i do feel the unit itself lack some details in the kitchen for the price point

kitchen was not fully equipped, we had to ask for silverware

it has two swimming pools, a jacuzzi, wide avenues for walking, a gym, and a restaurant, among other services

the kitchen has all the basics except for some things, such as a wine opener, garbage bags and napkins

it has two swimming pools, a jacuzzi, wide avenues for walking, a gym, and a restaurant, among other services

spa service is great and affordable

design; large size room, clean; daily room service; friendly staff; delicious food offered (except the pancakes

hotel is super close to downtown and the pool is amazing it has heated water, the staff are super nice, our car

space, it is quiet, honeymoon perfect, meals delicious. safe parking lot.

nice pool, comfy bed, good shower and overall a nice room with an amazing cieling

we ate breakfast there every morning prepared by the wonderful isabel

the rooftop has an amazing kitchen, a beautiful terrace with an awesome view of the city

the rooftop, the jacuzzi, and the kitchen. the host is lovely.

the owners were kind enough to give us an upgrade and had a spacious room with a kitchen and a balcony

rooms; very clean and spacious; either with mini or full kitchen, very detailed and nice room decor

cleaness, design of hotel , pool,

expected a nicer view for paying extra and while i did face the city i was over the parking lot

the lobby area, bar, patio, pool and gym are all very nice

nice pool and amenities such as a gym

clean, pet-friendly, no carpet in the room, they have a van that can drive you.

room was not cleaned, we did not have the right number of towels in the room every day, at the bar we waited

i get shoved into one that faces a wall and i get to hear laundry equipment running

hotel and a very bad restaurant service, slow and on the last night i never received the room service i asked

pool nice and spacious, nice rooms clean and well equiped, playgrounds for kids, spacious outdoor area

we had reserved for 5 adults and 4 kids

parking is available but offsite and not every room had a safe.

we had breakfast included on rooftop terrace in our stay and it was awesome

parking was bit far away for my preferences, but during the year-end, i would not have wanted to

the breakfast was perfect outside dining with a nice selection and very accommodating service

excellent breakfast

not only were we able to check in early, but we were also offered an extra breakfast, which was such a thoughtful

they even did my laundry for me at a small charge, and in some days where we were alone they gave us full

breakfast so-so.

the views from the patios and the hot air balloons, to meeting new friends at breakfast, made it all the more

the pool was cold!!

knowing our dilemma, jorge allowed us to have a late check out in order to be comfortable until the bus arrived

the garden is so peaceful, as is the pool

i didn t like that the pool was cold

had no heat or cooling other than a fireplace and a unit heater

pool was very dirty, not usable

the hotel also has a shuttle van to take guest to different locations in san miguel

pay attention to details, the staff was very friendly and addressed all our requests, the rooftop bar was

the hotel is small so if they play loud techno music by the pool, you're going to hear it in all the rooms

the music is very loud from 10am to 1am and you can hear even from the rooms the wifi never worked, basic

the music in the bar is too loud and i could hear it in the room

the breakfast was amazing and this was probably the cleanest hotel i've ever been to

breakfast was good, but everything was a little expensive

we were not able to take a drink from the rooftop bar to the adjacent pool area.

the pool is a stunner - it's on the rooftop with a view of the entire city including the parochia

we were not able to take a drink from the rooftop bar to the adjacent pool area.

was one of the best hotels, clean, excellent service, good location and complementary breakfast

only minor issue we had was with room service, as they did not get our order right and it took longer than

we didn t have wifi signal any day of our stay.

the restaurant could improve their food options, particularly the breakfast selection.

no access to terrace for dinner or breakfast

the ladies at the spa are amazing, the massage was top notch

the room in comfortable, the spa service it is nice to have

felipe beds shuttle pina coladas dinner rolls spa clean

had some issues with noise and the spa that front desk employees did not want to resolve, however the manager

i got to use the spa facilities and was also very satisfied

onsite massage, facial and spa services were available

small gym available as well, but plenty of outdoor opportunities won out over indoor exercise

breakfast was perfect, great fresh fruit and juices, croissants, and eggs cooked to order

parking was free and secure with easy access (double gated with security cameras) and we never

poor wifi stale bread

my dog was really happy at the hotel and staff were very friendly and the spa is

the bar and spa were closed when we wanted yo go, and when we finally booked a reservation for the spa through

hit the spa for a steam and a relaxing massage

we loved the staff and spa emplyees everyone there is so nice and helpfull.

the room was very comfortable and plenty spacious for two persons

breakfast service was the best

of the property itself, exceptional staff, restaurant and bar onsite and the outstanding breakfast

hotel dining room for breakfast and other meals is physically beautiful and the food is delicious but they seem

description stated the room had a pool view. that was not the case and should be corrected

not available for guests, and once it is done, will be good place to hang out with small pool, bar and view of

i did ask about the spa and it is simply a room they use and they call in services to use the room

wifi was iffy. they did fix it, but it took awhile

too expensive. no bar or restaurant service after 8pm. much better options in this city.

room service adequate

there are so many fine touches like water provided in room, chocolate after cleaning, and late check out

wifi did not reach the room. noise from road.

to do work on my laptop in our room because the hotel has wifi but it only worked occasionally with poor signal

light breakfast is served. it should have been better.

wifi isn't the best and cell reception on telcel is poor

breakfast buffet simple but adequate

the kids loved the place

the breakfast menu is incredible, and the food is delicious

windows facing the central plant filled patio where tasty mexican specialties can be ordered at breakfast from

weak wifi. no bar (but we knew that going in), some issues with the heating.

great breakfast.

wifi was not consistent.

the breakfast is outstanding

the continental breakfast was superb

in the room, a hot shower with good water pressure, and a pleasant, good quality and sufficient breakfast

free breakfast was a good start to the morning