the fact that the hacienda has both a gym and swimming pool is a great add on

the gym was too warm and didn't have any free weights.

secure parking

ample parking the restaurant is very good and service is very good

the parking area is really big and can easily accomodate a lot of cars

there s a barn for kids, playground, horse ride, great pool

no mini bar in the room

great place to relax, food is good. great for family and kids

the children loved visiting the animal farm and they enjoyed the big but shallow pool area

the pool is really nice and clean, the food is delicious, the hotel has is own wine yard, farm for the

at extra cost when we arrived - it wasn't really worth the extra unless you would use the private spa bath

outside of town, which is what we wanted, with a gated parking area

great room and staff and parking was very safe. quiet atmosphere.

some of the staff was friendly but some other just tried to sell us tours, spa treatments while we were trying

the pool, the garden and the rooms.

amazing team and great location. we loved the swimming pool area which was great to relax.

gardens, swimming pool and playground for the kids, restaurant in-house, good location near the city center,

room was clean and beautiful. pool was fun for my kids. the center is just a block away.

the room was very clean and comfy. the spa was great too.

the spa services are superb , totally recommendable

spa facilities, room size and mattress, coffee in rooms was good

breakfast was great. beautiful grounds, very comfortable bed.

wifi did not work at all when we were there very poor connection

the parking space is not enough for the amount of cars in use

parking

although parking is difficult, staff members do their best to fit all cars and move them when needed

perfect location walking distance to everything. great room. nice pool. helpful staff. parking.

perfect location walking distance to everything. great room. nice pool. helpful staff. parking.

that you may need to ask for a heater (kindly provided at reception) and water temperature at the pool might be

it's close to downtown bedroom size parking time (could stay there until 3pm)

it has a pool and interior gardens

amenities like the spa tub did not work and the restroom light was not turning on we did not have hot and warm

access to the parking is badly indicated and the hotel entrance is on the main plaza which is pedestrian only

location is amazing, and the staff in the bar are great

restaurants, location, bar,pool , the coffee is good, breakfast is excellent, brassa is excellent with beautiful

the address(entrance) of parking lot was not the same as hotel address.

convenience of location breakfast temp of pool

no hot water pool, and it was promised, the tv didn't work.

stairway out of pool inadequate

clean, great heated pool, large rooms, family friendly and impeccable service

loved the pool, and all the places around the hotel to sit in comfy chairs

do not miss the hot water swimming pool at night with a good red wine with your special one

it says it is a spa hotel, but it has no spa services besides jacuzzi

the pool was closed so we weren t able to use it

nobody answered on reception and room service

pool was covered during the weekday

lovely garden, pool and jacuzzi

the hotel, spa and restaurant were completely empty and there was barely any staff around

spa tub in the room

pool is ok

is a quiet spot and a convenient gym at the facility

mini bar does not work

soap dispenser in the men's bathroom by the pool wasn't working

all the facilities are pretty good, they have two great swimming pools, restaurant, área for kids, gym, spa,

wifi was painfully slow

all the facilities are pretty good, they have two great swimming pools, restaurant, area for kids, gym, spa,

the facilities are pretty good, they have two great swimming pools, restaurant, area for kids, gym, spa, etc

could not connect to wifi. garden work needed.

there was a karaoke bar close by that was too loud at night.

they were dog friendly, rooms were large, the pool deck was lovely, and the food was very good.

secure and nice pool and garden space

theres a bar right in front of the hotel and the noise was very

location is good, close to center of town. gardens are nice. parking is close,

sauna didn t work and indoor pool was too cold to get in

the pool was dirty and the bedsheets were with yellow spots

the parking lot is large and we really liked the proximity to the center

the heated indoor swimming pool is great

the 3 of us at the same time which affected our schedule and also after i paid for the 50% of the spa (which

noisy place, as they mentioned they are hotel and spa i was expecting to get calm which was not the case so we

excellent breakfast, great pool, relaxing spa treatment on offer.

place is beauty, pet friendly

staff were amazing, it was comfortable, the breakfast was ok

no wifi signal

2) no working wifi 3) we had included the breakfast but we were given no options, even if we wanted to pay

the pool was dirty and smelled bad

no parking facilities on premises there were very few soap and shampoo

place, the staff, the leisure options (loons, horses, swimming pool, pool,

the pool was closed due to the rain but also the little fountain was off, and jacuzzi had to be

spacious room with beautiful view if vineyard. pet-friendly hotel.

beds were comfortable free parking

spa area> steem room out of order, paddling pool out of order, jacuzzi the water was boiling

bar had no white wine

bar fridge was missing from the room

we chose this hotel because it's indoor pool, but it was well, not clean, specially the one for kids

room was very small it had no parking

there was private parking under the hotel

very carefull not to be asigned with a room over or next to the gym

gym lacks ventilation

convenient location fair price good room service

buffet breakfast price for a small child was a lot more than most hotels i've been to in the country, but

the gym

it was a large, spacious room.it was easy to find english speakers. room service was excellent.

nice location, great breakfast

staff, position, parking, quick check in and check out

wifi didn't have good signal

the attention in the restaurant for breakfast, the cleaning staff was very nice.

slow wifi and very unreliable

great bed, big tv, secure parking lot, and friendly staff

wifi service was slow one day

the gym was small with just a few machines and lower weights

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

a great location and if very clean, has a jacuzzi and spa has great prices

no windows in the room and the spa is very expensive. nothing is included in the fee

hospitality and quality of the room, amenities, food and spa are excellent

we set up our spa day at check-in and went to our lovely room before setting out on our adventures in the centro

they have an outdoor kitchen you can use, i think they might serve food sometimes, they had a lot of dishes

they have spa service to your room

spa services are available in room we hope to try some next time

the breakfast was very simple it could of been a little more choices

it is pet friendly

we love that it is pet

wifi didn t work most of the time , no tv, bed and pillows uncomfortable, cleaning was very late,

no room service

spa on the third floor is very nice with several massage and facial rooms to accommodate several

the spa (showers, steam room and jacuzzi especially) need a renovation, re-modeling or upgrade

nice quiet place, nice spa facilities, friendly staff.

location, rooms , spa and pool

highly recommend the full service spa package

great if you are driving because parking is included

there could be a few more utensils in the kitchenette

excellent location, big room with kitchen.

location, excellent staff service, always attentive to the needs of the guest, excellent parking service

the suites with kitchenette are all super old

spa facilities off the main reception

spa was being remodeled so there was very noisy

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

everything except breakfast.

the breakfast

spa will open soon, so did not have the chance to try it.

gym was extremely hot! couldn't complete any training session.

were only 2 breakfast choices (no variety)

breakfast was included in our room rate but it didn't mean a free choice from the breakfast menu -

breakfast was amazing and started at 7 am which is early for mexico