+ friendly staff + good wifi + hot water + good location + decent breakfast

such comfy rooms and the breakfast included was lovely

access to parking is difficult for a sedan....good for an suv.

offered us a private parking, the personnel was very nice

good breakfast typical food from costa rica and local coffee

overpriced for what it really offers, deluxe room with spa bath we booked was all mould on the ceilings, hairs

excellent breakfast lunch and dinner served at hotel castillo

no clothes iron available. wifi is good, not great.

didn't close properly leaving an inch gap in one corner and letting all the noise from downstairs bar in which

i like that the bar is downstairs

breakfast was amazing

good breakfast, and off-street parking available

the staff is very nice, the breakfast is good, and the room we stayed in was comfortable and has nice big

sized room, super friendly and very helpful staff and free parking

parking inside the parking lot was a bit stresssful and noisy for those who had windows to this

free breakfast. pretty ladies . happy hour

included breakfast was good

breakfast was way to late should serve earlier

the location the balcony in fitness room

kitchen closes too early. they should serve at least pizza until closing time.

there are always activities in the restaurant area and also a spa and massage place

and the staff is great they also have nice spa packages

everything you need is available right there: laundry, transport, massage, yoga etc

laundry services were not good, all clothes came back still smelling bad and had been just stuffed

i was here for one night with two kids

it’s has a wonderful breakfast shop and bakery and the hostess debbie is wonderful

there is a loud, bright casino across the street

great place very good staff and great breakfast

the bartenders at the bar was so welcoming, as was the staff at the reception worth a

i had read comments from people complaning about the breakfast

the bartender at the bar was very nice and provided great service

location, free parking, lobby, staff, room service

like the attention of each employee, the breakfast was pretty good, the wifi was perfect and the location for

i sat in bar for over an hour waiting for the queue to disappear

location and facilities (pool, gym and restaurant)

however, would not recommend any of the spa services to your room, not good quality, not worth the price

my mom and two kids took a walk around, there are museums and lots of shopping options to see but sadly also

laundry on second floor

my mom and two kids took a walk around, there are museums and lots of shopping options to see but sadly also

laundry machine very helpful

the wifi works well

think the vents are connected to the kitchen downstairs

wifi connection in room not the best

the breakfast was really good

great location, super fresh, great wifi, nice breakfast and kind staff! would definitly go back!

the spa and gym equipment was not good the thread mill was not working

booked it for the spa

lots of storage space, breakfast was okay, and having a spa and gym was nice.

spa and gym needs work and needs to work

also, we had breakfast included in the price and even though we had to leave earlier, they offered to give us

wifi is not great in the room.

breakfast and room cleaning by the amazing senora rosa

great staff and awesome breakfast served every morning with fresh fruit, coffee american or tico to chhose

have been nice to have a small bar fridge, there were drinks available but they weren't cold

the wifi was very bad on 7th floor

breakfast had a fair range of choices, from tico traditional to common us choices

the house is very beautiful and they have a laundry service

the breakfast was good and the service exceptional

good paid laundry service

quiet, comfortable good value room. nice breakfast

a spa is missing for a hotel like this

breakfast was exceptional with very high quality staff on duty

so nice great staff nice pool quiet

breakfast was served well, very enjoyable and delicious, i was fortunate to get a top floor room

pool presentation was delightful, but hot tub wasn t working

due to covid the gym and spa were out of service.

the restaurant and bar area as well

gated parking is available

otherwise the staff was kids friendly, very nice

due to covid the gym and spa were out of service.

spa was wonderful

we had a patio overlooking the parking lot but also the mountains which was just fine

breakfast was wonderful pool amazing gardens beautiful as always staff very friendly and helpful

we also had lunch in the bar and dinner in the restaurant and the food was great both times

we tried to go into the bar at 5pm and were sternly told that the bar would not open for an hour

great wifi

that worked out very well for our group of 3 (2 kids and 1 adult)

the staff are friendly and helpful, and the breakfast is excellent

loved everything! breakfast was so good

i already recommended this to my family who will be coming down; party of 6, husband, wife and 4 kids

no such thing as a wellness spa on the site

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

there was a full kitchen, it was not well equipped

included breakfast is very well prepared

there is no gym, just a weight bench and a few free weights

also the spa on site was really nice

here before but have not used the spa services including the nail salon which i highly recomend

we loved having a tub in the room and enjoying the spa and huge swimming pool outside

excellent service, wonderful hearty varied breakfasts, clean spacious rooms, shower, hair dryer, coffee maker

we thought we were in for a spa day, but there was only one outdoors pool and then the tiny jacuzzi inside of

the pool was heated and the gym was small but has everything for a great workout

pool temperature was cold, only kids would go in.

breakfast is great. updated rooms are very nice. free parking is a nice feature.

poolside location of bar and restaurant was nice

outstanding late dinner, secure parking, walking distance of downtown sightseeing, front desk very helpful and

the gym was great, breakfast was delicious. staff were so friendly

i had an early airport shuttle and they had prepared a small breakfast for me to take on my travels, lovely

parking space

airport and asked if we could have a snack instead of the free breakfast, i expected a granola bar but they

comfortable room, good breakfast, nice lobby, free parking, and staff who were super-helpful above and beyond

offers coffee and water all day in an outside kitchen

cool pool with hip bar and lounge

the connection between the restaurant, bar and pool makes it a great social place to hang out

the bar and restaurant are on site and once you ve been here a couple of times everyone knows you by

best hotel in san jose . staff is the friendliest , pool is amazing and room was so comfortable

the pool closed early

located in a quiet area, with safe parking

hot tub and pool very cold walls very thin

really near downtown, privacy, parking in front of the room, really silent.

clean, wifi was perfect, and has kitchen and hot water.

are very clean & the maid severe is exceptional / the workout facility pool & spa are outstanding

there was plenty of space and the kitchen for cooking facilities that was absolutely spotless

issue in full kitchen was no coffee or coffee filters in room, explanation being they normally rent long term,

the breakfast was good

we loved the hot tub and heated swimming pool, what a dream