the waitress told us the chef had already cleaned the kitchen and no longer was cooking

amazing wifi easy to work from

pool and patio was under construction , waterfall on the other pool was off must of the time .

pool open 24/7 or suite was big access to beach from property

the pool was in awful shape

we were in the treehouse love nest, which has a wonderful infinity pool and adjacent jetted spa tub

the staff, beach, room, pool and food were exceptional!

this advertised adults only resort did surprisingly have have kids

this advertised adults only resort did surprisingly have have kids

we were in the treehouse love nest, which has a wonderful infinity pool and adjacent jetted spa tub

the rooms were big gad kitchen bathroom has front and rear entrances to the

the kitchen supplies are basic, the oxxo close by is overpriced, so bring your stuff

she upgraded us to a king room with an extra bed on the top floor with a balcony and a kitchen

adults only

wifi is pretty sketchy

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very

t enjoy the texture of the proteins/style of preparation reception team is not very accomodating pool was under

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

the pool was heated a great deal and the setting was exceptional.

spa options are available too, we had massages luz who knows how to knead those knots to a state of

spotty wifi, almost no cellular connection

the accommodations are steps away from a swimming beach, and there is a clean blue swimming pool on site

there is a small pool that was just enough to cool off during the day and have a warm swim in the evenings

there is a spa and an indoor pool and jacuzzi up another staircase from the rooftop

despite paying for massages at the spa and being told we could stay in that area after check out, other staff

of the property s amenities were not yet in operation such as gym and spa and pool heater

did not like that the spa was not open

the spa is an extra which usually how it works in most hotels

the spa is exceptional

only thing i was disappointed in was the facilities at haixa spa were closed

activities during the day and they are quite loud, which can disrupt the relaxing element of the spa treatment

to a system error on my 3 day stay but i got to keep my all inclusive benefits and offed a free spa

daily activities board near the pool and a towel drop bin in breezeway between d brick and the spa so guests

if you want breakfast in your room, book without breakfast option, and order room service instead

service around the pool was friendly, as always

also, i wish they would have cleaned the bird poop off the chairs at the pool and on our patio more often

the breakfast french toast was delicious, as well as the afternoon shrimp quesadilla

- interesting activities during the day (water gymnastics and yoga, volleyball in pool, bingo, music trivia,

the spa was simple but nice, good prices for a quality massage

the ladies at the spa are very good and professional

incredible views from the balcony. pool beach access spa service

i love the view and everyone is very gently, the food is delicious and i love the pool the spa we really enjoy

the spa services were very relaxing

abandoned restaurant on-site was closed elevators not working (lots of stairs) one pool/water feature

they had to empty and make repairs to the pool while we were staying there

had the hotel for ourselves, we could enjoy the pool and jacuzzi to the fullest and had the staff's full attention

fruit or bagged snacks available in the bar area for guests to access at all times of day

view from our room was incredible, and the view from the main swimming pool was absolutely unreal

the rooms are nice, and pool area is divine

it would have been great to have the spa available for the guests

spa is way overpriced

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

decaf coffee, the spa pool was empty and had trash in it

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for

check-in staff and bell boys are super friendly and welcoming, the rooms are spacious, the amenities are great

towels at the spa are small and raggedy, need new ones or just use the beach towels

spa suite was damp with humidity, floor was absolutely filthy, mildew smell in room and bad in the

i spa services i didn't get to check out just cause i wasn't aware

the massage guys around the pool are hot but they try to sell you massages and spa services which can get

lacking throughout; dirty floors, rusty shower, dated kitchenette

shows on the rooftop bar were great

rooms and food areas were excellent. hallways and pool area were not clean

we had an early check in

very old kitchen and very few kitchen supplies, old shower and very small tv

the character of marcela resort & spa is exactly what we hoped for, and it was honestly better than we imagined

handy spa and small gym on site

kitchen and bar staff are extraordinary, the receptionist who we dealt with for all of needs, the spa staff,

think of would be a pamphlet, brochure of what the hotel has to offer in more detail, like the spa prices a menu

were great, a good restaurant, pool, spa and gym made the stay super relaxing

only used sapphire spa for beach towels - preferred la caretta

they also said they had parking but as it turns out they meant street parking

great wifi with youtube

location, pet-friendly, comfort, close to great restaurants

we had no soap for three days. very noisy late at night with a bar right across the street.

also, below us was either a maintenance room or laundry, which was generally noisy very early morning

the wifi is great

a comunal kitchen to use

wifi was not working most of the time, so not ideal if you are trying to work on vacation, but

absolutely loved having the communal kitchen as we cooked many of our meals

great value for money: this place has a gym, jacuzzi, desks to work, a spa and barbershop

i enjoyed the spa and the quiet comfort the hotel provided in a loud city

washing and drying faclities, a gym, spa as well as well equipped kitchen

spa on site - apparently, you have to wait for the spa rep and ask them what services they have

very friendly staff. good facilities and wifi. quiet. good central location..

lovely courtyard with pool

wifi was out, but other than that it was amazing

wifi can be improved

staff was exceptional. breakfast was great and the pool area was clean and quiet

location and quaintness of the hotel. we also loved the roof top pool at the sister property.

wifi signal is weak up in room. booster?

the size of the room and the little kitchen.

the pool was next to the restaurant...and u feel weird

i didn t like the $475 mxn pet fee.

pet bed ripped

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

our stay also included a wonderful continental breakfast the next day

breakfast was good especially on our terrace and location was fine

the continental breakfast that was included with the package was not that exciting.

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

beautiful gardens, swimming pools and antiques to admire

delicious breakfast and the morning staff were super friendly and helpful.

breakfast was just ok. the food and wine at the diner restaurant was just ok.

incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable

i was very excited that there was a hot tub, or a spa jacuzzi in my room

the breakfast room was gorgeous, with river views and a spa pool

the staff are super friendly, speak great english although i did try my poor spanish

location , room , customer service , pool , drinks

the cortez room in which i stayed was enormous, with a dining room for 8, a kitchen, and a bedroom overlooking

room was spacious; gym was amazing; breakfast buffet had so many options

the breakfast was great and they have a resident falcon which was really special

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

great breakfast

excellent pools and pool animation

was exceptional, food was good and with adult pool, it was quieter

didn't use the pool but it looked nice, about the room, the way that the remote control and the climate control

guests in the hotel not educated and way too many kids in the area. loud and uncomfortable.

much families and lot of noise (luckily the had pool for adults)

the mostly local guests were quiet and the kids were surprisingly well behaved

beautiful room beautiful beach spa was spectacular pools were beautiful

i was expecting more of a spa like environment and it was definitely more of a frat party

i did a massage at the spa and it was awesome

spa was a bit pricey, as well as the laundry services

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining

spa also excellent

pillows horrible spa so

the spa was very overpriced

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel