up without holding it with an hand -the support of the tiny mirror in the bathroom was broken -spa was free only

staff was helpful and pleasant with the exception of staff member at the spa - needs training in

excellent pool and pool bar

kids pool area and access to beach

great swimming pools for the kids and jacuzzis for the adults

the breakfast is just the basics

all around an excellent experience. breakfast cleanliness of the room, staff, amazing.

the breakfast is not good

room, air condition, good wi-fi, staff, small and clean pool, price

the pool looks much smaller than the picture.

the breakfast was yummy and a good portion

very near cartagena; beautiful clean beach and pool; excellent meals though slightly more than we had been paying

the pool wasn t clean. the flies are very annoying

private beach , lovely swimming pool

that we didn t like but the breakfast could have more variety but other than that everything was perfect

wifi / internet

the island view was great, pool was clean and had music on 24 hours.

the ceviches and tropical juices are delicious and the pool is serene

the food (+free breakfast)

the bar menu

location for sunsets, clean and comfortable rooms and facilities, bar staff very

shower cold water wifi intermittent

wifi could have been a bit more consistent and powerful but was ok once you got used to it.

gym okish but a bit of a faff to access after dark

quality (breakfast & dinner) and quantity pool and proximity to beach was a bonus very good gym excellent

wifi strong and fast even at the pool

their breakfast and seafoods were all good, just don't order anything with beef

location right in front of a good beach. breakfast was good. pool was nice and clean.

the lady in the kitchen was very slow to serve breakfast

really old, the pool is disgusting, bathroom needs some love, the free breakfast is far from being good

breakfast was really poor, fruit was from day before

due to our evening flight they provided an acceptable solution for late check out

good breakfast.

lastly, when you go be sure to book a spa package it is soooooo worth it

the bellman, elevator operator (yes, they have an elevator operator), front desk staff and spa staff were

- it works in open areas and in your room, but if you go an enclosed area such as a bathroom, the spa or even

the pool is great, the spa is gorgeous, there s a games room, tennis court and basketball court

gyms to choose from, several pools and jacuzzis, a beach club, and complimentary access to the spa area, which

breakfast spa swimming pool

we had to rent an umbrella/chair space on the beach which costs $10 for the day which was ok

the spa is in a converted room, not very luxurious.

the room view, spa and the pool!

was spacious, front desk staff was friendly and helpful, specially cindy

also the salon or spa don t look like the pictures

the spa lie on their prices and only tell you when you pay

they also have a spa and sauna thats included

spa was closed on sunday, which was the day i had free of planned activities and wanted to go, but

breakfast the spa and hot tub and outdoor bar

staff, location, swimming pool, housekeeping, breakfast.

everything from the staff to the rooms and the breakfast were amazing

there were inconveniences with the wifi signal, and the staff solved it 2 days after.

super comfortable beds and fast wifi

the guys at the reception were so lovely and they had breakfast ready and packed for us to take to the airport

likewise, i felt breakfast and food/drinks were too

the pool was shut on our first day (awaiting a part which was promptly fitted

and the toilets by the bar are disgusting

feel like the service could have been a better in the bar and restaurant

but just note the sea is quite stoney and was very rough in february, but they do a have a pool to cool off in

location was great and the wifi was pretty good for getting some work done

breakfast big room, pool, ocean view, well located near shops mall rest beach.

good breakfast, an excellent neighborhood, epic views, a casino, well decorated, a swimming pool, etc

the wifi did not work in my room, which is a big deal

staff in the restaurant, breakfast etc could improve a little bit

the massage in the spa was wonderful

the spa was small and claustrophobic however, the girls were amazing and my wife and me were really

breakfast was excellent with plenty of choice

the pool was over crowded but we weren't there for that

need more extended room service menu selection

breakfast, beach towels available, massage in spa good value, comfortable beds

large bedroom and comfortable bed. nice view from gym and roofterrace

staff was great very helpful, great breakfast,very clean rooms

bar was pretty nice

also a few sugary cardboard kids cereals, with a choice of three different types of lukewarm milk

was very relaxing friendly staff amazong spa area

pool area was amazing and spa and gym, rooms clean and beds very comfy

there is a minimal cost to use the sauna and spa prices are extremely affordable and worth it

the facilities were incredible, beautiful pool with comfortable sunbeds, a very good spa which we would definitely

the exoensive spa and hair saloon

the place had a very nice spa (recommend it), pool area, open

spa treatment was sub average, over priced for experience received

beach area and outdoor spaces wonderful the spa was fantastic the staff are super friendly and helpful

check your bill - i had paid for our spa treatments ahead of our visit and online

cocktails and drinks made by tatan at the bar and how fast luis helped us with our questions and requests, made

wonderful staff and spa - i had treatments with yenifer who was absolutely fantastic

the whole experience was perfect. we also used the spa and they have amazing massages.

spa facility does not provide locker room, shower, and sauna room

the employees at the spa were not gracious

made reservations for a spa day and unfortunately they did not book me and when i got there it wasn t any

pool and hotel and rooms are done out very nicely and are well maintained

the food honestly but i did tell the staff that. breakfast was great and so were the drinks.

close to cartagena, beautiful facilities, private beach, pool on site and in room lots of hammocks and lounge

we had our own little pool with a back yard

very uncomfortable to don t have wifi and have rooms with very bad celular coverage

the cleanness of the room ,the good air conditioner and the wifi was okay.

breakfast was great

got a massage at the spa very relaxing and a fraction of the price at a luxury hotel

rooms were spacious, the beds were comfortable, the water was hot

the pool is great and has nice views

rooftop pool / bar area with panoramic views to the bay of cartagena / castillo san felipe

property with comfortable beds, a/c was great, breakfast was wonderful

staff could have helped out a bit more especially when the wifi did not work

staff was fantastic. breakfast was exceptional. room was comfortable. loved it

room was too small; everything else was at the other location no room service, no gym, my breakfast was included

suite rooms and they were connected by a door, which was perfect because we traveled with our 2 kids (5 & 6

very poor breakfast