staff is very supportive, and the rooms were super clean and every day we had room service

the rooftop pool is lovely with a good selection of drinks available

options for late check out

wifi was really really slow

wifi very slow, sometimes unresponsive

the breakfast was varied, with choice for healthier options

hotel has suites, which means a spacious room with a small kitchenette

the internet connection was really fast, the wifi reception in the room was terrible

on the last day, they made a breakfast box for us as we had to checkout before breakfast timing starts

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

the wifi was good, everything was very clean and housekeeping was great

service staff spa food location

particularly the girls in the spa and lifeguard

couldn t enjoy the spa voucher (included in the level services) and the pool

if there was an offer of disposable underwear for spa this hotel was 10/10

very small spa pool only a couple can fit comfortably.

spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

good location, super clean, great breakfast, cosy spa with gym and pool

spa and pool were welcome after the siesta

staff were very friendly, with exceptional services from the doorman, the spa staff, and the restaurant staff

the spa and sauna was free and booked easily from the application, they were incredible

the spa is great for a city hotel

very beautiful and modern hotel with great facilities (the spa is very enjoyable) - very central location -

spa is not free

not ideal to access roof bar and spa from outside but not enough of an issue to spoil enjoyment.

the spa wasnt the best.

the spa area, with a salt room and sauna, is excellent, and the relaxation massage by elena is

limited hours for children in the pool/spa area - only 10am - noon.

liked the location, the staff the restaurants' the room, the room service, the facilities like spa and pool,

the pool, spa and location

the spa and the gym downstairs are amazing as well

the spa bathtub and terrace were terrific

hot tub spa was very nice after a long day of walking

lovely hotel, the breakfast was a small bit cold but other than that it was a great stay.

charming decor, good breakfast, and great location.

the beds were super comfy. the showers were amazing. breakfast was good and staff were so nice.

suited are amazing , very tastefully done , the spa is fantastic and the rooftop pool and hot tub whilst cooler

a full spa would be nice

spa facilities, whilst small, were high quality with excellent treatment rooms and staff

we used the thai spa and the staff there was wonderful, we will definitely come back

the spa treatment was excellent if a little expensive

rooftop pool and bar was brilliant to relax for a couple of hours inbetween the chaos- kids loved it

the bar on the rooftop and balcony was superb

the gym is adequate as a diversion

no laundry

lebrero helped me a lot with a late check out, which meant i could relax by the pool all day and enjoy the

the gym is well equipped and very clean, and the rooftop terrace bar a great place to have a

the wifi was a bit weak

breakfast 10/10

location location location roof pool and bar room facilities and the food was lovely.

the hotel rooms in madrid are small but this hotel is perfect and also liked the smart tv and the wifi connection

wish they had a little booklet in the room about the spa services, because i was curious about them but didn

to have a spa as part of the facility

wifi was fast

close to a laundromat should you need to do some laundry

great location, lovely rooms, good air con and wifi, friendly and competent staff, comfy beds

wifi had issues with accessibility. ceiling fan in room did not operate.

there was a surprise little breakfast

wifi didn t work well in my room which was a bit annoying because i had to work

the wifi usually didn t work in room

the wifi was prehistorically slow