how the pool and spa were opened until late

loved the pool and bar

breakfast, swimming pool gym

clean hotel, nice amenities, good breakfast, great pricing. cannot complain

spacious room, housekeeper punctuality, laundry room service

swimming pool was full of leaves and spa was very small

the spa was completely booka and couldn't accommodate me or my daughters request!

staff was great, and hotel had great amenities in pool and kids play area

our server ana was the best!!! my kids loved her.

the customer service was amazing, food amazing, cleanliness awesome, pool was great, i could go on

this one was clean,neat and spacious, especially for a standard room

there was an older gal working in spa when i had a question who was short & rather rude to me.

the spa was awesome and the pool and poolside service was exemplary

lazy river and spa ud83dude0a

room service was fine

only thing that stunk was that spa and other amenities were closed due to covid

having to pay extra to use gym facility and location within spa.

you have to pay separately for the gym.

things that was a little off, was my room service meal

only place i've been that will give you early check in if available thank you

breakfast was good! but if vegetables are added, it would be much better.

our room was perfect and the pool there is amazing!!

room service was late and poor service

also the beautiful bar are always close during my stay

ordering room service, i was little surprised that it came in a paper bag, and was not delivered on a tray

pool water was hot day or night

condo had small ants around, especially in the kitchen

i was happy to have a full kitchen because we could have breakfast and lunch in the condo

the complex was neat and clean . pool area was well maintained. staff very helpfull

the bar at the pool was closed everyday

staff awesome, location awesome, room service every morning

breakfast, full kitchen for dinner, wifi and laundry facilities.

good location off international drive, easy parking friendly staff.

my room was very beautiful, it was really clean with a full kitchen

the hotel is great! very good rooms, the wifi is great!

the amenities and the spa tub.

were very nice big and clean i loved the spa tub i got upgraded from a studio to a 2 bedroom for free i love

but wifi was available everywhere even if was slow

location close to golfing and disney attractions

the hospitality, the professionalism of everyone on the resort ,arcade,shuttle service,front desk

the kitchen was well stocked. very clean and nice.

everything especially the activities that are planned for the kids

golf course next to the resort, nice outside fireplace

laundry area closed at 11pm

kitchen was great and plenty of supplies were included such as laundry soap and coffee and towels etc

we loved the outdoor spa and pools to relax at the end of the day

loved the very spacious two bedroom apartment style accommodations in each villa

we also got to have an amazing massage at the spa

the jetted spa tub was so relaxing. the room was very spacious.

bike riding spa very reasonable priced

room was glorious with a spa bath and balcony

till later than 5:00pm and make it known to people that you have to make an appointment for the spa amenities

i reserved a room with a spa tub. i was given a room without one.

the spa tub

spa tub and very clean

was beautiful clean spacious this kids absolutely loved it the pool were great just prefect flowers everywhere

heated pool, nice clean resort, friendly staff

this resort has a basketball ball court, soccer field, mini golf and a gated playground

spacious clean rooms, great huge pool for the kids

great place for families with kids of all ages

spa and the pool

hotel is amazing, i liked it's location and the spa was awesome

the hotel spa stafd

what a wonderful staff. these employees are an asset to your brand. the spa is phenomenal!

special on things in that spa and parking lot

options were great especially for my picky kids

anthony gave us a late check out and we missed a major rainstorm

pool is kinda small, the kids area at the pool is also pretty small and had leaves floating around it but it

the comfortable bed and the guest laundry room

breakfast was good

our kitchen cabinet also had a leak

need a better gym!

was clean, pet friendly and conveniently located on international drive

we had our pug with us and they were very pet friendly

we arrived at the hotel late, around 11:50pm, tired from a long trip and with two small kids

the pool has barely any deck space and the spa jets didn't work

was good, bar and restaurant in hotel were handy as was the coin operated guest laundry

the laundry room also needs sorting asap as the machines often show an error message when you try to

one of the best places in orlando to stay best everything. our kids loved it!

it was a nice room and was pet friendly.

the spa should be free for guests

decoration cleaning big room very comfort beds food breakfast activity waliking biking fishing spa

spa closes at 5 pm sauna old and a shame for such hotel

the room was wonderful. the bed was comfortable. the spa was awesome. the pool was awesome.

spa ,the spa salt water pool and spa restaurant was excellent

whirlpool at spa being under construction was a little disappointing but overall stay was a fabulous experience

the staff were very friendly and accommodating. the spa was wonderful.

i was charged for a spa trip i never made and ask twice for it to be removed from my bill to then be attempted

i also used the spa which is always such a treat

gorgeous place. love that ritz amenities are included, spa is such a special place on earth.

indoor and outdoor jacuzzi/spa

the indoor pool and spa were relaxing

happy hour and free drink tix for the bar across the street

kids had a great time swimming

free breakfast

spa and 1 elevator out of action. parking not included. facilities are showing signs of ageing.

the pool was dirty and the hot spa didn t get hot

spa did not work found cockroaches in my room , never coming back i was to exhausted to find

breakfast end to fast

not clean and wifi sucked

fact that the website says that they have a coffee shop and a spa and they do not i feel like i was misinformed

said there was a spa there isnt the jacuzzi is filled with rocks

the pool was big and clean... in the middle of all fun activities...

didnt get any room service on one of the days we stayed there

free wifi

the room, the facilities, the bed, the complimentary chocolate, the food, the spa facilities, the pool, the

kitchen restaurant at jw was great for dinner option

the room, the facilities, the bed, the complimentary chocolate, the food, the spa facilities, the pool, the guys

pool location early check in shuttle

love this resort. great location and outdoor pool area is stuning .

i will say the pool side bar could be open longer and the main one should have a food ordering line and a drink

i love that it had a kitchen with full cooking tool and beautiful plates,glasses and silverware

the breeze bar and grill is expensive

my room and the pools . the breeze bar and grill!!

nice gym and pool.

the spa tub says it all

spa tub was a little loud but that's not their fault

very clean and my kids love staying here, most favorite part is the spa tubs.

the spa tub doesn t release the water

spa tub

the pool is nice and so is the gym, but the machines are not always functional

basketball court and pool available as well

i liked that the hotel had a gym, a buffet breakfast and other amenities like the pool and more

only problem was, they said they had shuttle service to disney world, and when we checked in we were told they

clean friendly nice accommodations clean pool

and warmer spa and pools are nice

hotel to stay with the kids,it was all great water parks are awesome everything was clean,the location one of

great for kids and family atmosphere

wifi connection poor

loved the staff they did their utmost best to help with everything i need (but the wifi), and i love the location