need to hold people accountable who use the spa at night

spa could be better, needs maintenance, i didn t feel too comfortable going in the hot bath after

full spa service

the facilities are incredible, restaurant is good and the spa is great.

good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

a little bit the breakfast .! i would like to have more options

gym didn t have any towels, fruit, or sanitary wipes

conditioner was very quiet, the water pressure was good, the size of the tv was reasonable, the parking was very

i like that they have laundry that you can use, and give a one free laundry pod

the free parking, breakfast and ease in booking were a plus for this stopover.

they are very nice help full and the restaueant is open until 11pm nice room swimmingpool massage spa thank you

s no calm and tranquility, a lot of noise and music, pool full of kids, there is no adult space where

the pool, amenities

pool was good for the kids and the little playground was also used intensively

no wifi connection

hotels free wifi is secure, but was spotty in the room

weather was hot, and the six children in our group and some of the adults, enjoyed the use of the pool and its

heated pool was definitely a winner for the kids, as was the playground

wifi is not good in rooms

pool quite crowded on sunday due to ? day passes.

wifi reception was not good in the room

friendly staff, restraunt on site, big rooms good shower, good wifi

heater or show us how to do it monday (i forgot her name, sorry) gave us all the information, wifi password,

the pool area is nice but the pool itself wasn t very clean

pool temperature

wifi service was slow one day

there's no good parking entrance road sign

the gym was small with just a few machines and lower weights

the room had a wifi booster but the signal was still a bit weak.

the room was the prefect size and had plenty of power sockets for charging of devices, great wifi, ac, and the

the wifi was weak (maybe due to the large

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool is small but perfect for cooling off in the afternoon

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

the pool area is really nice too

so i would be wary about booking this for a fam of 4 (kids 10 and 14yo)

quiet location + center of the city + valet parking + very clean + very well maintained + very well

we had many( wine glasses,wine,ice, laundry services , dining, etc)

wifi signal was very poor or none , this mignt be due to the fact that the walls are very thick

valet parking

there was private parking under the hotel

wifi was a little spotty but worked

no wifi, cold water in shower, no room key (door had to be opened by staff every time

* wifi * staff- from the afternoon, not reliable

there is no room service

wifi didn't work at the room, no water pressure at the sonk

the decoration and spaces on this hotel, are unique

bed, great quality linens, towels, bath products(spa level products)

we didn't get to spend any time looking at the spa services but i would certainly do that another time

good location in centro. 24 hours staff on duty. spa on upper level. lots of patio space.

my friend and i a tour of the casa showing us the recently completed five additional rooms and spa on

) to our room door fell apart in my hand, and the jacuzzi spa was out of service our entire stay

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

breakfast each morning was good

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

the breakfast was promptly served at the designated time, and it was really good and filling

property is attractive and pool/spa

great staff - even the ability to order spa services on demand!

breakfast was amazing, pool swimming in the hot afternoon was the best

our room was big and cleaned spotless every day, and the breakfast ala carte was just right

hotel, pool, room & location

wifi, air conditioning didnt work, they gave us a very noisy fan, having a rest was impossible ,

hotel is beautiful, comfortable and we got a very good breakfast

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

reserved a room for three adults and paid extra for breakfast well when i got there they didn t even tell me

wifi / internet

it was very quiet & had a restaurant down below with room service!

the only real complaint i have is that the wifi was intermittent and unreliable.

perfect location, very comfortable, good wifi, good restaurant, very helpful stuff.

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

wifi didnt work

website indicated restaurant bar and spa and none of these existed

i guess we were there off season, restaurant, bar and spa were closed

the header of this property read and spa the spa was underwhelming

the wifi didn t work very well. maybe because of the thick stone walls.

problem is lack of parking space on a crowded street

there is no parking on site but secure parking is provided very close by

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments

also, there are advertisements for spa services but the staff knew little about them and the masseuse didn't

the simple european breakfast was very nice

nice breakfast served in room

the wifi can be weak, but they can get you an improved wifi if you ask.

no wifi

room service is quite slow, but nonetheless is good

they were very busy and room service was a little slow but totally understandable

the wifi was very good

wifi is not secure, and weak and slow

we faced some troubles with the wifi.

wifi didn't work well. especially not in the rooms. shower could've been better.

clean, professional and kind staff, comfortable bed, excellent wifi, beautiful design, quiet, calm, safe, large

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

there was no wifi as a foreigner it is necessary to have a wifi.

wifi didn't work

wifi was not working properly

nice pool

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

the pool looks a little sad, only two lounge chairs and it was hot

the hotel itself is beautiful and charming and very comfortable and the free breakfast on the rooftop restaurant

everything i needed was at a walking distance and the roof top bar & restaurant have an amazing view and

the room service was superb and the room was cozy and clean

lovely people. great breakfast. great location.

free breakfast at the rooftop restaurant was a plus

spa will open soon, so did not have the chance to try it.

breakfast was amazing and started at 7 am which is early for mexico

is limited storage space, doors are relatively thin and we could hear people working out in the gym above us or

the reception staff were great as were the servers in the cafe for our daily breakfast

thin and we could hear people working out in the gym above us or the housekeeping staff outside, wifi could be

staff, position, parking, quick check in and check out

almost forgot, it was missing a laundry room too

parking space

nice location, great breakfast

breakfast had different options , delicious

we had a room with a 2 person spa on your own terrace- & enjoyed an afternoon dip in the privacy of our own

had a gorgeous suite (15) with spa but no space to open suitcases and no cupboard to hang clothes - just a rail

the hotel is elegant and central. our suite (15) with spa was beautiful.

breakfast is really good! wifi very fast.

with nice shade, swimming pool, lot of space to relax

pool area is nice

pool is a lot smaller than the pictures and not really well maintained

the bar and seating area are not too great and breakfast is a bit over priced

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials

lovely pool and outdoor space and amazing friendly and attentive staff