inconveniences occurred like restaurants being out of some ingredients or dishes and the spa not being able to

excellent spa services

the spa & corn maiden were awesome!

it gives a feeling of serenity with the kiva pool and the services at the gym and spa are amazing

beautiful resort in peaceful location with walking trails and many amenities, including spa for pampering

some gross gas came out of the spa when we turned on the timer

swimming pool spa was not filled nor working

cement wall right in front of room 112 where the dumpster is kept obstructing the view of the parking lot

swimming pool was nice

the pool was great. the room was comfortable, as were the beds.

to find the entry where the hotel reception is located (it s the one furthest back, near the spa and golf area

our room was spacious, clean and very quiet

they do an excellent job of keeping the casino area separate from the resort area so that people who don't

i did try room service but that was apparently not an option after 10

the food was great via room service.

access. noise from spa and upstairs neighbors

hotel room was comfortable, clean and the pool/ spa & gym was clean and awesome

enough parking spaces, drove in late and parked by the road, but wasn t your fault

friendly and helpful staff , really good breakfast and frequent shuttle to balloon

helpful staff, great location, comfortable beds, and great pool with our grandchild

nice spa and heated pool

100.00 pet deposit! will take 4-5 days to get it back.

$100.00 deposit for my pet! takes 4 or 5 days to get it back!

great location. wonderful and loaded free breakfast included.

pet friendly

the pool and spa is open 24 hours a day

the spa wasn t working ud83dude15

the spa hot tub didn t work

& even adult children enjoyed hanging out at the hot tub & heated pool

kitchen in the room was a bonus, as was the free laundry downstairs

pool and spa area is old and needs resurfacing especially around the pool

we took advantage of the spa & pool; it was so nice to relax after driving & sightseeing all day

was freezing and spa jets did not work bathroom door was too big for frame

very clean pool and spa both very clean

pool, spa tub.

tv reception poor with snowy screen, pool and spa closed, fitness room tiny, and no air circulation

the spa feel of the entire place from the lobby/restaurant bar to the pool cabana and courtyard, and

disruptive kids at the pool

was a security guard patrolling the parking lot and the gentleman working the front desk when we arrived at 11

they even have a fitness center and an indoor pool too right next to the garden

parking, rooms were hot, staff were very rude at check in, tried calling to the front desk about

also wifi very poor or wouldn't let us connect our kids couldn't use their tablets

room was a little small for 4 kids+2 adults.

great warm breakfast served to take back to rooms

enough parking, no luggage carts available and when asked there was no care, the keys to the rooms gave us

washer dryer. make available laundry soap and dryer sheets. pool ,spa great

i didn't like was i was told the pool and spa were warm but when my kids got in it was cold

indoor/outdoor pool and spa were great, interior

i was disappointed there was no room service or restaurant

no room service for 3 days, short of help.

have to pay for wifi and grade for breakfast , club level.

one fault but the carpet was causing us and our dog extreme static

the water was a little too cold, but kids are used to freezing when they go to swimming pools

nice quiet hotel. free parking and restaurants within walking distance. great pet area.

parking fills up fast in the front at night but we found a high parking area to the east side that

the amount of homeless people doing shady stuff on the parking lot and sides of the building

the parking is right next to the rooms.

clean rooms breakfast waa great

accommodation of me being able to park my work truck in the parking lot

it was a little dirty in the parking lot.

no spa. i was expecting a jacuzzi or spa but it was replaced by a cement slab

i also was glad the swimming pool was open finally got to take a dip in it

bad bath lighting from mismatched bulbs, slow wifi, no fridge, no microwave, no coffee maker, old analog

only ordered a breakfast from room service and it was somewhat cold when it arrived.

there was no 24/7 room service

spa tub didn t work

could have got the room with the spa tub i paid for

spa had soap like bubbles and a yucky film

we enjoyed the spa tub, the spacious room and the view from our window

only issue was i paid for a spa bathroom and it wasn t in the room but it was taken care of

pool and spa are out of date

nice pool and spa clean rooms nice staff big breakfast

the office staff closed the pool and spa area before 9pm and after a very long 8 hour drive i needed the hot

24 hour coin laundry, free complimentary breakfast and that we got a room downstairs.

loved the pool and confort of room.

the jacuzzi spa had a broken metal rail was broken and sharp

used the spa and pool which were both clean

pool and spa were not clean and the tent was old with freezing cold air blasting into it

i like the small gym

liked it all but if i could make a wish, it would be: get a yoga mat and an exercise ball to the gym

spa would be nice.

not being able to book couples spa treatment.

was spacious with a very comfortable bed

because we did not use the exercise facility, the pool or spa the fee was an added expense where we received

we booked a spa tub and at the hotel we were given all the reasons why they couldn t accommodate our booking

traveling with kids and having the extra room is nice.

bad service rooms not clean pool not clean kitchen cook lady very disrespectful

pool was dirty

is very nice , staff very nice made to order breakfast very good - night time snacks and drinks very

kids were bummed as they looked forward to the swimming pool

i don t consider that pet friendly

it would be nice if the room service and gift shop prices were lower.

we loved the pool! my kids wife and myself enjoyed the pool.

the in house restaurant had decent mexican fare and as a pet friendly hotel there were several areas to walk

beautiful pool with plenty of loungers

bree the massage therapist in the spa was fantastic and loved the art

also got a facial at the spa and it was such a good experience

felt safe, clean, and relaxed. pool, secret lounge, and just clean environment

no hot tub & the pool wasn t warm even thought it s supposed to be heated

room, fun art, amazing staff, and hidden speakeasy bar with morning coffee and evening drinks and music

facility with a really nice recently renovated hot tub/ spa area

i trie to take a bath in the spa like bathtub and the it didn t work. otherwise that s it.

the place was like a spa retreat

the jacuzzi spa in the room was a pleasant surprise

we also love the proximity to old town, the spa and cooked to order breakfast

rooms were spacious and the bar downstairs was relaxing, offering appetizing drinks and snacks

the bartenders and kitchen staff were stressed to the max

they are pet friendly but since the hotel is downtown, you have to walk across the street in order for your

location, room service, staff, gym, park across hotel.

need better access into the pool(no steps)