atmosphere, staff were amazing, pool was relaxing and warm, tv had both english and spanish movies all the time

plan on bringing kids and grandkids

free parking

breakfast couldn t be better

plan on bringing kids and grandkids

i also enjoyed the large pool and the snack bar beside it

delicious breakfast and staff were amazing with entertainment through day and friendly service

bar is convenient there and staff were great

the reasonably sized pool, surrounded by a bar and snack area, and the amazing beach with its aquarium-like

for you but if you want somewhere on a limited budget, this place is good value with a decent breakfast, skip

staff's friendliness, spa in room,

friendliness, spa in room, 'romantic dinner' on beach, facility in general

were spacious and well appointed

drinks at the lobby bar were well mixed, in other places the weren t so great so we always got the from the

the other disappointment were the hours that pool was open -which closes at before 8p

easy walk to the beach, and the room has all the amenities you could ask for including a small kitchen (no oven

the wifi is free and strong however

wifi was localized to the living room, and i was working

hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen

toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well

the wifi was perfect

in hallway outside of room but no wifi in the room

the wifi worked fine and there was a small fridge in the room

the air conditioner and wifi are great

stayed in the junior suite (upgraded from a king room) w/pool view

also i think the facilities are basic for what you pay - pool is a kids pool almost and definitely under sized

hammocks a plunge pool a palapa and a nearly private beach what more could you want

location facing the ocean, nice terrace for sunbathing, nice pool; breakfast provided varied choices and was

staff was fantastic, breakfast excellent, pool was stellar and the view sitting at the pool was wonderful

also, there is an outdoor area with a wet bar that if it had a grill or an outdoor cooktop would be perfect

location is great 10 min form downtown and every bar restaurant you want the employees are really

it was a nice spot to have your coffee in the morning and the kids still enjoyed to hang out in the pool at

small and the operation of the television set is not straightforward especially if you have young kids who just

our room was on the 3rd floor, and above was perhaps the storage area for the rooftop bar chairs

it was a nice spot to have your coffee in the morning and the kids still enjoyed to hang out in the pool at

wifi were not working in bedroom and shower no water power and outside music was until 11 pm

the kitchen was very poorly equipped

--- the breakfast at the sister hotel casa mexicana was one of the best i had in my visit to cozumel, the

it has a kitchenette but not really anything to cook with.

you don t add money to order eggs at the breakfast- you won t have any protein

the pool needs painted or resurfaced, palm trees need to be trimmed and yard maintained better

nice staff, comfortable and clean rooms. nice pool area and great restaurant

the pool needed some serious attention, paint was peeling very badly

beautiful view, great staff, intimate, nice pool.

quiet hotel with beautiful grounds, nice pool and patio furniture

spa jets should be working to make the whole experience nicer

spa is not heated

easy parking at front and in hotel grounds, plus extended breakfast hours.

on our 3rd day really rude sweaty chef came out of the kitchen to shout at us because we complained that the

clean room, good wifi everywhere, good breakfast with local and international selection

the spa services exceeded our expectations and the staff members were knowledgeable and very talented

also, the gym is small and not really up to date- same goes for the spa (even though the treatments are great

the spa was not working, you could only order paid massages

the so called spa area were two beds with cracked vinyl tops covered with sheets (clean) and very nice and

the gym (no treadmill

are nice but spartan and lacking ambience

room had a fully equipped kitchen, living room, separate bed room and big balcony

the pool is amazing and the beach area is clean and accessible, right next to clear and beautiful

bert great place. clean and modern. great breakfast. pool and private sea access really cool

good pool bar service

my husband and i really enjoyed the spa as well

everything was great, except the spa room should be soundproofed.

staff was super friendly and helpful, and the spa was excellent (had an incredible neck massage)

i had a great massage in the spa by lili

we where located in floor 3 and it was very noisy (you could hear the neighbor yawning, the kitchen chopping

the food options were great, and the spa amenities were also very good

amazing massage at spa comfy pillows beautiful views

vibe, different areas to relax, exceptional service throughout, spa treatments,

they have a lovely spa (estefania does an amazing job

it took more than a day to the front desk to be able to confirm if the spa service was available and to make

the spa is wonderful

massages where amazing and spa facilities was great, ask for helaria

the rooms are spacious and clean, the staff are helpful and friendly

the spa was incredible

the staff - from the front desk to hospitality, the spa and housekeeping were outstanding

they gave us a super discounted jeep rental and a free massage at the spa for attending

we also didn't know about the spa at the fiesta americana

better decor in rooms. spa was okay.

we could never get in the pool because it was usually full of kids

bar closes at 10 and no room service

we will come back and we can highly recommend playa azul golf spa hotel

we enjoyed the pool, the beach and breakfast was delicious every morning

their english was very good as well so the language barrier was made much easier on us

very slow wifi connection

the kids enjoyed the two pools

location, staff, great food. spa was amazing and games around pool were fun.

