for room service items, like asking for shower gel and was given body lotion among few other requests

were super clean, the staff in general was very helpful and nice, the pool is amazing for kids and breakfast is

the pool was cold, they turn it on after we told them but it takes more than a day to

spacious rooms, greet amenities, amazing breakfast, friendly staff

breakfast was delicious and at a very good price.

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

the staff, location, breakfast, gym size of the rooms.

loved the comfy rooms and the spa is a definitely a must

spa facilities

front desk lady at the spa is extremely helpful and friendly

spa and gym facilities and the room we had was perfect with a great view.

i wish the pool area had been open but relaxing time in the jacuzzi made up for that.

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

breakfast buffet and rooftop swimming pool

pool in the area

the pool is pretty (even though it was too cold for a swim), the 24/7 gym is a great addition and the breakfast

ordered room service twice and both tines there were problems

wifi didn't work and was a hassle

the hotel said pet friendly, what they don t tell you until you get there is that you have to pay for your

rooms are tip top and the spa is awesome

spa is too expensive

is a bit far away from all the attractions and access to spa and pool has to be paid

the massage from the spa was great, staff amazing

very attentive service and very comfortable rooms. the spa area is excellent

no gym as stated and services are not professional

wifi signal in the rooms were on and off

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

needs a designated pet potty area, but space is limited. expanded dinner menu for a hot dinner.

room service was slow, and the food was cold and not very good

also on the website it stated that the hotel had spa facilities however there was no sauna

expensive for what it really was and very poor room service menu

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym room is on construction

gym upstairs, breakfast is great

spa and swimming pool are always open and we enjoyed the gym

readily available spa amenities (sauna, steam room, jacuzzi) included in the price of the room.

a lot of space in the room, two tvs, a small kitchen

nice, modern, spacious room with kitchenette and full size fridge

shower, the enormous bed, big space, and i definitely didn't enjoy 100% since i couldn't try the pool in the