facility, the responsiveness of the staff, the location of the hotel as well as the fact that the parking lot

staff very kind the bed was excellent! breakfast with many options and delicious

good breakfast

i would recommend to check buffet promotions though , it was stated kids were free for breakfast but i was

we also loved the 24 restaurant room

spa (ofuro) - highly recommended for japanese people pool on the top floor warm & kind

good spa ofuro for relaxing

breakfast was good, but could have had more variety each day.

breakfast was great as it offered non-mexican options such as omelettes, fruit and

you could smell kitchen flavors all around the place, up to the top floor

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

the wifi was the best amongst all the hotels i have been to in mexico

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

parking situation is difficult sometimes

is a wonderful spa and sauna and outdoor pool

terrible wifi. assistance and housekeeping in the spa area could be improved.

spa facilities

quiet and beautifull hotel. very nice and relaxing spa area and pool

lovely place, good service , superbe spa and massages

so clean, nice staff, spa was superb

the couples massage we received at the hotel spa was relaxing

spa lovely

spa services are highly recommended

free and easy parking, nice hotel, good stuff and nice decoration.

hotel is very safe and offers a parking for cars

only issue for me was that the 3rd floor doesn t have great wifi service

driving there it is very hard to get to their parking

had to get to, parking is tricky and full day your provider needs to change.

also, when i asked for the wifi since i couldn t watch any tv and couldn t do the work needed for my stay

parking available

the room was cleaned daily which was nice and laundry was available for an extra charge

we did use the shared kitchen, which was like a commercial kitchen

we loved the sirena room with the fireplace , we felt as if we were in a hacienda

but the trade-off is great parking availability and that was well worth it

accommodating in term of parking so that was very

the staff was also really helpful with parking

beautiful house , parking,owner very kind and speaking english rare in mexico.

parking situation

i loved having a small complete kitchen

breakfast starts with a full plate of fruit

the parking is far out at the sister hotel

wifi is great

breakfast was delicious

but if you re visiting by car it offers no parking nearby, so you need to drive 15 minutes to the other hotel

spa was great

spa was great

all of the amenities: quiet rooms with modern decor and air conditioning, amazing food, a pool, a spa for massages

pool was not working

fantastic patio with swimming pool

a pool or jacuzzi within the property would have been nice to enjoy.

gym facilities need improvement. limited equipment and the cycling bike was broken.

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

it would have been nice to have a bar available in the hotel before 6:00pm.

so lucky i got the last room available and the firework show from the rooftop bar is unforgettable