my wife got a massage at the spa and loved it

everything is included, even the activities and room service in the all inclusive package

the resort has a nice pool up front with a great bar that is almost always running for drinks

breakfast buffet and the fish were my favorite foods

had a massage in the beautiful spa which was amazing too

spa was overpriced for the quality of service

was very nice, spa facilities are good

location and spa services

of the hotel was incredible for snorkeling, the location was amazing, and the masseuse at the spa was exceptional

the antigen testing was bad because we wanted to use a different clinic than the hotel spa for mouth swab

next to this is a spa with massage, botox, and other options

asked about covid test at check in and were told to go to spa between 8am and 1pm (which matched the hours

ocean front location with sunset views from the pools, casual restaurant, and room

5- one of the reasons we booked this facility was because of the “kids club” but it appears its been closed

no time to try the spa services.

golf should be included but it didnt

the breakfast buffet was good. the pastor tacos were amazing

however, we enjoyed the breakfast (standout was fresh panuchos) which was much better, that somewhat made up

my suggestion would be to let it stay as a snack bar because the food and service was much better

spa expensive

ice machine didn t work but every bar supplied ice and room service.

the pool is so tiny you don't get to separate the adults (most of them pretty drunk) from the kids so it's just

the only restaurant available for breakfast and lunch was the buffet or room service

the pool are cleaned daily and the beach is clean and seating very good for sunset pictures or just

location; beach view, location to coral reef, spa services, pool with bar.

and hydrotherapies at the spa were amazing

spa coupons were very misleading

the spa was also fabulous

in preferred club at check we were badgered about buying vacations and spa services, excursions, when all we

fitness center and spa fit needs

the fish spa was good.

the staff is very friendly and they even have a kids club to keep the younger kids entertained for a while

i found allegro to have *excellent* wifi

oh and the wifi never works

the spa was also very good

the whirlpool in the spa was extremely filthy, but after reporting it, they clean the spa and call us to come

didn t like how expensive the spa services were

jacuzzi water at the spa smelled funny

we love kids but in our opinion the time could have been reduced without speakers shouting the hole day

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful

while everything about the hotel exceeded my expectations, i would not recommend the spa services

spa service was amazing

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling

spa is outstanding

spa in pool area wasn't heated and also closed very early

later i scheduled a massage at the spa

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

would be nice if they had a jacuzzi at spa

im single so lots of kids but had adault pool so no big deal

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

ferry right next to you, small pool, smell of mold, everything was always wet.

gym was excellent

pool volleyball games were great fun and got us talking to other guests

resort is lovely, very spacious, beautiful grounds and well laid out

bathroom a little old, spa has no sauna, and small

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

location directly on the beach what more can you ask for clean swimming pool food and so much more ud83cudfd6

nice pool ocean view

we had a kitchenette, if you wanted to walk to wal mart for some eggs or whatever you wanted to fix you had

in the middle of all the action, chill by the pool or on the beach lounging with excellent service all within

friendly staff, nice pool on the property

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

the spa was really nice also

the spa is delightful: the 4 elements massage with hot stones was amazing

spa was nice

they should review the spa offers from europe and consider improving their owns

the breakfast buffet was great with lots of choice and space for our big family

the massage at the spa was very good.

so many pools, great for kids with a water park, food was fabulous and so extensive

we especially loved the beach area and the kids really enjoyed the slides in the family area too

just some of them we experienced: there is a huge qeue every morning in front of restaurant for breakfast - wau

spa massage at maya sister hotel very good

enjoyed the live music in the evening and the aqua gym

the pool area was really nice too

our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum

kids enjoyed the entertainment and kids club

beach towels to shower, dealt with some very rude staff, had to leave without showering the kids, it left a very

the room was on the 2nd floor, which was a bit difficult with 2 kids and a baby

my kids loved the little playground right by the breakfast area

fan keeps the room cool, huge bed with lovely quality bedding, hot water in the shower and decent wifi

the rooms always has room service as well

interruption in wifi

everything worked well (air con, wifi, hot

kids screaming and running in the halls at night

kids running around the pool and very noisy after 9:30 pm and before 9 am

it looks on the photos (very small and located right next to reception), so except for some local kids nobody

food, service, beds are hard, pillows aren t great, ac did not work, not a great spa offering

additionally, the spa services are very much overpriced

pool was very basic and play equipment outdated

better kids area would be

equipement in your gym

bed was very stiff, we stayed in the two bedroom, with a private entrance to beach and a spa on our balcony

they are also affiliated with a nearby spa where we received wonderful, relaxing massages

about the condos was there was little hot water for showering and the water temperature in the spa was not at

restaurant * water pressure is excellent - hot water * bed was very comfortable * excellent wifi

location, rooms, barhrooms, balcony, living room, jacuzz, wifi.

reasonably priced cocktails with a pool/spa overlooking the ocean

i love having a little kitchenette in our room, great for left overs

the room was quite clean and had a big space with a kitchen which was a plus as we could cook

wifi is the fastest in the city

big rooms ,in each room there was wifi

i loved all the plants in the pool area

a very good gym is included in the prize

the pool isn't big enough to swim in if you're interested in that!

the individual helping us couldn't access the property with the code, so we had to go through the parking garage

the space was good, had a living room and kitchen, lots of nice decorations, comfortable.