wifi password did not work, staff gave wifi code to scan with camera but only worked for a short

breakfast was one of the best we have ever had when included in the price of the room

facilities are clean and amazingly speedy wifi

we woke up too late to get breakfast, but dinner the night before was phenomenal

leave the lights off when you go to dinner) no coffee maker in non-cabana rooms: the coffee at breakfast is

what they offer on the page is not what you get, we travel late with kids and we get there and the room is not

breakfast is beyond delicious (specially the coffee), the landscape is beautiful, as this is

the last day or our stay we found out (when we saw a car parking next to one of the rooms) that there was

only , so i am not sure why it popped up in my search in booking, since i m traveling with 2 kids (and i am

there is also a small hot pool with salts for relaxation, but honestly, it's too small for the number of people

is nice and has potential, but it's neglected; it's not a family-friendly atmosphere because the bar plays loud

nice and helpful people, we had like our own taxidriver, there is also a super nice spa close to the hotel, its

clean, renovated, good breakfast

made to order breakfast was quick and delicious, and the dinner at on-site restaurant was tasty and well worth

convenient late check out time for flights later in the day

wifi didn't work

the breakfast that was included was not good

everything was great, the staff, the location, the room, the breakfast

pleasant breakfast area and good food options

quality of the food and the indications regarding the breakfast options, as well as the speed to deliver it to

breakfast is delicious

not toddlers friendly, due to the architecture of the cabins you always have to be aware of your kids because

the view over the lake is spectacular and we enjoyed the personal spa on the top of our cabana as well as the

view, bed was super comfy and breakfast was delicious, spa bath was good and they light the fire for you at

was tired and unloved, sticky tacky things all over walls, water poured inside in several places, kitchen

restaurant is really great and their room service is a great bonus

breakfast was included and very good

loved the amenities in the rooms and the room service

the breakfast is amazing and can be brought to your room

i love the service of the hotel specially the room service quick and friendly

gorgeous location, amazing food and room service, the room was beautiful, romantic, and relaxing

t order dinner and they texted us and asked if we wanted food before they shut down the kitchen, breakfast was

the kitchen always offered delicious high quality food

we booked a romantic dinner on the lake and alex was great (also at breakfast)

great glampings and ecohotels in guatape it is very expensive, they charge for everything: for room service

the service from the staff at the restaurant and bar was amazing but overall it felt like the whatsapp messaging

and it rained quite a lot, but we stayed at the property for the afternoon and enjoyed a little pool time, some

loved the service, the modern and comfortable room, the view, the pool, the bar and the restaurant - amazing

the view from the pool is amazing, pool and jacuzzi are a must of course

had internet issues which made the tv inoperable the menu was very limited the pool was not

we arrived in a day that was a little chilly but we weren t able to use the pool bcz it was freezing and it

the rooms are big and very confortable, the breakfast was huge and delicious

the location, nice place, quiet, lovely staff and parking

the wifi in our outlying rooms was minimal

really bad wifi. shower was not the best.

had a lot of mosquitoes, and they did not know the wifi password so we could not use wifi

about the room, it barely has old and new towels, toilet paper and no amenities at all, not a single soap bar

very close to airport shuffle is really the big plus you are looking for warm pool,hot shower, spa ,restaurant

the spa was a dream

the hotel offers spa treatments and there is a well equiped gym

the spa was amazing!!!!! breakfast included

staff ready to assist, the food was great, the spa experience excellent, close to medellin and the airport, they

beautiful private bungalow, outside spa bath, magnificent views

hot water for spa which was a shame we tried all evening the staff we very helpful and tried the next morning

) - snacks at the mini bar were seriously overpriced

wifi did not work the entire trip

the kitchen chef is doing miracles and the best breakfast a la carte that i had in colombia

the breakfast and lunch was great and their food taste super delicious

note breakfast is only included the first morning, any additional meals cost extra

room service was awesome and the menu was delicious

the breakfast was great and very punctual we pre-ordered the night before and came back from kayaking

it takes along time for room service

very nice lady working, breakfast was so good, and i loved the dog.

the staff went to sleep early without keeping the bar area opened, letting us without the possibility to get

lovely and peaceful excellent service and wonderful breakfast

the wifi worked well

got an excelent massage from miriam, but sadly the massage room is close to the kitchen, and the noise might

special touches like the hammocks overlooking the lake and the cute bar that opens in the evening created great

parking

edwin at the front desk received us like family and giovanni at breakfast was unbelievable

they decorated the room with balloons, petals, a special candy bouquet for my mom and a beautiful card

wifi limited to reception area with no coverage in the room.

the wifi fluctuated in my room and there s a small hill type of entrance if you re not in car but

wifi could have been stronger in the tent, but you're supposed to be enjoying nature

the chef and kitchen staff were great

needs more activities to do at night, ei a bar or lounge area

comfortable parking area, and quite large

breakfast was great. delicious and well prepared and table service was quick.

tv didn t work. wi-fi wasn t great. the included breakfast was just ok.

they accomodated us with an early breakfast on the day of our swim competition, which was really appreciated

only real positives were breakfast, which was tasty and nicely presented, and the location, which is very

poor wifi

the breakfast was quite disappointing, and surprisingly, the coffee was not great which is

breakfast had no tea variety, and they charged us extra just for a second coffee

the pool was large and beautiful, with a stunning view though the water did get cold quickly

pool lacked sun . road to hotel very rough a bit out of town