me and the kids love it and my girl in front desk such. a sweetheart pool is amazing

the smell of the room. (cigarette, pets, etc)

wifi

great staff! customer service excellent! rooms are spacious and comfortable. plenty of parking

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

space

kids in a separate (attached) room on the pull out couch with their own tv

quick and early check in. friendly staff.

very nice staff. adequate fitness room. nice breakfast!

good variety of breakfast, kids and adults were satisfied

room with little kitchen. it helped me to take care of kids.

the gym needs maintenance, machines are jot working

no dining other than breakfast

the room is a 2 bedroom suite and is around 1200 square feet, including a full kitchen and 2 full baths

could be more pots, pan, and other needs for the kitchen more insulation on the big windows

spa bathroom should have shampoo/soap dispensers

pool and spa were clean and enjoyable but could use some updating.

friendly bar also

hotel bar opened late and starbucks.

it was great to be able to swim in the pool and enjoy the hot tub

didn t get to check out the pool but i suggest you do

pool jacuzzi gym

pool wasn't available

skilled at efficiently handling any questions or concerns (i had not booked the room option e the breakfast as

pet friendly and very convenient.

damn kids were loud and wasteful at breakfast

very thin walls i could hear everything..souded like the kids were in my room

husband was waiting for me in the parking lot at around 11 pm, and the indian man at the front desk called the

and intelligent, actually nutritious breakfast choices thank you

friendly staff. spacious rooms. good wifi signal. great breakfast choices.

room service was quiet and unobtrusive

the early morning room service delivery man is excellent.

friendly, plush bed and pillows, bar and grill, room service

i enjoyed how pleasant room service was and enjoyed the shuttle

liked that you had a little fitness area

spa

parking is 2 blocks away, also spa was unavailable, they don t pick up the phone....

answer spa phone

there was more spa availability, wasn t able to get to it this time but hopefully next time

coffee is always available in the lobby, free breakfast was tasty and the spa is beautiful and gym is great w

pool spa gym

very clean and the pool and spa were clean as well as the fitness center very well kept

great staff great breakfast!!

breakfast buffet was superb

pool spa gym

that the spa and fitness center wasn t open.

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

the wifi in our room was weak too, so i ended up using the hot spot on my iphone to use my ipad

broken gym equipment

were told this hotel was pet friendly but it really wasn't

service was good and the gym was a nice bonus

restaurant menu could have had a few more simple options, like kids foods

our kids loved the pool and we all enjoyed the food at the restaurant

more gluten free options on continental breakfast please please

the bar and restaurant were enjoyable and the staff was very welcoming and friendly

from the bar area instead of serving paying guests and customers alike i get it they re kids bur the adults

complementary breakfast was great

breakfast wasnt great but was ok, staff was the best ive ever had at a hotel in any country, bed

not all of my computer sites worked with the basic, free wifi

my kids enjoyed the poor

the room was large and clean, pool area was nice, hotel accepts dogs which is huge plus for us, parking is

the bar is great and there s a pool table there as well

we especially enjoyed the bar area with the pool table where my kids had a lot of fun

horrible service probably due to staffing issues with kids back at school and the fall out from the pandemic

close to petting zoo, west hartford kids friendly attractions, close to multiple indoor and outdoor

wifi which there was none only at front desk the bed was uncomfortable i spotted a roach by the spa the bathroom

the parking lot had a lot of ice and not sanded or salted

free wifi not available everywhere on property

the wifi and fridge

it's was close the shops. there was parking buy the room.

close to restaurants, spa next door, highway, mps if you have a

com, the hotel is advertised to have wellness and spa but in fact it has not and there is only a beauty salon

barely getting any signal of wifi

to figure out how to get room service

we reserved this place specifically for the location and the pool for the kids

no free breakfast for the kids.

staff was pleasant, breakfast was decent and pool was big.

the pool was warm and the pool room had a nice atmosphere

there very nice staff and lots of things to do fire pit bar dinning and swimming

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

near highways and one thing weekends breakfast should stay open till ten am

really no complaints it had a refrigerator microwave and coffee maker in the room and breakfast was

was good except for the breakfast

i love that everyday we had something different for breakfast.

the hotel is not truly pet friendly as described. the linens were all stained.

hotel is very nice, just not suitable for young kids

not stay for breakfast, but must tell you concierge staff was fabuous - helpful, kind, attentive and so friendly

breakfast service slow but food was very good

take caution with kids using water in their own

out in the hall by our room there was a tray of food that someone had ordered from room service that was sitting

no frills are available, like breakfast, spa or pool but the rooms are clean, neat and comfortable and the

like a casino when you aren t in the smoking section

complementary parking

the original site i looked at says that they have a pool but they do not.

no wifi